Hi folks, I'm due to start a IT Support role in a couple of weeks. The company is yet to go through ITIL v3 or a similar best practice solution. ERGO, there's no SLA's *screams, laughs*. We've also currently no Heldesk software. * miss-spelt on purpose* Would any of you have suggestions how I can track my own jobs until such time? I thought of a simple Spreadsheet, but I'd really like alerts. Is there an online solution I can use or something else you think you might do if in a similar position? Currently it appears whoever shouts the loudest and longest gets there job done. BTW. I will be helping to implement ITIL, but until such time I need something to help me and ultimately the rest of the team out. Cheers, Barry.
Would something as simple as Outlook's Tasklist View get you by until something better comes along? -----Original Message----- From: Barry Toner [mailto:barry@barry-toner.co.uk] Sent: Tuesday, October 02, 2012 4:30 PM To: Blind sysadmins list Subject: [Blind-sysadmins] Helpdesk tracking Hi folks, I'm due to start a IT Support role in a couple of weeks. The company is yet to go through ITIL v3 or a similar best practice solution. ERGO, there's no SLA's *screams, laughs*. We've also currently no Heldesk software. * miss-spelt on purpose* Would any of you have suggestions how I can track my own jobs until such time? I thought of a simple Spreadsheet, but I'd really like alerts. Is there an online solution I can use or something else you think you might do if in a similar position? Currently it appears whoever shouts the loudest and longest gets there job done. BTW. I will be helping to implement ITIL, but until such time I need something to help me and ultimately the rest of the team out. Cheers, Barry. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Hi Alex, I've just had a quick look at that when I saw your suggestion. Looks promising, I'll bare it in mind! It would certainly be allot nicer than a plain old boring spreadsheet, I see there's reminders, status, and priorities. Cheers, Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Alex Coleman Sent: 02 October 2012 21:34 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Helpdesk tracking Would something as simple as Outlook's Tasklist View get you by until something better comes along? -----Original Message----- From: Barry Toner [mailto:barry@barry-toner.co.uk] Sent: Tuesday, October 02, 2012 4:30 PM To: Blind sysadmins list Subject: [Blind-sysadmins] Helpdesk tracking Hi folks, I'm due to start a IT Support role in a couple of weeks. The company is yet to go through ITIL v3 or a similar best practice solution. ERGO, there's no SLA's *screams, laughs*. We've also currently no Heldesk software. * miss-spelt on purpose* Would any of you have suggestions how I can track my own jobs until such time? I thought of a simple Spreadsheet, but I'd really like alerts. Is there an online solution I can use or something else you think you might do if in a similar position? Currently it appears whoever shouts the loudest and longest gets there job done. BTW. I will be helping to implement ITIL, but until such time I need something to help me and ultimately the rest of the team out. Cheers, Barry. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Hi Alex, I've just had a quick look at that when I saw your suggestion. Looks promising, I'll bare it in mind! It would certainly be allot nicer than a plain old boring spreadsheet, I see there's reminders, status, and priorities. Cheers, Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Alex Coleman Sent: 02 October 2012 21:34 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Helpdesk tracking Would something as simple as Outlook's Tasklist View get you by until something better comes along? -----Original Message----- From: Barry Toner [mailto:barry@barry-toner.co.uk] Sent: Tuesday, October 02, 2012 4:30 PM To: Blind sysadmins list Subject: [Blind-sysadmins] Helpdesk tracking Hi folks, I'm due to start a IT Support role in a couple of weeks. The company is yet to go through ITIL v3 or a similar best practice solution. ERGO, there's no SLA's *screams, laughs*. We've also currently no Heldesk software. * miss-spelt on purpose* Would any of you have suggestions how I can track my own jobs until such time? I thought of a simple Spreadsheet, but I'd really like alerts. Is there an online solution I can use or something else you think you might do if in a similar position? Currently it appears whoever shouts the loudest and longest gets there job done. BTW. I will be helping to implement ITIL, but until such time I need something to help me and ultimately the rest of the team out. Cheers, Barry. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Bary, Let me know what you settle on. I have set up a web and email based help desk for my own company at http://helpdesk.computersupportservices.ie/ with the email address helpdesk@computersupportservices.ie This works quite well. It sends out alerts to remind me when cases are over due and the web UI is very accessible. More importantly, I can mess about with as much as I want because it's an open source package installed on one of my own servers. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: Barry Toner <barry@barry-toner.co.uk> To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org>, Date: 02/10/2012 21:29 Subject: [Blind-sysadmins] Helpdesk tracking Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> Hi folks, I'm due to start a IT Support role in a couple of weeks. The company is yet to go through ITIL v3 or a similar best practice solution. ERGO, there's no SLA's *screams, laughs*. We've also currently no Heldesk software. * miss-spelt on purpose* Would any of you have suggestions how I can track my own jobs until such time? I thought of a simple Spreadsheet, but I'd really like alerts. Is there an online solution I can use or something else you think you might do if in a similar position? Currently it appears whoever shouts the loudest and longest gets there job done. BTW. I will be helping to implement ITIL, but until such time I need something to help me and ultimately the rest of the team out. Cheers, Barry. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer... Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais...
Hi Darragh, Oh that sounds nice. What is the package called? I could possibly take this on as a pet project when I start. It may be easier to get this slipped in before anything larger happens as part of ITIL, due to budgets. Cheers, Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh OHeiligh Sent: 03 October 2012 09:02 To: Blind sysadmins list Cc: Blind-sysadmins Subject: Re: [Blind-sysadmins] Helpdesk tracking Bary, Let me know what you settle on. I have set up a web and email based help desk for my own company at http://helpdesk.computersupportservices.ie/ with the email address helpdesk@computersupportservices.ie This works quite well. It sends out alerts to remind me when cases are over due and the web UI is very accessible. More importantly, I can mess about with as much as I want because it's an open source package installed on one of my own servers. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: Barry Toner <barry@barry-toner.co.uk> To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org>, Date: 02/10/2012 21:29 Subject: [Blind-sysadmins] Helpdesk tracking Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> Hi folks, I'm due to start a IT Support role in a couple of weeks. The company is yet to go through ITIL v3 or a similar best practice solution. ERGO, there's no SLA's *screams, laughs*. We've also currently no Heldesk software. * miss-spelt on purpose* Would any of you have suggestions how I can track my own jobs until such time? I thought of a simple Spreadsheet, but I'd really like alerts. Is there an online solution I can use or something else you think you might do if in a similar position? Currently it appears whoever shouts the loudest and longest gets there job done. BTW. I will be helping to implement ITIL, but until such time I need something to help me and ultimately the rest of the team out. Cheers, Barry. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer... Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais... _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Hi Darragh, Oh that sounds nice. What is the package called? I could possibly take this on as a pet project when I start. It may be easier to get this slipped in before anything larger happens as part of ITIL, due to budgets. Cheers, Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh OHeiligh Sent: 03 October 2012 09:02 To: Blind sysadmins list Cc: Blind-sysadmins Subject: Re: [Blind-sysadmins] Helpdesk tracking Bary, Let me know what you settle on. I have set up a web and email based help desk for my own company at http://helpdesk.computersupportservices.ie/ with the email address helpdesk@computersupportservices.ie This works quite well. It sends out alerts to remind me when cases are over due and the web UI is very accessible. More importantly, I can mess about with as much as I want because it's an open source package installed on one of my own servers. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: Barry Toner <barry@barry-toner.co.uk> To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org>, Date: 02/10/2012 21:29 Subject: [Blind-sysadmins] Helpdesk tracking Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> Hi folks, I'm due to start a IT Support role in a couple of weeks. The company is yet to go through ITIL v3 or a similar best practice solution. ERGO, there's no SLA's *screams, laughs*. We've also currently no Heldesk software. * miss-spelt on purpose* Would any of you have suggestions how I can track my own jobs until such time? I thought of a simple Spreadsheet, but I'd really like alerts. Is there an online solution I can use or something else you think you might do if in a similar position? Currently it appears whoever shouts the loudest and longest gets there job done. BTW. I will be helping to implement ITIL, but until such time I need something to help me and ultimately the rest of the team out. Cheers, Barry. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer... Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais... _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Barry, the software being used is osTicket found here and its free http://osticket.com/ Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 Fax: 516.450.3842 E-mail: stephen@independentliving.com Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry Toner Sent: Wednesday, October 03, 2012 4:53 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Helpdesk tracking Hi Darragh, Oh that sounds nice. What is the package called? I could possibly take this on as a pet project when I start. It may be easier to get this slipped in before anything larger happens as part of ITIL, due to budgets. Cheers, Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh OHeiligh Sent: 03 October 2012 09:02 To: Blind sysadmins list Cc: Blind-sysadmins Subject: Re: [Blind-sysadmins] Helpdesk tracking Bary, Let me know what you settle on. I have set up a web and email based help desk for my own company at http://helpdesk.computersupportservices.ie/ with the email address helpdesk@computersupportservices.ie This works quite well. It sends out alerts to remind me when cases are over due and the web UI is very accessible. More importantly, I can mess about with as much as I want because it's an open source package installed on one of my own servers. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: Barry Toner <barry@barry-toner.co.uk> To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org>, Date: 02/10/2012 21:29 Subject: [Blind-sysadmins] Helpdesk tracking Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> Hi folks, I'm due to start a IT Support role in a couple of weeks. The company is yet to go through ITIL v3 or a similar best practice solution. ERGO, there's no SLA's *screams, laughs*. We've also currently no Heldesk software. * miss-spelt on purpose* Would any of you have suggestions how I can track my own jobs until such time? I thought of a simple Spreadsheet, but I'd really like alerts. Is there an online solution I can use or something else you think you might do if in a similar position? Currently it appears whoever shouts the loudest and longest gets there job done. BTW. I will be helping to implement ITIL, but until such time I need something to help me and ultimately the rest of the team out. Cheers, Barry. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer / Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais agusseanadh/ _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
You got my mail then? Brilliant! Means that it's finally working again. I had some problems with Postfix after a server update a few days ago. The joys of managing everything myself. OSTicket is very easy to use, very accessible, easy enough to install and quite easy to configure. Definitly worth looking into. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: "Stephen Guerra" <stephen@independentliving.com> To: "'Blind sysadmins list'" <blind-sysadmins@lists.hodgsonfamily.org>, Date: 03/10/2012 15:48 Subject: Re: [Blind-sysadmins] Helpdesk tracking Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> Barry, the software being used is osTicket found here and its free http://osticket.com/ Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 Fax: 516.450.3842 E-mail: stephen@independentliving.com Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry Toner Sent: Wednesday, October 03, 2012 4:53 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Helpdesk tracking Hi Darragh, Oh that sounds nice. What is the package called? I could possibly take this on as a pet project when I start. It may be easier to get this slipped in before anything larger happens as part of ITIL, due to budgets. Cheers, Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh OHeiligh Sent: 03 October 2012 09:02 To: Blind sysadmins list Cc: Blind-sysadmins Subject: Re: [Blind-sysadmins] Helpdesk tracking Bary, Let me know what you settle on. I have set up a web and email based help desk for my own company at http://helpdesk.computersupportservices.ie/ with the email address helpdesk@computersupportservices.ie This works quite well. It sends out alerts to remind me when cases are over due and the web UI is very accessible. More importantly, I can mess about with as much as I want because it's an open source package installed on one of my own servers. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: Barry Toner <barry@barry-toner.co.uk> To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org>, Date: 02/10/2012 21:29 Subject: [Blind-sysadmins] Helpdesk tracking Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> Hi folks, I'm due to start a IT Support role in a couple of weeks. The company is yet to go through ITIL v3 or a similar best practice solution. ERGO, there's no SLA's *screams, laughs*. We've also currently no Heldesk software. * miss-spelt on purpose* Would any of you have suggestions how I can track my own jobs until such time? I thought of a simple Spreadsheet, but I'd really like alerts. Is there an online solution I can use or something else you think you might do if in a similar position? Currently it appears whoever shouts the loudest and longest gets there job done. BTW. I will be helping to implement ITIL, but until such time I need something to help me and ultimately the rest of the team out. Cheers, Barry. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer / Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais agusseanadh/ _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer... Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais...
You got my mail then? Brilliant! Means that it's finally working again. I had some problems with Postfix after a server update a few days ago. The joys of managing everything myself. OSTicket is very easy to use, very accessible, easy enough to install and quite easy to configure. Definitly worth looking into. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: "Stephen Guerra" <stephen@independentliving.com> To: "'Blind sysadmins list'" <blind-sysadmins@lists.hodgsonfamily.org>, Date: 03/10/2012 15:48 Subject: Re: [Blind-sysadmins] Helpdesk tracking Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> Barry, the software being used is osTicket found here and its free http://osticket.com/ Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 Fax: 516.450.3842 E-mail: stephen@independentliving.com Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry Toner Sent: Wednesday, October 03, 2012 4:53 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Helpdesk tracking Hi Darragh, Oh that sounds nice. What is the package called? I could possibly take this on as a pet project when I start. It may be easier to get this slipped in before anything larger happens as part of ITIL, due to budgets. Cheers, Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh OHeiligh Sent: 03 October 2012 09:02 To: Blind sysadmins list Cc: Blind-sysadmins Subject: Re: [Blind-sysadmins] Helpdesk tracking Bary, Let me know what you settle on. I have set up a web and email based help desk for my own company at http://helpdesk.computersupportservices.ie/ with the email address helpdesk@computersupportservices.ie This works quite well. It sends out alerts to remind me when cases are over due and the web UI is very accessible. More importantly, I can mess about with as much as I want because it's an open source package installed on one of my own servers. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: Barry Toner <barry@barry-toner.co.uk> To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org>, Date: 02/10/2012 21:29 Subject: [Blind-sysadmins] Helpdesk tracking Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> Hi folks, I'm due to start a IT Support role in a couple of weeks. The company is yet to go through ITIL v3 or a similar best practice solution. ERGO, there's no SLA's *screams, laughs*. We've also currently no Heldesk software. * miss-spelt on purpose* Would any of you have suggestions how I can track my own jobs until such time? I thought of a simple Spreadsheet, but I'd really like alerts. Is there an online solution I can use or something else you think you might do if in a similar position? Currently it appears whoever shouts the loudest and longest gets there job done. BTW. I will be helping to implement ITIL, but until such time I need something to help me and ultimately the rest of the team out. Cheers, Barry. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer / Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais agusseanadh/ _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer... Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais...
When you download it, it is in a .gz format how can I extract with what utility Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 Fax: 516.450.3842 E-mail: stephen@independentliving.com Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh OHeiligh Sent: Wednesday, October 03, 2012 9:50 AM To: Blind sysadmins list Cc: Blind-sysadmins Subject: Re: [Blind-sysadmins] Helpdesk tracking You got my mail then? Brilliant! Means that it's finally working again. I had some problems with Postfix after a server update a few days ago. The joys of managing everything myself. OSTicket is very easy to use, very accessible, easy enough to install and quite easy to configure. Definitly worth looking into. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: "Stephen Guerra" <stephen@independentliving.com> To: "'Blind sysadmins list'" <blind-sysadmins@lists.hodgsonfamily.org>, Date: 03/10/2012 15:48 Subject: Re: [Blind-sysadmins] Helpdesk tracking Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> Barry, the software being used is osTicket found here and its free http://osticket.com/ Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 Fax: 516.450.3842 E-mail: stephen@independentliving.com Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry Toner Sent: Wednesday, October 03, 2012 4:53 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Helpdesk tracking Hi Darragh, Oh that sounds nice. What is the package called? I could possibly take this on as a pet project when I start. It may be easier to get this slipped in before anything larger happens as part of ITIL, due to budgets. Cheers, Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh OHeiligh Sent: 03 October 2012 09:02 To: Blind sysadmins list Cc: Blind-sysadmins Subject: Re: [Blind-sysadmins] Helpdesk tracking Bary, Let me know what you settle on. I have set up a web and email based help desk for my own company at http://helpdesk.computersupportservices.ie/ with the email address helpdesk@computersupportservices.ie This works quite well. It sends out alerts to remind me when cases are over due and the web UI is very accessible. More importantly, I can mess about with as much as I want because it's an open source package installed on one of my own servers. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: Barry Toner <barry@barry-toner.co.uk> To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org>, Date: 02/10/2012 21:29 Subject: [Blind-sysadmins] Helpdesk tracking Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> Hi folks, I'm due to start a IT Support role in a couple of weeks. The company is yet to go through ITIL v3 or a similar best practice solution. ERGO, there's no SLA's *screams, laughs*. We've also currently no Heldesk software. * miss-spelt on purpose* Would any of you have suggestions how I can track my own jobs until such time? I thought of a simple Spreadsheet, but I'd really like alerts. Is there an online solution I can use or something else you think you might do if in a similar position? Currently it appears whoever shouts the loudest and longest gets there job done. BTW. I will be helping to implement ITIL, but until such time I need something to help me and ultimately the rest of the team out. Cheers, Barry. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer / Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais agusseanadh/ _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer / Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais agusseanadh/ _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
It needs to run on a server that supports PHP. something like Apache2 would be good. It also needs a MySQL database. If using LInux, tar will uncompress the .tar.gz file for you. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: "Stephen Guerra" <stephen@independentliving.com> To: "'Blind sysadmins list'" <blind-sysadmins@lists.hodgsonfamily.org>, Date: 03/10/2012 15:54 Subject: Re: [Blind-sysadmins] Helpdesk tracking Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> When you download it, it is in a .gz format how can I extract with what utility Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 Fax: 516.450.3842 E-mail: stephen@independentliving.com Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh OHeiligh Sent: Wednesday, October 03, 2012 9:50 AM To: Blind sysadmins list Cc: Blind-sysadmins Subject: Re: [Blind-sysadmins] Helpdesk tracking You got my mail then? Brilliant! Means that it's finally working again. I had some problems with Postfix after a server update a few days ago. The joys of managing everything myself. OSTicket is very easy to use, very accessible, easy enough to install and quite easy to configure. Definitly worth looking into. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: "Stephen Guerra" <stephen@independentliving.com> To: "'Blind sysadmins list'" <blind-sysadmins@lists.hodgsonfamily.org>, Date: 03/10/2012 15:48 Subject: Re: [Blind-sysadmins] Helpdesk tracking Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> Barry, the software being used is osTicket found here and its free http://osticket.com/ Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 Fax: 516.450.3842 E-mail: stephen@independentliving.com Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry Toner Sent: Wednesday, October 03, 2012 4:53 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Helpdesk tracking Hi Darragh, Oh that sounds nice. What is the package called? I could possibly take this on as a pet project when I start. It may be easier to get this slipped in before anything larger happens as part of ITIL, due to budgets. Cheers, Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh OHeiligh Sent: 03 October 2012 09:02 To: Blind sysadmins list Cc: Blind-sysadmins Subject: Re: [Blind-sysadmins] Helpdesk tracking Bary, Let me know what you settle on. I have set up a web and email based help desk for my own company at http://helpdesk.computersupportservices.ie/ with the email address helpdesk@computersupportservices.ie This works quite well. It sends out alerts to remind me when cases are over due and the web UI is very accessible. More importantly, I can mess about with as much as I want because it's an open source package installed on one of my own servers. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: Barry Toner <barry@barry-toner.co.uk> To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org>, Date: 02/10/2012 21:29 Subject: [Blind-sysadmins] Helpdesk tracking Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> Hi folks, I'm due to start a IT Support role in a couple of weeks. The company is yet to go through ITIL v3 or a similar best practice solution. ERGO, there's no SLA's *screams, laughs*. We've also currently no Heldesk software. * miss-spelt on purpose* Would any of you have suggestions how I can track my own jobs until such time? I thought of a simple Spreadsheet, but I'd really like alerts. Is there an online solution I can use or something else you think you might do if in a similar position? Currently it appears whoever shouts the loudest and longest gets there job done. BTW. I will be helping to implement ITIL, but until such time I need something to help me and ultimately the rest of the team out. Cheers, Barry. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer / Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais agusseanadh/ _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer / Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais agusseanadh/ _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer... Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais...
It needs to run on a server that supports PHP. something like Apache2 would be good. It also needs a MySQL database. If using LInux, tar will uncompress the .tar.gz file for you. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: "Stephen Guerra" <stephen@independentliving.com> To: "'Blind sysadmins list'" <blind-sysadmins@lists.hodgsonfamily.org>, Date: 03/10/2012 15:54 Subject: Re: [Blind-sysadmins] Helpdesk tracking Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> When you download it, it is in a .gz format how can I extract with what utility Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 Fax: 516.450.3842 E-mail: stephen@independentliving.com Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh OHeiligh Sent: Wednesday, October 03, 2012 9:50 AM To: Blind sysadmins list Cc: Blind-sysadmins Subject: Re: [Blind-sysadmins] Helpdesk tracking You got my mail then? Brilliant! Means that it's finally working again. I had some problems with Postfix after a server update a few days ago. The joys of managing everything myself. OSTicket is very easy to use, very accessible, easy enough to install and quite easy to configure. Definitly worth looking into. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: "Stephen Guerra" <stephen@independentliving.com> To: "'Blind sysadmins list'" <blind-sysadmins@lists.hodgsonfamily.org>, Date: 03/10/2012 15:48 Subject: Re: [Blind-sysadmins] Helpdesk tracking Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> Barry, the software being used is osTicket found here and its free http://osticket.com/ Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 Fax: 516.450.3842 E-mail: stephen@independentliving.com Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry Toner Sent: Wednesday, October 03, 2012 4:53 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Helpdesk tracking Hi Darragh, Oh that sounds nice. What is the package called? I could possibly take this on as a pet project when I start. It may be easier to get this slipped in before anything larger happens as part of ITIL, due to budgets. Cheers, Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh OHeiligh Sent: 03 October 2012 09:02 To: Blind sysadmins list Cc: Blind-sysadmins Subject: Re: [Blind-sysadmins] Helpdesk tracking Bary, Let me know what you settle on. I have set up a web and email based help desk for my own company at http://helpdesk.computersupportservices.ie/ with the email address helpdesk@computersupportservices.ie This works quite well. It sends out alerts to remind me when cases are over due and the web UI is very accessible. More importantly, I can mess about with as much as I want because it's an open source package installed on one of my own servers. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: Barry Toner <barry@barry-toner.co.uk> To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org>, Date: 02/10/2012 21:29 Subject: [Blind-sysadmins] Helpdesk tracking Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> Hi folks, I'm due to start a IT Support role in a couple of weeks. The company is yet to go through ITIL v3 or a similar best practice solution. ERGO, there's no SLA's *screams, laughs*. We've also currently no Heldesk software. * miss-spelt on purpose* Would any of you have suggestions how I can track my own jobs until such time? I thought of a simple Spreadsheet, but I'd really like alerts. Is there an online solution I can use or something else you think you might do if in a similar position? Currently it appears whoever shouts the loudest and longest gets there job done. BTW. I will be helping to implement ITIL, but until such time I need something to help me and ultimately the rest of the team out. Cheers, Barry. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer / Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais agusseanadh/ _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer / Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais agusseanadh/ _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer... Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais...
You can use tar to do it. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Wednesday, October 03, 2012 9:54 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Helpdesk tracking When you download it, it is in a .gz format how can I extract with what utility Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 Fax: 516.450.3842 E-mail: stephen@independentliving.com Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh OHeiligh Sent: Wednesday, October 03, 2012 9:50 AM To: Blind sysadmins list Cc: Blind-sysadmins Subject: Re: [Blind-sysadmins] Helpdesk tracking You got my mail then? Brilliant! Means that it's finally working again. I had some problems with Postfix after a server update a few days ago. The joys of managing everything myself. OSTicket is very easy to use, very accessible, easy enough to install and quite easy to configure. Definitly worth looking into. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: "Stephen Guerra" <stephen@independentliving.com> To: "'Blind sysadmins list'" <blind-sysadmins@lists.hodgsonfamily.org>, Date: 03/10/2012 15:48 Subject: Re: [Blind-sysadmins] Helpdesk tracking Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> Barry, the software being used is osTicket found here and its free http://osticket.com/ Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 Fax: 516.450.3842 E-mail: stephen@independentliving.com Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry Toner Sent: Wednesday, October 03, 2012 4:53 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Helpdesk tracking Hi Darragh, Oh that sounds nice. What is the package called? I could possibly take this on as a pet project when I start. It may be easier to get this slipped in before anything larger happens as part of ITIL, due to budgets. Cheers, Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh OHeiligh Sent: 03 October 2012 09:02 To: Blind sysadmins list Cc: Blind-sysadmins Subject: Re: [Blind-sysadmins] Helpdesk tracking Bary, Let me know what you settle on. I have set up a web and email based help desk for my own company at http://helpdesk.computersupportservices.ie/ with the email address helpdesk@computersupportservices.ie This works quite well. It sends out alerts to remind me when cases are over due and the web UI is very accessible. More importantly, I can mess about with as much as I want because it's an open source package installed on one of my own servers. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: Barry Toner <barry@barry-toner.co.uk> To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org>, Date: 02/10/2012 21:29 Subject: [Blind-sysadmins] Helpdesk tracking Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> Hi folks, I'm due to start a IT Support role in a couple of weeks. The company is yet to go through ITIL v3 or a similar best practice solution. ERGO, there's no SLA's *screams, laughs*. We've also currently no Heldesk software. * miss-spelt on purpose* Would any of you have suggestions how I can track my own jobs until such time? I thought of a simple Spreadsheet, but I'd really like alerts. Is there an online solution I can use or something else you think you might do if in a similar position? Currently it appears whoever shouts the loudest and longest gets there job done. BTW. I will be helping to implement ITIL, but until such time I need something to help me and ultimately the rest of the team out. Cheers, Barry. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer / Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais agusseanadh/ _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer / Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais agusseanadh/ _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
What is the name of the open source software package Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 Fax: 516.450.3842 E-mail: stephen@independentliving.com Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh OHeiligh Sent: Wednesday, October 03, 2012 3:02 AM To: Blind sysadmins list Cc: Blind-sysadmins Subject: Re: [Blind-sysadmins] Helpdesk tracking Bary, Let me know what you settle on. I have set up a web and email based help desk for my own company at http://helpdesk.computersupportservices.ie/ with the email address helpdesk@computersupportservices.ie This works quite well. It sends out alerts to remind me when cases are over due and the web UI is very accessible. More importantly, I can mess about with as much as I want because it's an open source package installed on one of my own servers. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: Barry Toner <barry@barry-toner.co.uk> To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org>, Date: 02/10/2012 21:29 Subject: [Blind-sysadmins] Helpdesk tracking Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> Hi folks, I'm due to start a IT Support role in a couple of weeks. The company is yet to go through ITIL v3 or a similar best practice solution. ERGO, there's no SLA's *screams, laughs*. We've also currently no Heldesk software. * miss-spelt on purpose* Would any of you have suggestions how I can track my own jobs until such time? I thought of a simple Spreadsheet, but I'd really like alerts. Is there an online solution I can use or something else you think you might do if in a similar position? Currently it appears whoever shouts the loudest and longest gets there job done. BTW. I will be helping to implement ITIL, but until such time I need something to help me and ultimately the rest of the team out. Cheers, Barry. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer / Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais agusseanadh/ _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
I'm not sure the specific package the poster was referencing but I've worked with request tracker aka RT and it works very well. THanks Scott On Oct 3, 2012, at 10:13 AM, Stephen Guerra <stephen@independentliving.com> wrote:
What is the name of the open source software package
Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 Fax: 516.450.3842 E-mail: stephen@independentliving.com Web sites: www.independentliving.com www.soundbytes.com
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh OHeiligh Sent: Wednesday, October 03, 2012 3:02 AM To: Blind sysadmins list Cc: Blind-sysadmins Subject: Re: [Blind-sysadmins] Helpdesk tracking
Bary,
Let me know what you settle on.
I have set up a web and email based help desk for my own company at http://helpdesk.computersupportservices.ie/ with the email address helpdesk@computersupportservices.ie
This works quite well. It sends out alerts to remind me when cases are over due and the web UI is very accessible. More importantly, I can mess about with as much as I want because it's an open source package installed on one of my own servers.
Regards
Darragh Ó Héiligh Fujitsu
Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie
From: Barry Toner <barry@barry-toner.co.uk> To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org>, Date: 02/10/2012 21:29 Subject: [Blind-sysadmins] Helpdesk tracking Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org>
Hi folks,
I'm due to start a IT Support role in a couple of weeks.
The company is yet to go through ITIL v3 or a similar best practice solution. ERGO, there's no SLA's *screams, laughs*. We've also currently no Heldesk software. * miss-spelt on purpose*
Would any of you have suggestions how I can track my own jobs until such time? I thought of a simple Spreadsheet, but I'd really like alerts.
Is there an online solution I can use or something else you think you might do if in a similar position?
Currently it appears whoever shouts the loudest and longest gets there job done.
BTW. I will be helping to implement ITIL, but until such time I need something to help me and ultimately the rest of the team out.
Cheers, Barry. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer /
Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais agusseanadh/ _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Bary, Let me know what you settle on. I have set up a web and email based help desk for my own company at http://helpdesk.computersupportservices.ie/ with the email address helpdesk@computersupportservices.ie This works quite well. It sends out alerts to remind me when cases are over due and the web UI is very accessible. More importantly, I can mess about with as much as I want because it's an open source package installed on one of my own servers. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: Barry Toner <barry@barry-toner.co.uk> To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org>, Date: 02/10/2012 21:29 Subject: [Blind-sysadmins] Helpdesk tracking Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> Hi folks, I'm due to start a IT Support role in a couple of weeks. The company is yet to go through ITIL v3 or a similar best practice solution. ERGO, there's no SLA's *screams, laughs*. We've also currently no Heldesk software. * miss-spelt on purpose* Would any of you have suggestions how I can track my own jobs until such time? I thought of a simple Spreadsheet, but I'd really like alerts. Is there an online solution I can use or something else you think you might do if in a similar position? Currently it appears whoever shouts the loudest and longest gets there job done. BTW. I will be helping to implement ITIL, but until such time I need something to help me and ultimately the rest of the team out. Cheers, Barry. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer... Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais...
Good morning, I@m looking for a fresh perspective on a problem that I've had with my main web server. After rebuilding it, inbound and outbound mail aren'tw orking correctly. I know this is a mistake I have made with the configuration but I'm at a loss as to what's gone wrong. If someone would be so kind as to give me ten or twenty minutes to take a look I'd particularly appreciate it. Thanks Darragh
How would you like me to assist Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 Fax: 516.450.3842 E-mail: stephen@independentliving.com Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh OHeiligh Sent: Wednesday, October 03, 2012 3:04 AM To: Blind sysadmins list Subject: [Blind-sysadmins] Inbound and outbound mail not working properly with Postfix. Good morning, I@m looking for a fresh perspective on a problem that I've had with my main web server. After rebuilding it, inbound and outbound mail aren'tw orking correctly. I know this is a mistake I have made with the configuration but I'm at a loss as to what's gone wrong. If someone would be so kind as to give me ten or twenty minutes to take a look I'd particularly appreciate it. Thanks Darragh _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
I'll help if I can. We are talking linux, right? -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh OHeiligh Sent: Wednesday, October 03, 2012 3:04 AM To: Blind sysadmins list Subject: [Blind-sysadmins] Inbound and outbound mail not working properly with Postfix. Good morning, I@m looking for a fresh perspective on a problem that I've had with my main web server. After rebuilding it, inbound and outbound mail aren'tw orking correctly. I know this is a mistake I have made with the configuration but I'm at a loss as to what's gone wrong. If someone would be so kind as to give me ten or twenty minutes to take a look I'd particularly appreciate it. Thanks Darragh _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Hmmm. still having a bit of a problem. John, I might Email you off list if you don't mind. Yeah. It's Linux. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: "John G. Heim" <jheim@math.wisc.edu> To: "'Blind sysadmins list'" <blind-sysadmins@lists.hodgsonfamily.org>, Date: 03/10/2012 16:26 Subject: Re: [Blind-sysadmins] Inbound and outbound mail not working properly with Postfix. Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> I'll help if I can. We are talking linux, right? -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh OHeiligh Sent: Wednesday, October 03, 2012 3:04 AM To: Blind sysadmins list Subject: [Blind-sysadmins] Inbound and outbound mail not working properly with Postfix. Good morning, I@m looking for a fresh perspective on a problem that I've had with my main web server. After rebuilding it, inbound and outbound mail aren'tw orking correctly. I know this is a mistake I have made with the configuration but I'm at a loss as to what's gone wrong. If someone would be so kind as to give me ten or twenty minutes to take a look I'd particularly appreciate it. Thanks Darragh _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer... Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais...
Hmmm. still having a bit of a problem. John, I might Email you off list if you don't mind. Yeah. It's Linux. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: "John G. Heim" <jheim@math.wisc.edu> To: "'Blind sysadmins list'" <blind-sysadmins@lists.hodgsonfamily.org>, Date: 03/10/2012 16:26 Subject: Re: [Blind-sysadmins] Inbound and outbound mail not working properly with Postfix. Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> I'll help if I can. We are talking linux, right? -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh OHeiligh Sent: Wednesday, October 03, 2012 3:04 AM To: Blind sysadmins list Subject: [Blind-sysadmins] Inbound and outbound mail not working properly with Postfix. Good morning, I@m looking for a fresh perspective on a problem that I've had with my main web server. After rebuilding it, inbound and outbound mail aren'tw orking correctly. I know this is a mistake I have made with the configuration but I'm at a loss as to what's gone wrong. If someone would be so kind as to give me ten or twenty minutes to take a look I'd particularly appreciate it. Thanks Darragh _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer... Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais...
Good morning, I@m looking for a fresh perspective on a problem that I've had with my main web server. After rebuilding it, inbound and outbound mail aren'tw orking correctly. I know this is a mistake I have made with the configuration but I'm at a loss as to what's gone wrong. If someone would be so kind as to give me ten or twenty minutes to take a look I'd particularly appreciate it. Thanks Darragh
participants (8)
-
Alex Coleman -
Barry Toner -
Darragh OHeiligh -
John G. Heim -
Mgr. Janusz Chmiel -
mike -
Scott Granados -
Stephen Guerra