-----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ryan Shugart Sent: 31 July 2008 15:41 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Service Desk Plus Hi Barry: How does PerfectTracker work other than the home screen? How easy is it to figure out what tickets need immediate attention, for example, a ticket you've been assigned that someone else added notes to since the last time you saw it? Ryan -----Original Message----- From: "Toner, Barry (LIT)" To: "Blind sysadmins list" Sent: 7/31/2008 3:11 AM Subject: Re: [Blind-sysadmins] Service Desk Plus I'd love to help but we use Perfect Tracker. Which has a properly formatted table on the homepage showing team members jobs categorised and put in our SLA's priority system. Barry. "Tell me and I will hear, show me and I will see, involve me and I will understand. Chinese Proverb" Barry Toner Placement Systems Engineer Liberty Information Technology Direct Line: 02890 167000 Adelaide Exchange Fax: 02890 445511 24-26 Adelaide Street Switchboard: 02890 445500 Belfast BT2 8GD Email: b.toner@liberty-it.co.uk -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: 31 July 2008 08:20 To: blind-sysadmins Subject: [Blind-sysadmins] Service Desk Plus Hi, Posted on behalf of Ryan Shugart: Hello: To those of you using helpdesk ticketing apps in your jobs, my company has recently started using one of these tools to track IT department projects, work,and also to incorporate asset tracking. Were using a tool from Adventnet calledServiceDesk Plus http://www.servicedeskplus.com and either Im just stupid or this is the most clunky product to work with Ive ever encountered. Considering my coworkers think this thing is the greatest thing on earth and allows them to see at a glance whats going on, Im thinking its me. So, Im wondering if anyone out there has used this app and if anyone has some tips for a screen reader user to make working with this app at least closer to the efficiency my coworkers are experiencing? Especially if anyone knows how to type a date into the app that would help as all the date edit boxes are readonly. Thanks. Ryan -- allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE. Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88. Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries@allpay.net This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the allpay.net Information Security Manager at the number above. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadm ins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadm ins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadm ins

Andrew, Why do all message appear to come with "-bounces" in the From: address? -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ryan Shugart Sent: 31 July 2008 15:41 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Service Desk Plus

Andrew, Why do all message appear to come with "-bounces" in the From: address? -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ryan Shugart Sent: 31 July 2008 15:41 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Service Desk Plus