It's not accessible, believe me. On 5/28/18, Glen Gordon <GGordon@vfogroup.com> wrote:

Jason,

Going down the path of the problem potentially being the SSD, I recommend buying and running a copy of Spinrite. https://www.grc.com/sr/spinrite.htm The good news is that it can diagnose and repair most hard drive and SSD issues. The bad news is that it runs in DOS. Last time I had JAWS for DOS running in the late 90s I was able to get Spinrite to work with it, but that was many moons ago and with the help of QEMM.

The reason that I recommend going down the Spinrite path is to help incriminate or eliminate the SSD. I think it can do that.

--Glen

Glen Gordon VFO | Vice President & Chief Technology Officer 11800 31st Court North, St. Petersburg, FL 33716 T 727-299-6230 ggordon@vfo-group.com www.vfo-group.com

-----Original Message----- From: Blind-sysadmins <blind-sysadmins-bounces@lists.hodgsonfamily.org> On Behalf Of Jason White via Blind-sysadmins Sent: Monday, May 28, 2018 1:35 PM To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> Cc: Jason White <jason@jasonjgw.net> Subject: [Blind-sysadmins] Accessible and effective hardware diagnostic tools? (Linux/Windows)

I have a relatively new laptop that is causing trouble. Symptoms include Windows kernel crashes with various bug check codes reported in the logs, seemingly random program crashes, and Microsoft Outlook data file corruption (even after deleting the .ost files and re-creating them).

This machine has been returned to the manufacturer under warranty, but they failed to find any hardware problem, choosing to re-install Windows as a remedy, which didn’t last.

(i.e., data corruption and program crashes recurred). A local hardware repair vendor also failed to find any issue. To be fair, the BIOS-level tests didn’t reveal any hardware problems when my colleagues at work ran them.

However, Microsoft Memory Diagnostics repeatedly report bad pages. After running the Memory Diagnostic again last week, the system appears to have crashed, then rebooted, reporting drive errors that it “fixed” by returning to a restore point when the repair operation failed. I ran Memory Diagnostics again, this time returning the report below in the Windows logs.

I plan to install Linux on this machine, possibly in a dual-boot configuration, but I want to identify and detect any hardware issue first. Are there additional tools, preferably screen reader accessible, that I could run either under Linux (e.g., a GRML or Arch installation image written to a USB device) or Microsoft Windows that would help to identify the underlying problem – whether it’s a RAM module, the system board, the SSD, etc.? Any other advice would be appreciated, as I’m not receiving quality diagnosis from the vendor or a third party company that I’ve tried.

Here’s the Memory Diagnostics report:

+ System

  - Provider

   [ Name]  Microsoft-Windows-MemoryDiagnostics-Results

   [ Guid]  {5F92BC59-248F-4111-86A9-E393E12C6139}

   EventID 1102

   Version 0

   Level 2

   Task 0

   Opcode 0

   Keywords 0x8000000000000000

  - TimeCreated

   [ SystemTime]  2018-05-26T03:58:10.809049100Z

   EventRecordID 2272

   Correlation

  - Execution

   [ ProcessID]  7656

   [ ThreadID]  1100

   Channel System

   Computer jpw.jasonjgw.net

  - Security

   [ UserID]  S-1-5-18

- UserData

  - Results

   LaunchType Manual

   CompletionType Fail

   MemorySize 32574

   TestType 10

   TestDuration 3577

   TestCount 12

   NumPagesTested 8289129

   NumPagesUnTested 1535

   NumBadPages 2

   T1NumBadPages 0

   T2NumBadPages 0

   T3NumBadPages 0

   T4NumBadPages 0

   T5NumBadPages 0

   T6NumBadPages 0

   T7NumBadPages 0

   T8NumBadPages 0

   T9NumBadPages 2

   T10NumBadPages 0

   T11NumBadPages 0

   T12NumBadPages 0

   T13NumBadPages 0

   T14NumBadPages 0

   T15NumBadPages 0

   T16NumBadPages 0

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Thanks, Glen. I'm wondering whether one of the Linux system administration-oriented distributions such as GRML can do likewise. Someone last week also suggested running Windows with the swap file temporarily turned off, to eliminate use of the SSD as virtual memory. On 5/28/18, 14:46, "Glen Gordon" <GGordon@VFOGroup.com> wrote: Jason, Going down the path of the problem potentially being the SSD, I recommend buying and running a copy of Spinrite. https://www.grc.com/sr/spinrite.htm The good news is that it can diagnose and repair most hard drive and SSD issues. The bad news is that it runs in DOS. Last time I had JAWS for DOS running in the late 90s I was able to get Spinrite to work with it, but that was many moons ago and with the help of QEMM. The reason that I recommend going down the Spinrite path is to help incriminate or eliminate the SSD. I think it can do that. --Glen Glen Gordon VFO | Vice President & Chief Technology Officer 11800 31st Court North, St. Petersburg, FL 33716 T 727-299-6230 ggordon@vfo-group.com www.vfo-group.com -----Original Message----- From: Blind-sysadmins <blind-sysadmins-bounces@lists.hodgsonfamily.org> On Behalf Of Jason White via Blind-sysadmins Sent: Monday, May 28, 2018 1:35 PM To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> Cc: Jason White <jason@jasonjgw.net> Subject: [Blind-sysadmins] Accessible and effective hardware diagnostic tools? (Linux/Windows) I have a relatively new laptop that is causing trouble. Symptoms include Windows kernel crashes with various bug check codes reported in the logs, seemingly random program crashes, and Microsoft Outlook data file corruption (even after deleting the .ost files and re-creating them). This machine has been returned to the manufacturer under warranty, but they failed to find any hardware problem, choosing to re-install Windows as a remedy, which didn’t last. (i.e., data corruption and program crashes recurred). A local hardware repair vendor also failed to find any issue. To be fair, the BIOS-level tests didn’t reveal any hardware problems when my colleagues at work ran them. However, Microsoft Memory Diagnostics repeatedly report bad pages. After running the Memory Diagnostic again last week, the system appears to have crashed, then rebooted, reporting drive errors that it “fixed” by returning to a restore point when the repair operation failed. I ran Memory Diagnostics again, this time returning the report below in the Windows logs. I plan to install Linux on this machine, possibly in a dual-boot configuration, but I want to identify and detect any hardware issue first. Are there additional tools, preferably screen reader accessible, that I could run either under Linux (e.g., a GRML or Arch installation image written to a USB device) or Microsoft Windows that would help to identify the underlying problem – whether it’s a RAM module, the system board, the SSD, etc.? Any other advice would be appreciated, as I’m not receiving quality diagnosis from the vendor or a third party company that I’ve tried. Here’s the Memory Diagnostics report: + System - Provider [ Name] Microsoft-Windows-MemoryDiagnostics-Results [ Guid] {5F92BC59-248F-4111-86A9-E393E12C6139} EventID 1102 Version 0 Level 2 Task 0 Opcode 0 Keywords 0x8000000000000000 - TimeCreated [ SystemTime] 2018-05-26T03:58:10.809049100Z EventRecordID 2272 Correlation - Execution [ ProcessID] 7656 [ ThreadID] 1100 Channel System Computer jpw.jasonjgw.net - Security [ UserID] S-1-5-18 - UserData - Results LaunchType Manual CompletionType Fail MemorySize 32574 TestType 10 TestDuration 3577 TestCount 12 NumPagesTested 8289129 NumPagesUnTested 1535 NumBadPages 2 T1NumBadPages 0 T2NumBadPages 0 T3NumBadPages 0 T4NumBadPages 0 T5NumBadPages 0 T6NumBadPages 0 T7NumBadPages 0 T8NumBadPages 0 T9NumBadPages 2 T10NumBadPages 0 T11NumBadPages 0 T12NumBadPages 0 T13NumBadPages 0 T14NumBadPages 0 T15NumBadPages 0 T16NumBadPages 0 _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins