Re: [Blind-sysadmins] Service Desk Plus
Hi Andrew:
Thanks for your help with the e-mail and the other info. Its good to know I'm not alone with my frustrations. I've e-mailed a list of my issues to Adventnet, but so far they're not too open to helping, and our managers want to put this ap at the center of our department.
Thanks again
Ryan
-----Original Message-----
From: "Andrew Hodgson"
Hi,
We use Sitehelpdesk http://www.sitehelpdesk.com, which although not
fully accessible, does email a lot of information out, so I can get at
the information that way. The later version 7 is a lot more accessible
than version 6, but there is still a bit of a java menu, but it can be
navigated through with the Jaws cursor.
Adventnet are pushing more products up to us, in a package deal. The
helpdesk package was one of them. The manager was thinking of using it
as the Sitehelpdesk renewal is coming up shortly. Who knows what will
happen.
Andrew.
-----Original Message-----
From: blind-sysadmins-bounces@lists.hodgsonfamily.org
[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of
Ryan Shugart
Sent: 31 July 2008 15:54
To: Blind sysadmins list
Subject: Re: [Blind-sysadmins] Service Desk Plus
Hi Andrew:
Thanks for your help with the e-mail and the other info. Its good to
know I'm not alone with my frustrations. I've e-mailed a list of my
issues to Adventnet, but so far they're not too open to helping, and our
managers want to put this ap at the center of our department.
Thanks again
Ryan
-----Original Message-----
From: "Andrew Hodgson"
Hi all,
At work we use a Dutch product called topdesk.
http://www.topdesk.com
This product is available in a couple of flavors. Topdesk lite which is
capable of handling incidents changes and configuration items up to 250
users.
Topdesk professional and topdesk enterprise.
We use topdesk enter price.
The cool thing is it is totally web based. And the incident management
module is 90 percent accessible.
I have some minor difficulties with the change module, for change
management.
For example there is an icon when you come on it wit the jaws cursor it said
new on mouse over.
But it seems to me it is not clickable. Does someone have a suggestion?
Howe should I trigger the on mouse over element?
Hope someone can help.
Vincent.
-----Original Message-----
From: blind-sysadmins-bounces@lists.hodgsonfamily.org
[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew
Hodgson
Sent: donderdag 31 juli 2008 20:38
To: Blind sysadmins list
Subject: Re: [Blind-sysadmins] Service Desk Plus
Hi,
We use Sitehelpdesk http://www.sitehelpdesk.com, which although not fully
accessible, does email a lot of information out, so I can get at the
information that way. The later version 7 is a lot more accessible than
version 6, but there is still a bit of a java menu, but it can be navigated
through with the Jaws cursor.
Adventnet are pushing more products up to us, in a package deal. The
helpdesk package was one of them. The manager was thinking of using it as
the Sitehelpdesk renewal is coming up shortly. Who knows what will happen.
Andrew.
-----Original Message-----
From: blind-sysadmins-bounces@lists.hodgsonfamily.org
[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ryan
Shugart
Sent: 31 July 2008 15:54
To: Blind sysadmins list
Subject: Re: [Blind-sysadmins] Service Desk Plus
Hi Andrew:
Thanks for your help with the e-mail and the other info. Its good to know
I'm not alone with my frustrations. I've e-mailed a list of my issues to
Adventnet, but so far they're not too open to helping, and our managers want
to put this ap at the center of our department.
Thanks again
Ryan
-----Original Message-----
From: "Andrew Hodgson"
Well, for better or worse, the check for a 5 technition 1 server license of ServiceDesk was sent out today. It will be interesting. One thing not accessibility related that disturbes me about Adventnet's products is when your license expires, ServiceDesk at least, bricks itself so it no longer runs and you can't even access information in the system. We had ServiceDesk last year but mainly used its asset tracking, not the helpdesk stuff they want to implement now, but Adventnet's renewal price for us, even for the existing functionality, was already more than the original purchase price. I'm well aware they're far from the only company that works like that, but that doesn't make me any more comfortable with that style of business.
Ryan
-----Original Message-----
From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson
Sent: Thursday, July 31, 2008 12:38 PM
To: Blind sysadmins list
Subject: Re: [Blind-sysadmins] Service Desk Plus
Hi,
We use Sitehelpdesk http://www.sitehelpdesk.com, which although not
fully accessible, does email a lot of information out, so I can get at
the information that way. The later version 7 is a lot more accessible
than version 6, but there is still a bit of a java menu, but it can be
navigated through with the Jaws cursor.
Adventnet are pushing more products up to us, in a package deal. The
helpdesk package was one of them. The manager was thinking of using it
as the Sitehelpdesk renewal is coming up shortly. Who knows what will
happen.
Andrew.
-----Original Message-----
From: blind-sysadmins-bounces@lists.hodgsonfamily.org
[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of
Ryan Shugart
Sent: 31 July 2008 15:54
To: Blind sysadmins list
Subject: Re: [Blind-sysadmins] Service Desk Plus
Hi Andrew:
Thanks for your help with the e-mail and the other info. Its good to
know I'm not alone with my frustrations. I've e-mailed a list of my
issues to Adventnet, but so far they're not too open to helping, and our
managers want to put this ap at the center of our department.
Thanks again
Ryan
-----Original Message-----
From: "Andrew Hodgson"
Well, for better or worse, the check for a 5 technition 1 server license of ServiceDesk was sent out today. It will be interesting. One thing not accessibility related that disturbes me about Adventnet's products is when your license expires, ServiceDesk at least, bricks itself so it no longer runs and you can't even access information in the system. We had ServiceDesk last year but mainly used its asset tracking, not the helpdesk stuff they want to implement now, but Adventnet's renewal price for us, even for the existing functionality, was already more than the original purchase price. I'm well aware they're far from the only company that works like that, but that doesn't make me any more comfortable with that style of business.
Ryan
-----Original Message-----
From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson
Sent: Thursday, July 31, 2008 12:38 PM
To: Blind sysadmins list
Subject: Re: [Blind-sysadmins] Service Desk Plus
Hi,
We use Sitehelpdesk http://www.sitehelpdesk.com, which although not
fully accessible, does email a lot of information out, so I can get at
the information that way. The later version 7 is a lot more accessible
than version 6, but there is still a bit of a java menu, but it can be
navigated through with the Jaws cursor.
Adventnet are pushing more products up to us, in a package deal. The
helpdesk package was one of them. The manager was thinking of using it
as the Sitehelpdesk renewal is coming up shortly. Who knows what will
happen.
Andrew.
-----Original Message-----
From: blind-sysadmins-bounces@lists.hodgsonfamily.org
[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of
Ryan Shugart
Sent: 31 July 2008 15:54
To: Blind sysadmins list
Subject: Re: [Blind-sysadmins] Service Desk Plus
Hi Andrew:
Thanks for your help with the e-mail and the other info. Its good to
know I'm not alone with my frustrations. I've e-mailed a list of my
issues to Adventnet, but so far they're not too open to helping, and our
managers want to put this ap at the center of our department.
Thanks again
Ryan
-----Original Message-----
From: "Andrew Hodgson"
participants (3)
-
Andrew Hodgson
-
Ryan Shugart
-
Vincent van Itallie