As someone who has lived and breathed JAWS development for over twenty years I can assure you that this is not our intention. We try very hard to work equally well on all OSs from Windows 7 onwards. It's true that we're focusing on development for newer OSs because that's where things are changing most. But we do continue to test with older configurations as well. If your experience with newer versions of JAWS is unsatisfactory, it would be great to know about specific issues you're encountering. Reproducible problems are always much easier to fix. I'm always happy to directly hear, off-list, about specific problems you're facing to factor them in to the things we're working on. The more technical detail the better. I say that with the caveat that I am not part of our support team and can't make any promises to resolve your specific issue. --Glen Glen Gordon VFO | Vice President & Chief Technology Officer 11800 31st Court North, St. Petersburg, FL 33716 T 727-299-6230 ggordon@vfo-group.com www.vfo-group.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Anatoliy Shudrya Sent: Tuesday, May 23, 2017 11:09 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit I believe I previously downgraded JAWS version because the latest one was too much crashing. Sometimes they try to stay up with latest browsers but other OS components and apps are not stable with latest JFW versions. Jaws 18 and win 10, jaws 17 and win 7 etc. You might disagree, but it is the reality and I've notice it many times, once 18 is out, it's all focused-on win 10 and nothing else. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine M. Moss Sent: Tuesday, May 23, 2017 5:41 AM To: 'blind-sysadmins@lists.hodgsonfamily.org' Subject: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit Hey all, Thought I'd mention this, for it's been impacting my job performance on a negative level and was wondering whether or not you might have anything to say about it. I've noticed that JAWS 18 crashes all the time, hence causing me to miss calls; there is no rime or reason for this; it just happens. I have a few other things open, yet with my personal laptops, both running 64 bits, I don't have these same issues at all. It's only my aging work computer. My work device is an HP EliteBook 8300. My personal laptops are a dell Latitude E6540 and a latitude D630, and neither of them give me these issues. I'm curious what I can do to keep the crashes to a minimal level to ensure that my performance doesn't degrade further? Work device is running Windows 7 32 bit and my laptops run 10 enterprise. I run a couple of nonstandard things for between calls, though that's no different than anyone else around here. I've tried to isolate the problem to a particular application and I can't. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

I've also noticed with Jaws when you have a lot of browser windows open, the system slows down. I haven't extensively tested it with other screen readers, so I don't know how specific or not it is to Jaws. A little test I do is hit the jaws or pc cursor and sometimes when the system bogs down it can take an extra period for those to activate. Sometimes it helps to just close all the browser windows and recycle Jaws, and other times it seems to require a reboot. But I would appreciate if you could try to test with this scenario of having many browser windows open and see if you replicate the slowness and can fix. And in testing also open up real sites that have all the goodness of lots of adds, etc. to make it as real world as possible. :) In other words don't test with your own web site, etc. Best, Mika -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Anatoliy Shudrya Sent: Tuesday, May 23, 2017 2:59 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit Glen, It's not all that easy to find the culprit to any kind of difficulty with accessibility. Example: I try to manage Cisco SG 300 switch on a windows 10 machine. When I use IE or Chrome browser, no luck, but when I work with Firefox, I can get the work done. Where should I submit my ticket in this situation? Cisco, Microsoft, JAWS or google? Talk about starting pointing fingers war... I was not bashing on JAWS or anything, just stated the obvious. My apologies if it did not sound right, English is my second language. I previously was on the JAWS list many years ago, but left that group because just anything I say, I would get bombarded; therefor, now on I am trying to stay neutral and not say anything about JAWS, NVDA etc. Isn't it a system admins list? We as admins manage many many different systems, makes and models and it is very nice to know what works and what doesn't. Thank you for all the work that you do and until this day, JAWS is still my primary screen reader. Anatoliy -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Glen Gordon Sent: Tuesday, May 23, 2017 10:42 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit As someone who has lived and breathed JAWS development for over twenty years I can assure you that this is not our intention. We try very hard to work equally well on all OSs from Windows 7 onwards. It's true that we're focusing on development for newer OSs because that's where things are changing most. But we do continue to test with older configurations as well. If your experience with newer versions of JAWS is unsatisfactory, it would be great to know about specific issues you're encountering. Reproducible problems are always much easier to fix. I'm always happy to directly hear, off-list, about specific problems you're facing to factor them in to the things we're working on. The more technical detail the better. I say that with the caveat that I am not part of our support team and can't make any promises to resolve your specific issue. --Glen Glen Gordon VFO | Vice President & Chief Technology Officer 11800 31st Court North, St. Petersburg, FL 33716 T 727-299-6230 ggordon@vfo-group.com www.vfo-group.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Anatoliy Shudrya Sent: Tuesday, May 23, 2017 11:09 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit I believe I previously downgraded JAWS version because the latest one was too much crashing. Sometimes they try to stay up with latest browsers but other OS components and apps are not stable with latest JFW versions. Jaws 18 and win 10, jaws 17 and win 7 etc. You might disagree, but it is the reality and I've notice it many times, once 18 is out, it's all focused-on win 10 and nothing else. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine M. Moss Sent: Tuesday, May 23, 2017 5:41 AM To: 'blind-sysadmins@lists.hodgsonfamily.org' Subject: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit Hey all, Thought I'd mention this, for it's been impacting my job performance on a negative level and was wondering whether or not you might have anything to say about it. I've noticed that JAWS 18 crashes all the time, hence causing me to miss calls; there is no rime or reason for this; it just happens. I have a few other things open, yet with my personal laptops, both running 64 bits, I don't have these same issues at all. It's only my aging work computer. My work device is an HP EliteBook 8300. My personal laptops are a dell Latitude E6540 and a latitude D630, and neither of them give me these issues. I'm curious what I can do to keep the crashes to a minimal level to ensure that my performance doesn't degrade further? Work device is running Windows 7 32 bit and my laptops run 10 enterprise. I run a couple of nonstandard things for between calls, though that's no different than anyone else around here. I've tried to isolate the problem to a particular application and I can't. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins ________________________________ This message contains information from Neighborhood Health Plan that may be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments.

Browser slow down depends on the web page and browser. There is a Firefox bug which can cause memory leaks on certain web pages. The page I have seen it commonly occurred is an internal work page. If you are having these issues, check the memory foot print for the browser and monitor it for each page being loaded. See if it increases when you close a page and then re-open the page. You will have to play with this to see if there is any memory leak or fragmentation. I do not know how to troubleshoot fragmentation on windows. Sean -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: Wednesday, 24 May 2017 5:06 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit I've also noticed with Jaws when you have a lot of browser windows open, the system slows down. I haven't extensively tested it with other screen readers, so I don't know how specific or not it is to Jaws. A little test I do is hit the jaws or pc cursor and sometimes when the system bogs down it can take an extra period for those to activate. Sometimes it helps to just close all the browser windows and recycle Jaws, and other times it seems to require a reboot. But I would appreciate if you could try to test with this scenario of having many browser windows open and see if you replicate the slowness and can fix. And in testing also open up real sites that have all the goodness of lots of adds, etc. to make it as real world as possible. :) In other words don't test with your own web site, etc. Best, Mika -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Anatoliy Shudrya Sent: Tuesday, May 23, 2017 2:59 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit Glen, It's not all that easy to find the culprit to any kind of difficulty with accessibility. Example: I try to manage Cisco SG 300 switch on a windows 10 machine. When I use IE or Chrome browser, no luck, but when I work with Firefox, I can get the work done. Where should I submit my ticket in this situation? Cisco, Microsoft, JAWS or google? Talk about starting pointing fingers war... I was not bashing on JAWS or anything, just stated the obvious. My apologies if it did not sound right, English is my second language. I previously was on the JAWS list many years ago, but left that group because just anything I say, I would get bombarded; therefor, now on I am trying to stay neutral and not say anything about JAWS, NVDA etc. Isn't it a system admins list? We as admins manage many many different systems, makes and models and it is very nice to know what works and what doesn't. Thank you for all the work that you do and until this day, JAWS is still my primary screen reader. Anatoliy -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Glen Gordon Sent: Tuesday, May 23, 2017 10:42 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit As someone who has lived and breathed JAWS development for over twenty years I can assure you that this is not our intention. We try very hard to work equally well on all OSs from Windows 7 onwards. It's true that we're focusing on development for newer OSs because that's where things are changing most. But we do continue to test with older configurations as well. If your experience with newer versions of JAWS is unsatisfactory, it would be great to know about specific issues you're encountering. Reproducible problems are always much easier to fix. I'm always happy to directly hear, off-list, about specific problems you're facing to factor them in to the things we're working on. The more technical detail the better. I say that with the caveat that I am not part of our support team and can't make any promises to resolve your specific issue. --Glen Glen Gordon VFO | Vice President & Chief Technology Officer 11800 31st Court North, St. Petersburg, FL 33716 T 727-299-6230 ggordon@vfo-group.com www.vfo-group.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Anatoliy Shudrya Sent: Tuesday, May 23, 2017 11:09 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit I believe I previously downgraded JAWS version because the latest one was too much crashing. Sometimes they try to stay up with latest browsers but other OS components and apps are not stable with latest JFW versions. Jaws 18 and win 10, jaws 17 and win 7 etc. You might disagree, but it is the reality and I've notice it many times, once 18 is out, it's all focused-on win 10 and nothing else. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine M. Moss Sent: Tuesday, May 23, 2017 5:41 AM To: 'blind-sysadmins@lists.hodgsonfamily.org' Subject: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit Hey all, Thought I'd mention this, for it's been impacting my job performance on a negative level and was wondering whether or not you might have anything to say about it. I've noticed that JAWS 18 crashes all the time, hence causing me to miss calls; there is no rime or reason for this; it just happens. I have a few other things open, yet with my personal laptops, both running 64 bits, I don't have these same issues at all. It's only my aging work computer. My work device is an HP EliteBook 8300. My personal laptops are a dell Latitude E6540 and a latitude D630, and neither of them give me these issues. I'm curious what I can do to keep the crashes to a minimal level to ensure that my performance doesn't degrade further? Work device is running Windows 7 32 bit and my laptops run 10 enterprise. I run a couple of nonstandard things for between calls, though that's no different than anyone else around here. I've tried to isolate the problem to a particular application and I can't. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins ________________________________ This message contains information from Neighborhood Health Plan that may be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

Hi, Anatoliy, In no way was I trying to imply that you in any way said something wrong. But rather, I wanted to make sure that people with a high degree of technical sophistication such as those who read this list know that we really do care about the best possible user experience on all OSs. When something goes wrong, it really does help to hear about it in order to make things better. I fully understand that it's often hard to know where the problem lies, but in those situations where JAWS deteriorates between one version and another it's pretty clear that something has likely changed at our end. --Glen Glen Gordon VFO | Vice President & Chief Technology Officer 11800 31st Court North, St. Petersburg, FL 33716 T 727-299-6230 ggordon@vfo-group.com www.vfo-group.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Anatoliy Shudrya Sent: Tuesday, May 23, 2017 1:59 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit Glen, It's not all that easy to find the culprit to any kind of difficulty with accessibility. Example: I try to manage Cisco SG 300 switch on a windows 10 machine. When I use IE or Chrome browser, no luck, but when I work with Firefox, I can get the work done. Where should I submit my ticket in this situation? Cisco, Microsoft, JAWS or google? Talk about starting pointing fingers war... I was not bashing on JAWS or anything, just stated the obvious. My apologies if it did not sound right, English is my second language. I previously was on the JAWS list many years ago, but left that group because just anything I say, I would get bombarded; therefor, now on I am trying to stay neutral and not say anything about JAWS, NVDA etc. Isn't it a system admins list? We as admins manage many many different systems, makes and models and it is very nice to know what works and what doesn't. Thank you for all the work that you do and until this day, JAWS is still my primary screen reader. Anatoliy -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Glen Gordon Sent: Tuesday, May 23, 2017 10:42 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit As someone who has lived and breathed JAWS development for over twenty years I can assure you that this is not our intention. We try very hard to work equally well on all OSs from Windows 7 onwards. It's true that we're focusing on development for newer OSs because that's where things are changing most. But we do continue to test with older configurations as well. If your experience with newer versions of JAWS is unsatisfactory, it would be great to know about specific issues you're encountering. Reproducible problems are always much easier to fix. I'm always happy to directly hear, off-list, about specific problems you're facing to factor them in to the things we're working on. The more technical detail the better. I say that with the caveat that I am not part of our support team and can't make any promises to resolve your specific issue. --Glen Glen Gordon VFO | Vice President & Chief Technology Officer 11800 31st Court North, St. Petersburg, FL 33716 T 727-299-6230 ggordon@vfo-group.com www.vfo-group.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Anatoliy Shudrya Sent: Tuesday, May 23, 2017 11:09 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit I believe I previously downgraded JAWS version because the latest one was too much crashing. Sometimes they try to stay up with latest browsers but other OS components and apps are not stable with latest JFW versions. Jaws 18 and win 10, jaws 17 and win 7 etc. You might disagree, but it is the reality and I've notice it many times, once 18 is out, it's all focused-on win 10 and nothing else. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine M. Moss Sent: Tuesday, May 23, 2017 5:41 AM To: 'blind-sysadmins@lists.hodgsonfamily.org' Subject: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit Hey all, Thought I'd mention this, for it's been impacting my job performance on a negative level and was wondering whether or not you might have anything to say about it. I've noticed that JAWS 18 crashes all the time, hence causing me to miss calls; there is no rime or reason for this; it just happens. I have a few other things open, yet with my personal laptops, both running 64 bits, I don't have these same issues at all. It's only my aging work computer. My work device is an HP EliteBook 8300. My personal laptops are a dell Latitude E6540 and a latitude D630, and neither of them give me these issues. I'm curious what I can do to keep the crashes to a minimal level to ensure that my performance doesn't degrade further? Work device is running Windows 7 32 bit and my laptops run 10 enterprise. I run a couple of nonstandard things for between calls, though that's no different than anyone else around here. I've tried to isolate the problem to a particular application and I can't. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

I don't find this to be surprising. Microsoft has also stopped supporting Windows XP. In this case, it should be OK to use the last version of JFW that supports XP. And in doing that, one must also take responsibility for the risks and limitations associated running that combination. Vic Pereira Project Manager, Intra-Building Networks Real Property Projects | Networks and End-Users Branch Shared Services Canada | Government of Canada vic.pereira@ssc-spc.gc.ca | Tel: 204-781-5046   Gestionnaire de Projet, Réseau Intra-Immeubles Projets biens immobiliers | Direction générale des Réseaux et utilisateurs finaux Services partagés Canada | Gouvernement du Canada vic.pereira@ssc-spc.gc.ca | Tél: 204-781-5046 -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of mattias Sent: Tuesday, May 23, 2017 17:09 To: Blind sysadmins list; Glen Gordon Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit jaws have sadly stoped supporting win xp.. Den 2017-05-23 kl. 22:35, skrev Glen Gordon:

Hi, Anatoliy,

In no way was I trying to imply that you in any way said something wrong. But rather, I wanted to make sure that people with a high degree of technical sophistication such as those who read this list know that we really do care about the best possible user experience on all OSs. When something goes wrong, it really does help to hear about it in order to make things better. I fully understand that it's often hard to know where the problem lies, but in those situations where JAWS deteriorates between one version and another it's pretty clear that something has likely changed at our end.

--Glen

Glen Gordon VFO | Vice President & Chief Technology Officer 11800 31st Court North, St. Petersburg, FL 33716 T 727-299-6230 ggordon@vfo-group.com www.vfo-group.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Anatoliy Shudrya Sent: Tuesday, May 23, 2017 1:59 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit

Glen,

It's not all that easy to find the culprit to any kind of difficulty with accessibility. Example: I try to manage Cisco SG 300 switch on a windows 10 machine. When I use IE or Chrome browser, no luck, but when I work with Firefox, I can get the work done. Where should I submit my ticket in this situation? Cisco, Microsoft, JAWS or google? Talk about starting pointing fingers war...

I was not bashing on JAWS or anything, just stated the obvious. My apologies if it did not sound right, English is my second language. I previously was on the JAWS list many years ago, but left that group because just anything I say, I would get bombarded; therefor, now on I am trying to stay neutral and not say anything about JAWS, NVDA etc.

Isn't it a system admins list? We as admins manage many many different systems, makes and models and it is very nice to know what works and what doesn't.

Thank you for all the work that you do and until this day, JAWS is still my primary screen reader.

Anatoliy

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Glen Gordon Sent: Tuesday, May 23, 2017 10:42 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit

As someone who has lived and breathed JAWS development for over twenty years I can assure you that this is not our intention. We try very hard to work equally well on all OSs from Windows 7 onwards. It's true that we're focusing on development for newer OSs because that's where things are changing most. But we do continue to test with older configurations as well.

If your experience with newer versions of JAWS is unsatisfactory, it would be great to know about specific issues you're encountering. Reproducible problems are always much easier to fix.

I'm always happy to directly hear, off-list, about specific problems you're facing to factor them in to the things we're working on. The more technical detail the better. I say that with the caveat that I am not part of our support team and can't make any promises to resolve your specific issue.

--Glen

Glen Gordon VFO | Vice President & Chief Technology Officer 11800 31st Court North, St. Petersburg, FL 33716 T 727-299-6230 ggordon@vfo-group.com www.vfo-group.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Anatoliy Shudrya Sent: Tuesday, May 23, 2017 11:09 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit

I believe I previously downgraded JAWS version because the latest one was too much crashing. Sometimes they try to stay up with latest browsers but other OS components and apps are not stable with latest JFW versions. Jaws 18 and win 10, jaws 17 and win 7 etc. You might disagree, but it is the reality and I've notice it many times, once 18 is out, it's all focused-on win 10 and nothing else.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine M. Moss Sent: Tuesday, May 23, 2017 5:41 AM To: 'blind-sysadmins@lists.hodgsonfamily.org' Subject: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit

Hey all, Thought I'd mention this, for it's been impacting my job performance on a negative level and was wondering whether or not you might have anything to say about it. I've noticed that JAWS 18 crashes all the time, hence causing me to miss calls; there is no rime or reason for this; it just happens. I have a few other things open, yet with my personal laptops, both running 64 bits, I don't have these same issues at all. It's only my aging work computer. My work device is an HP EliteBook 8300. My personal laptops are a dell Latitude E6540 and a latitude D630, and neither of them give me these issues. I'm curious what I can do to keep the crashes to a minimal level to ensure that my performance doesn't degrade further? Work device is running Windows 7 32 bit and my laptops run 10 enterprise. I run a couple of nonstandard things for between calls, though that's no different than anyone else around here. I've tried to isolate the problem to a particular application and I can't. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

Thank you Sean, It's all good. I have used Firefox and lots of JAWS screen refreshing and I have managed to complete configuration. It was just a simple example. There is always CLI for backup, but nevertheless thanks again for the info. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Thursday, May 25, 2017 2:34 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit Anatoliy In relation to your Cisco sg300 issue. I would recommend you start with Cisco and contact their accessibility@cisco.com mailer. Give them the following details: Company name: OS: Cisco Device How you are connecting to the device Screen reader The browsers it works with and not. What is the actual issue in detail. Then they can identify if the issue is related to the Web page, Jaws or the browser. I wouldn't go to the TAC for this as it sounds like an accessibility issue. Sean -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Anatoliy Shudrya Sent: Wednesday, 24 May 2017 4:59 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit Glen, It's not all that easy to find the culprit to any kind of difficulty with accessibility. Example: I try to manage Cisco SG 300 switch on a windows 10 machine. When I use IE or Chrome browser, no luck, but when I work with Firefox, I can get the work done. Where should I submit my ticket in this situation? Cisco, Microsoft, JAWS or google? Talk about starting pointing fingers war... I was not bashing on JAWS or anything, just stated the obvious. My apologies if it did not sound right, English is my second language. I previously was on the JAWS list many years ago, but left that group because just anything I say, I would get bombarded; therefor, now on I am trying to stay neutral and not say anything about JAWS, NVDA etc. Isn't it a system admins list? We as admins manage many many different systems, makes and models and it is very nice to know what works and what doesn't. Thank you for all the work that you do and until this day, JAWS is still my primary screen reader. Anatoliy -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Glen Gordon Sent: Tuesday, May 23, 2017 10:42 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit As someone who has lived and breathed JAWS development for over twenty years I can assure you that this is not our intention. We try very hard to work equally well on all OSs from Windows 7 onwards. It's true that we're focusing on development for newer OSs because that's where things are changing most. But we do continue to test with older configurations as well. If your experience with newer versions of JAWS is unsatisfactory, it would be great to know about specific issues you're encountering. Reproducible problems are always much easier to fix. I'm always happy to directly hear, off-list, about specific problems you're facing to factor them in to the things we're working on. The more technical detail the better. I say that with the caveat that I am not part of our support team and can't make any promises to resolve your specific issue. --Glen Glen Gordon VFO | Vice President & Chief Technology Officer 11800 31st Court North, St. Petersburg, FL 33716 T 727-299-6230 ggordon@vfo-group.com www.vfo-group.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Anatoliy Shudrya Sent: Tuesday, May 23, 2017 11:09 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit I believe I previously downgraded JAWS version because the latest one was too much crashing. Sometimes they try to stay up with latest browsers but other OS components and apps are not stable with latest JFW versions. Jaws 18 and win 10, jaws 17 and win 7 etc. You might disagree, but it is the reality and I've notice it many times, once 18 is out, it's all focused-on win 10 and nothing else. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine M. Moss Sent: Tuesday, May 23, 2017 5:41 AM To: 'blind-sysadmins@lists.hodgsonfamily.org' Subject: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit Hey all, Thought I'd mention this, for it's been impacting my job performance on a negative level and was wondering whether or not you might have anything to say about it. I've noticed that JAWS 18 crashes all the time, hence causing me to miss calls; there is no rime or reason for this; it just happens. I have a few other things open, yet with my personal laptops, both running 64 bits, I don't have these same issues at all. It's only my aging work computer. My work device is an HP EliteBook 8300. My personal laptops are a dell Latitude E6540 and a latitude D630, and neither of them give me these issues. I'm curious what I can do to keep the crashes to a minimal level to ensure that my performance doesn't degrade further? Work device is running Windows 7 32 bit and my laptops run 10 enterprise. I run a couple of nonstandard things for between calls, though that's no different than anyone else around here. I've tried to isolate the problem to a particular application and I can't. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

Glen, It's not all that easy to find the culprit to any kind of difficulty with accessibility. Example: I try to manage Cisco SG 300 switch on a windows 10 machine. When I use IE or Chrome browser, no luck, but when I work with Firefox, I can get the work done. Where should I submit my ticket in this situation? Cisco, Microsoft, JAWS or google? Talk about starting pointing fingers war... I was not bashing on JAWS or anything, just stated the obvious. My apologies if it did not sound right, English is my second language. I previously was on the JAWS list many years ago, but left that group because just anything I say, I would get bombarded; therefor, now on I am trying to stay neutral and not say anything about JAWS, NVDA etc. Isn't it a system admins list? We as admins manage many many different systems, makes and models and it is very nice to know what works and what doesn't. Thank you for all the work that you do and until this day, JAWS is still my primary screen reader. Anatoliy -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Glen Gordon Sent: Tuesday, May 23, 2017 10:42 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit As someone who has lived and breathed JAWS development for over twenty years I can assure you that this is not our intention. We try very hard to work equally well on all OSs from Windows 7 onwards. It's true that we're focusing on development for newer OSs because that's where things are changing most. But we do continue to test with older configurations as well. If your experience with newer versions of JAWS is unsatisfactory, it would be great to know about specific issues you're encountering. Reproducible problems are always much easier to fix. I'm always happy to directly hear, off-list, about specific problems you're facing to factor them in to the things we're working on. The more technical detail the better. I say that with the caveat that I am not part of our support team and can't make any promises to resolve your specific issue. --Glen Glen Gordon VFO | Vice President & Chief Technology Officer 11800 31st Court North, St. Petersburg, FL 33716 T 727-299-6230 ggordon@vfo-group.com www.vfo-group.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Anatoliy Shudrya Sent: Tuesday, May 23, 2017 11:09 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit I believe I previously downgraded JAWS version because the latest one was too much crashing. Sometimes they try to stay up with latest browsers but other OS components and apps are not stable with latest JFW versions. Jaws 18 and win 10, jaws 17 and win 7 etc. You might disagree, but it is the reality and I've notice it many times, once 18 is out, it's all focused-on win 10 and nothing else. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine M. Moss Sent: Tuesday, May 23, 2017 5:41 AM To: 'blind-sysadmins@lists.hodgsonfamily.org' Subject: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit Hey all, Thought I'd mention this, for it's been impacting my job performance on a negative level and was wondering whether or not you might have anything to say about it. I've noticed that JAWS 18 crashes all the time, hence causing me to miss calls; there is no rime or reason for this; it just happens. I have a few other things open, yet with my personal laptops, both running 64 bits, I don't have these same issues at all. It's only my aging work computer. My work device is an HP EliteBook 8300. My personal laptops are a dell Latitude E6540 and a latitude D630, and neither of them give me these issues. I'm curious what I can do to keep the crashes to a minimal level to ensure that my performance doesn't degrade further? Work device is running Windows 7 32 bit and my laptops run 10 enterprise. I run a couple of nonstandard things for between calls, though that's no different than anyone else around here. I've tried to isolate the problem to a particular application and I can't. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

There should be no difference between running from the system tray and running normally. In neither case does JAWS leave anything behind after it restarts. By default, JAWS anonymously uploads crash reports to Freedom's servers for analysis. These really are anonymous and so it's not possible to find a particular dump and corollate it with someone's verbal/written error report. If you're having persistent problems, it makes the most sense to go into Settings Center, search for the word Error, and change the value to never send error reports to Freedom Scientific. At that point, dumps will be saved to AppData\Roaming\Freedom Scientific\Reports\jfw\User Hold for the invoking user. (Actually the dumps get written to the parent directory and are then moved into userhold when JAWS restarts) If you've opened a support ticket having to do with a crash, proactively .zipping up dumps and then sending them to the support person you're working with can speed the process. For the couple of you who are getting persistent crashes, if you want to .zip up a few dumps and send them to me off-list for a quick look, I'm happy to offer initial insights but no guarantee of an immediate solution. (I'm making this offer assuming that flood gates won't immediately open.) This is a great list and I appreciate the insights that people offer to various questions. --Glen Glen Gordon VFO | Vice President & Chief Technology Officer 11800 31st Court North, St. Petersburg, FL 33716 T 727-299-6230 ggordon@vfo-group.com www.vfo-group.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Thursday, May 25, 2017 4:42 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit Jaws does create crashdump files nornally. This information is necessary to be sent to VFO support team with the steps that caused the crash if you know them. Sometimes Jaws is not the cause of the crash. Some things I do which ehlps: Regularly clean out the windows temp directory Remove internet temp files Perform a disk management and clean out any other unwanted files. Also how are you running Jaws. On the system tray or as its own application window? I would suggest if you are crashing a lot, then don't runn it from the task tray to see if this helps. Gordon can correct me on this point. But if Jaws crashes due to a unresponsive program and you have it running in the task tray. Then some of Jaws is left behind in the memory after it restarts. If this occurs enough times, then Jaws will start miss behaving. I forget why this occurs. Sean -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Anatoliy Shudrya Sent: Wednesday, 24 May 2017 2:09 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit I believe I previously downgraded JAWS version because the latest one was too much crashing. Sometimes they try to stay up with latest browsers but other OS components and apps are not stable with latest JFW versions. Jaws 18 and win 10, jaws 17 and win 7 etc. You might disagree, but it is the reality and I've notice it many times, once 18 is out, it's all focused-on win 10 and nothing else. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine M. Moss Sent: Tuesday, May 23, 2017 5:41 AM To: 'blind-sysadmins@lists.hodgsonfamily.org' Subject: [Blind-sysadmins] JAWS 18 crashes more often than not on 32 bit Hey all, Thought I'd mention this, for it's been impacting my job performance on a negative level and was wondering whether or not you might have anything to say about it. I've noticed that JAWS 18 crashes all the time, hence causing me to miss calls; there is no rime or reason for this; it just happens. I have a few other things open, yet with my personal laptops, both running 64 bits, I don't have these same issues at all. It's only my aging work computer. My work device is an HP EliteBook 8300. My personal laptops are a dell Latitude E6540 and a latitude D630, and neither of them give me these issues. I'm curious what I can do to keep the crashes to a minimal level to ensure that my performance doesn't degrade further? Work device is running Windows 7 32 bit and my laptops run 10 enterprise. I run a couple of nonstandard things for between calls, though that's no different than anyone else around here. I've tried to isolate the problem to a particular application and I can't. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins