Guys, I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins. Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states. Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't. While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment. The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment.
Hi, A few things, all meant with respect: I would be pretty angry if I was VC3 and I discovered this message - remember that the archives of this list are indexable. What is the aim of the report - E.G. do you want anything out of it? This aspect was unclear to me. Finally, there are several rather obvious spelling mistakes. Coming from someone who suffers from dyslexia and has rather bad spelling by default I understand that this can be difficult and that you might not always want to run things you've written through a spellchecker, but when it comes to professional communications there is really no excuse IMO. At 18 I had a spelling age of 10.5 years but with the help of a spellchecker I was able to write what was in hindsight pretty good copy for eBay listings for example. Rightly or wrongly, someone who can't even spell inaccessible probably isn't going to be taken overly seriously, especially when they're talking about accessibility. Cheers, Ben. On 7/22/16, Billy Irwin <billy.irwin@outlook.com> wrote:
Guys,
I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins.
Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states.
Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't.
While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment.
The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Hi, A few things, all meant with respect: I would be pretty angry if I was VC3 and I discovered this message - remember that the archives of this list are indexable. What is the aim of the report - E.G. do you want anything out of it? This aspect was unclear to me. Finally, there are several rather obvious spelling mistakes. Coming from someone who suffers from dyslexia and has rather bad spelling by default I understand that this can be difficult and that you might not always want to run things you've written through a spellchecker, but when it comes to professional communications there is really no excuse IMO. At 18 I had a spelling age of 10.5 years but with the help of a spellchecker I was able to write what was in hindsight pretty good copy for eBay listings for example. Rightly or wrongly, someone who can't even spell inaccessible probably isn't going to be taken overly seriously, especially when they're talking about accessibility. Cheers, Ben. On 7/22/16, Billy Irwin <billy.irwin@outlook.com> wrote:
Guys,
I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins.
Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states.
Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't.
While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment.
The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Hi Ben, Thanks for your reply. When I copied and pasted the document, I pasted the wrong copy. I realized it soon after but figured oh well. Never the less, it is on me. VC3 in my opinion isn't at as much fault here but the vendor is. I had to write this document to share with our commission for the blind who sponsored the internship. I was in a hurry when posting as I had to leave for a bit. I mainly shared this with the list to show what some of you might experience when you attempt to find better opportunities. I would hope that me psting the wrong document isn't a reflection of who I am or how good at my work that I am. Thanks for the input. Kind Regards, Billy -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ben Mustill-Rose Sent: Friday, July 22, 2016 4:34 PM To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> Subject: Re: [Blind-sysadmins] Accessibility in the work place Hi, A few things, all meant with respect: I would be pretty angry if I was VC3 and I discovered this message - remember that the archives of this list are indexable. What is the aim of the report - E.G. do you want anything out of it? This aspect was unclear to me. Finally, there are several rather obvious spelling mistakes. Coming from someone who suffers from dyslexia and has rather bad spelling by default I understand that this can be difficult and that you might not always want to run things you've written through a spellchecker, but when it comes to professional communications there is really no excuse IMO. At 18 I had a spelling age of 10.5 years but with the help of a spellchecker I was able to write what was in hindsight pretty good copy for eBay listings for example. Rightly or wrongly, someone who can't even spell inaccessible probably isn't going to be taken overly seriously, especially when they're talking about accessibility. Cheers, Ben. On 7/22/16, Billy Irwin <billy.irwin@outlook.com> wrote:
Guys,
I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins.
Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states.
Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't.
While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment.
The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Hi Ben, Thanks for your reply. When I copied and pasted the document, I pasted the wrong copy. I realized it soon after but figured oh well. Never the less, it is on me. VC3 in my opinion isn't at as much fault here but the vendor is. I had to write this document to share with our commission for the blind who sponsored the internship. I was in a hurry when posting as I had to leave for a bit. I mainly shared this with the list to show what some of you might experience when you attempt to find better opportunities. I would hope that me psting the wrong document isn't a reflection of who I am or how good at my work that I am. Thanks for the input. Kind Regards, Billy -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ben Mustill-Rose Sent: Friday, July 22, 2016 4:34 PM To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> Subject: Re: [Blind-sysadmins] Accessibility in the work place Hi, A few things, all meant with respect: I would be pretty angry if I was VC3 and I discovered this message - remember that the archives of this list are indexable. What is the aim of the report - E.G. do you want anything out of it? This aspect was unclear to me. Finally, there are several rather obvious spelling mistakes. Coming from someone who suffers from dyslexia and has rather bad spelling by default I understand that this can be difficult and that you might not always want to run things you've written through a spellchecker, but when it comes to professional communications there is really no excuse IMO. At 18 I had a spelling age of 10.5 years but with the help of a spellchecker I was able to write what was in hindsight pretty good copy for eBay listings for example. Rightly or wrongly, someone who can't even spell inaccessible probably isn't going to be taken overly seriously, especially when they're talking about accessibility. Cheers, Ben. On 7/22/16, Billy Irwin <billy.irwin@outlook.com> wrote:
Guys,
I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins.
Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states.
Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't.
While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment.
The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Hi, The key here is to talk to people (and the list) and identify issues you are having with specific software, and see if there are workarounds you can use. Unfortunately a front-end helpdesk isn't the most friendliest of environments for VI people quite often because of the remote desktop issue and if the helpdesk software doesn't work well with screen readers, it can be a challenging environment which is quite fast paced. I would probably write an email to the company if workarounds are not put in place or there are serious blockers which you feel are not being addressed. Unfortunately it is not really possible to comment further as there are not specific issues or you haven't detailed workarounds you have tried, and also bear in mind it isn't a good idea to publicly include company information on this list. An example is password resets. On the helpdesk this is often done using a custom web tool, but it can be done with native Active Directory tools which are very usable with screen readers if the relevant privileges are set up on the OUs. Just one example. Best, Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: 22 July 2016 20:20 To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> Subject: [Blind-sysadmins] Accessibility in the work place Guys, I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins. Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states. Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't. While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment. The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Hi Andrew, Firstly, as for the password resets for AD I agree in an environment where you are inside one AD or a forest for example. In their case it was simply that they had over 200+ AD's that they managed in a cloud environment. I can also share that VFO was involved in the process. The web environment for ConnectWise could have been made accessible by ConnectWise, but they aren't having any part of it. VC3 is aware of this document and is aware of everything involved. They are as frustrated and disappointed as I am. At the end of the day, they had to cancel the FTE offer. I should also mention here that ConnectWise and Labtech are by the same company. Thanks Kindly, Billy -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Friday, July 22, 2016 5:46 PM To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> Subject: Re: [Blind-sysadmins] Accessibility in the work place Hi, The key here is to talk to people (and the list) and identify issues you are having with specific software, and see if there are workarounds you can use. Unfortunately a front-end helpdesk isn't the most friendliest of environments for VI people quite often because of the remote desktop issue and if the helpdesk software doesn't work well with screen readers, it can be a challenging environment which is quite fast paced. I would probably write an email to the company if workarounds are not put in place or there are serious blockers which you feel are not being addressed. Unfortunately it is not really possible to comment further as there are not specific issues or you haven't detailed workarounds you have tried, and also bear in mind it isn't a good idea to publicly include company information on this list. An example is password resets. On the helpdesk this is often done using a custom web tool, but it can be done with native Active Directory tools which are very usable with screen readers if the relevant privileges are set up on the OUs. Just one example. Best, Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: 22 July 2016 20:20 To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> Subject: [Blind-sysadmins] Accessibility in the work place Guys, I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins. Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states. Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't. While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment. The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Hi Andrew, Firstly, as for the password resets for AD I agree in an environment where you are inside one AD or a forest for example. In their case it was simply that they had over 200+ AD's that they managed in a cloud environment. I can also share that VFO was involved in the process. The web environment for ConnectWise could have been made accessible by ConnectWise, but they aren't having any part of it. VC3 is aware of this document and is aware of everything involved. They are as frustrated and disappointed as I am. At the end of the day, they had to cancel the FTE offer. I should also mention here that ConnectWise and Labtech are by the same company. Thanks Kindly, Billy -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Friday, July 22, 2016 5:46 PM To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> Subject: Re: [Blind-sysadmins] Accessibility in the work place Hi, The key here is to talk to people (and the list) and identify issues you are having with specific software, and see if there are workarounds you can use. Unfortunately a front-end helpdesk isn't the most friendliest of environments for VI people quite often because of the remote desktop issue and if the helpdesk software doesn't work well with screen readers, it can be a challenging environment which is quite fast paced. I would probably write an email to the company if workarounds are not put in place or there are serious blockers which you feel are not being addressed. Unfortunately it is not really possible to comment further as there are not specific issues or you haven't detailed workarounds you have tried, and also bear in mind it isn't a good idea to publicly include company information on this list. An example is password resets. On the helpdesk this is often done using a custom web tool, but it can be done with native Active Directory tools which are very usable with screen readers if the relevant privileges are set up on the OUs. Just one example. Best, Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: 22 July 2016 20:20 To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> Subject: [Blind-sysadmins] Accessibility in the work place Guys, I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins. Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states. Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't. While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment. The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Hi, The key here is to talk to people (and the list) and identify issues you are having with specific software, and see if there are workarounds you can use. Unfortunately a front-end helpdesk isn't the most friendliest of environments for VI people quite often because of the remote desktop issue and if the helpdesk software doesn't work well with screen readers, it can be a challenging environment which is quite fast paced. I would probably write an email to the company if workarounds are not put in place or there are serious blockers which you feel are not being addressed. Unfortunately it is not really possible to comment further as there are not specific issues or you haven't detailed workarounds you have tried, and also bear in mind it isn't a good idea to publicly include company information on this list. An example is password resets. On the helpdesk this is often done using a custom web tool, but it can be done with native Active Directory tools which are very usable with screen readers if the relevant privileges are set up on the OUs. Just one example. Best, Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: 22 July 2016 20:20 To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> Subject: [Blind-sysadmins] Accessibility in the work place Guys, I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins. Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states. Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't. While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment. The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Greetings Although this is too late, I cannot stress how important peer editing is in many situations, this one especially. If we don't have the luxury of having someone look over some of our communications, what else can be done is to right the draft, leave it then return to it the next day. The note below isn't clear in what is expected. People don't have a lot of time to read through everything. It is important to put what is the question or solution first. After that provide some supporting comments. Whether we like it or not we are ambassadors for the community of people with varying levels of vision impairment. I wouldn't be surprised if the manager or team leader who is the target of this type of communications will end up with an attitudinal barrier when it comes to hiring or inviting the next person with a disability. They may not admit it of course, however they now have the thought in their mind that people with a disability cannot use their systems with the end result being that people will be screened out before having the opportunity to demonstrate their abilities. Vic Pereira Project Manager, Networks and End-Users Branch Shared Services Canada / Government of Canada vic.pereira@ssc-spc.gc.ca / Tel: 204-781-5046 Gestionnaire de projet, Direction des réseaux et des utilisateurs finaux Services partagés Canada / Gouvernement du Canada vic.pereira@ssc-spc.gc.ca / Tél: 204-781-5046 -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: Friday, July 22, 2016 14:20 To: Blind sysadmins list Subject: [Blind-sysadmins] Accessibility in the work place Guys, I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins. Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states. Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't. While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment. The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Vick, Yes, I made the mistake of sharing a rough draft. I won't do that again. As for the hiring manager. The entire company at this point knows that their software doesn't work with any access technology. In my many years of experience, I've always found a way to make it work except for this time. What is sad is that the company I work for is actually upset they can't keep me on because of my experience. The problem here in my opinion is that the software companies that sale their software aren't bothering with writing their code to be accessible from the start which doesn't make any sense. It is truly poor coding. I am sorry that this didn't present well. I felt safe enough here to share. My apologies for wasting everyone's time. Billy -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of vic.pereira@ssc-spc.gc.ca Sent: Monday, July 25, 2016 9:35 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: Re: [Blind-sysadmins] Accessibility in the work place Greetings Although this is too late, I cannot stress how important peer editing is in many situations, this one especially. If we don't have the luxury of having someone look over some of our communications, what else can be done is to right the draft, leave it then return to it the next day. The note below isn't clear in what is expected. People don't have a lot of time to read through everything. It is important to put what is the question or solution first. After that provide some supporting comments. Whether we like it or not we are ambassadors for the community of people with varying levels of vision impairment. I wouldn't be surprised if the manager or team leader who is the target of this type of communications will end up with an attitudinal barrier when it comes to hiring or inviting the next person with a disability. They may not admit it of course, however they now have the thought in their mind that people with a disability cannot use their systems with the end result being that people will be screened out before having the opportunity to demonstrate their abilities. Vic Pereira Project Manager, Networks and End-Users Branch Shared Services Canada / Government of Canada vic.pereira@ssc-spc.gc.ca / Tel: 204-781-5046 Gestionnaire de projet, Direction des réseaux et des utilisateurs finaux Services partagés Canada / Gouvernement du Canada vic.pereira@ssc-spc.gc.ca / Tél: 204-781-5046 -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: Friday, July 22, 2016 14:20 To: Blind sysadmins list Subject: [Blind-sysadmins] Accessibility in the work place Guys, I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins. Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states. Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't. While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment. The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Hi Billy Never a waste of time, we are all here to help. I think we were lead to believe that the unedited draft version you shared was the one you sent to the powers that be. It is surprising that in this day and age with so many countries putting in legislation for accessibility that developers are still falling short of the mark. Changing a mindset to expand the notion that accessibility goes beyond ramps and wider doorways appears to be a very steep path. Vic Pereira Project Manager, Networks and End-Users Branch Shared Services Canada / Government of Canada vic.pereira@ssc-spc.gc.ca / Tel: 204-781-5046 Gestionnaire de projet, Direction des réseaux et des utilisateurs finaux Services partagés Canada / Gouvernement du Canada vic.pereira@ssc-spc.gc.ca / Tél: 204-781-5046 -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: Monday, July 25, 2016 10:54 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Accessibility in the work place Vick, Yes, I made the mistake of sharing a rough draft. I won't do that again. As for the hiring manager. The entire company at this point knows that their software doesn't work with any access technology. In my many years of experience, I've always found a way to make it work except for this time. What is sad is that the company I work for is actually upset they can't keep me on because of my experience. The problem here in my opinion is that the software companies that sale their software aren't bothering with writing their code to be accessible from the start which doesn't make any sense. It is truly poor coding. I am sorry that this didn't present well. I felt safe enough here to share. My apologies for wasting everyone's time. Billy -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of vic.pereira@ssc-spc.gc.ca Sent: Monday, July 25, 2016 9:35 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: Re: [Blind-sysadmins] Accessibility in the work place Greetings Although this is too late, I cannot stress how important peer editing is in many situations, this one especially. If we don't have the luxury of having someone look over some of our communications, what else can be done is to right the draft, leave it then return to it the next day. The note below isn't clear in what is expected. People don't have a lot of time to read through everything. It is important to put what is the question or solution first. After that provide some supporting comments. Whether we like it or not we are ambassadors for the community of people with varying levels of vision impairment. I wouldn't be surprised if the manager or team leader who is the target of this type of communications will end up with an attitudinal barrier when it comes to hiring or inviting the next person with a disability. They may not admit it of course, however they now have the thought in their mind that people with a disability cannot use their systems with the end result being that people will be screened out before having the opportunity to demonstrate their abilities. Vic Pereira Project Manager, Networks and End-Users Branch Shared Services Canada / Government of Canada vic.pereira@ssc-spc.gc.ca / Tel: 204-781-5046 Gestionnaire de projet, Direction des réseaux et des utilisateurs finaux Services partagés Canada / Gouvernement du Canada vic.pereira@ssc-spc.gc.ca / Tél: 204-781-5046 -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: Friday, July 22, 2016 14:20 To: Blind sysadmins list Subject: [Blind-sysadmins] Accessibility in the work place Guys, I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins. Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states. Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't. While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment. The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Thanks Vick, This report is for the Commission for the Blind to just have on file. They asked for this specific verbage. The document is required in order to get paid for the internship. As for the company I worked for, we ended on good terms and they are trying to see if they can find another opportunity elsewhere. In my case everyone lost. Regards, Billy -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of vic.pereira@ssc-spc.gc.ca Sent: Monday, July 25, 2016 12:00 PM To: blind-sysadmins@lists.hodgsonfamily.org Subject: Re: [Blind-sysadmins] Accessibility in the work place Hi Billy Never a waste of time, we are all here to help. I think we were lead to believe that the unedited draft version you shared was the one you sent to the powers that be. It is surprising that in this day and age with so many countries putting in legislation for accessibility that developers are still falling short of the mark. Changing a mindset to expand the notion that accessibility goes beyond ramps and wider doorways appears to be a very steep path. Vic Pereira Project Manager, Networks and End-Users Branch Shared Services Canada / Government of Canada vic.pereira@ssc-spc.gc.ca / Tel: 204-781-5046 Gestionnaire de projet, Direction des réseaux et des utilisateurs finaux Services partagés Canada / Gouvernement du Canada vic.pereira@ssc-spc.gc.ca / Tél: 204-781-5046 -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: Monday, July 25, 2016 10:54 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Accessibility in the work place Vick, Yes, I made the mistake of sharing a rough draft. I won't do that again. As for the hiring manager. The entire company at this point knows that their software doesn't work with any access technology. In my many years of experience, I've always found a way to make it work except for this time. What is sad is that the company I work for is actually upset they can't keep me on because of my experience. The problem here in my opinion is that the software companies that sale their software aren't bothering with writing their code to be accessible from the start which doesn't make any sense. It is truly poor coding. I am sorry that this didn't present well. I felt safe enough here to share. My apologies for wasting everyone's time. Billy -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of vic.pereira@ssc-spc.gc.ca Sent: Monday, July 25, 2016 9:35 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: Re: [Blind-sysadmins] Accessibility in the work place Greetings Although this is too late, I cannot stress how important peer editing is in many situations, this one especially. If we don't have the luxury of having someone look over some of our communications, what else can be done is to right the draft, leave it then return to it the next day. The note below isn't clear in what is expected. People don't have a lot of time to read through everything. It is important to put what is the question or solution first. After that provide some supporting comments. Whether we like it or not we are ambassadors for the community of people with varying levels of vision impairment. I wouldn't be surprised if the manager or team leader who is the target of this type of communications will end up with an attitudinal barrier when it comes to hiring or inviting the next person with a disability. They may not admit it of course, however they now have the thought in their mind that people with a disability cannot use their systems with the end result being that people will be screened out before having the opportunity to demonstrate their abilities. Vic Pereira Project Manager, Networks and End-Users Branch Shared Services Canada / Government of Canada vic.pereira@ssc-spc.gc.ca / Tel: 204-781-5046 Gestionnaire de projet, Direction des réseaux et des utilisateurs finaux Services partagés Canada / Gouvernement du Canada vic.pereira@ssc-spc.gc.ca / Tél: 204-781-5046 -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: Friday, July 22, 2016 14:20 To: Blind sysadmins list Subject: [Blind-sysadmins] Accessibility in the work place Guys, I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins. Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states. Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't. While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment. The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Thanks Vick, This report is for the Commission for the Blind to just have on file. They asked for this specific verbage. The document is required in order to get paid for the internship. As for the company I worked for, we ended on good terms and they are trying to see if they can find another opportunity elsewhere. In my case everyone lost. Regards, Billy -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of vic.pereira@ssc-spc.gc.ca Sent: Monday, July 25, 2016 12:00 PM To: blind-sysadmins@lists.hodgsonfamily.org Subject: Re: [Blind-sysadmins] Accessibility in the work place Hi Billy Never a waste of time, we are all here to help. I think we were lead to believe that the unedited draft version you shared was the one you sent to the powers that be. It is surprising that in this day and age with so many countries putting in legislation for accessibility that developers are still falling short of the mark. Changing a mindset to expand the notion that accessibility goes beyond ramps and wider doorways appears to be a very steep path. Vic Pereira Project Manager, Networks and End-Users Branch Shared Services Canada / Government of Canada vic.pereira@ssc-spc.gc.ca / Tel: 204-781-5046 Gestionnaire de projet, Direction des réseaux et des utilisateurs finaux Services partagés Canada / Gouvernement du Canada vic.pereira@ssc-spc.gc.ca / Tél: 204-781-5046 -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: Monday, July 25, 2016 10:54 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Accessibility in the work place Vick, Yes, I made the mistake of sharing a rough draft. I won't do that again. As for the hiring manager. The entire company at this point knows that their software doesn't work with any access technology. In my many years of experience, I've always found a way to make it work except for this time. What is sad is that the company I work for is actually upset they can't keep me on because of my experience. The problem here in my opinion is that the software companies that sale their software aren't bothering with writing their code to be accessible from the start which doesn't make any sense. It is truly poor coding. I am sorry that this didn't present well. I felt safe enough here to share. My apologies for wasting everyone's time. Billy -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of vic.pereira@ssc-spc.gc.ca Sent: Monday, July 25, 2016 9:35 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: Re: [Blind-sysadmins] Accessibility in the work place Greetings Although this is too late, I cannot stress how important peer editing is in many situations, this one especially. If we don't have the luxury of having someone look over some of our communications, what else can be done is to right the draft, leave it then return to it the next day. The note below isn't clear in what is expected. People don't have a lot of time to read through everything. It is important to put what is the question or solution first. After that provide some supporting comments. Whether we like it or not we are ambassadors for the community of people with varying levels of vision impairment. I wouldn't be surprised if the manager or team leader who is the target of this type of communications will end up with an attitudinal barrier when it comes to hiring or inviting the next person with a disability. They may not admit it of course, however they now have the thought in their mind that people with a disability cannot use their systems with the end result being that people will be screened out before having the opportunity to demonstrate their abilities. Vic Pereira Project Manager, Networks and End-Users Branch Shared Services Canada / Government of Canada vic.pereira@ssc-spc.gc.ca / Tel: 204-781-5046 Gestionnaire de projet, Direction des réseaux et des utilisateurs finaux Services partagés Canada / Gouvernement du Canada vic.pereira@ssc-spc.gc.ca / Tél: 204-781-5046 -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: Friday, July 22, 2016 14:20 To: Blind sysadmins list Subject: [Blind-sysadmins] Accessibility in the work place Guys, I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins. Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states. Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't. While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment. The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
I guess it just shows how little effect Section 508 has had. George -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: 25 July 2016 16:54 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Accessibility in the work place Vick, Yes, I made the mistake of sharing a rough draft. I won't do that again. As for the hiring manager. The entire company at this point knows that their software doesn't work with any access technology. In my many years of experience, I've always found a way to make it work except for this time. What is sad is that the company I work for is actually upset they can't keep me on because of my experience. The problem here in my opinion is that the software companies that sale their software aren't bothering with writing their code to be accessible from the start which doesn't make any sense. It is truly poor coding. I am sorry that this didn't present well. I felt safe enough here to share. My apologies for wasting everyone's time. Billy -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of vic.pereira@ssc-spc.gc.ca Sent: Monday, July 25, 2016 9:35 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: Re: [Blind-sysadmins] Accessibility in the work place Greetings Although this is too late, I cannot stress how important peer editing is in many situations, this one especially. If we don't have the luxury of having someone look over some of our communications, what else can be done is to right the draft, leave it then return to it the next day. The note below isn't clear in what is expected. People don't have a lot of time to read through everything. It is important to put what is the question or solution first. After that provide some supporting comments. Whether we like it or not we are ambassadors for the community of people with varying levels of vision impairment. I wouldn't be surprised if the manager or team leader who is the target of this type of communications will end up with an attitudinal barrier when it comes to hiring or inviting the next person with a disability. They may not admit it of course, however they now have the thought in their mind that people with a disability cannot use their systems with the end result being that people will be screened out before having the opportunity to demonstrate their abilities. Vic Pereira Project Manager, Networks and End-Users Branch Shared Services Canada / Government of Canada vic.pereira@ssc-spc.gc.ca / Tel: 204-781-5046 Gestionnaire de projet, Direction des réseaux et des utilisateurs finaux Services partagés Canada / Gouvernement du Canada vic.pereira@ssc-spc.gc.ca / Tél: 204-781-5046 -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: Friday, July 22, 2016 14:20 To: Blind sysadmins list Subject: [Blind-sysadmins] Accessibility in the work place Guys, I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins. Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states. Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't. While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment. The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
George,meaning no disrespect, Sir, but section 508 only applies to the federal government, & this is a private concern. The truth is that there is really no applicable legislation that addresses software accessibility here. Some folks have argued that the Americans w/Disabilities Act intends that this be the case, w/varying degrees of success. Recently, a client of mine has written a book, regarding which you can find information on www.disabilityrightslawanalysis.com. His book is entitled "People with Disabilities and Employment Law", & it's a highly readable treatice on the subject. I recommend it for anyone who wants a good overview of the issues being faced by disabled folks in this arena. & No, I don't have any financial affiliation w/Mr. Mendelsohn except that he hosts his website w/me. On 7/25/16, George Bell <george@techno-vision.co.uk> wrote:
I guess it just shows how little effect Section 508 has had.
George
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: 25 July 2016 16:54 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Accessibility in the work place
Vick,
Yes, I made the mistake of sharing a rough draft. I won't do that again. As for the hiring manager. The entire company at this point knows that their software doesn't work with any access technology. In my many years of experience, I've always found a way to make it work except for this time. What is sad is that the company I work for is actually upset they can't keep me on because of my experience. The problem here in my opinion is that the software companies that sale their software aren't bothering with writing their code to be accessible from the start which doesn't make any sense. It is truly poor coding.
I am sorry that this didn't present well. I felt safe enough here to share. My apologies for wasting everyone's time.
Billy
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of vic.pereira@ssc-spc.gc.ca Sent: Monday, July 25, 2016 9:35 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: Re: [Blind-sysadmins] Accessibility in the work place
Greetings
Although this is too late, I cannot stress how important peer editing is in many situations, this one especially. If we don't have the luxury of having someone look over some of our communications, what else can be done is to right the draft, leave it then return to it the next day.
The note below isn't clear in what is expected. People don't have a lot of time to read through everything. It is important to put what is the question or solution first. After that provide some supporting comments.
Whether we like it or not we are ambassadors for the community of people with varying levels of vision impairment. I wouldn't be surprised if the manager or team leader who is the target of this type of communications will end up with an attitudinal barrier when it comes to hiring or inviting the next person with a disability. They may not admit it of course, however they now have the thought in their mind that people with a disability cannot use their systems with the end result being that people will be screened out before having the opportunity to demonstrate their abilities.
Vic Pereira
Project Manager, Networks and End-Users Branch Shared Services Canada / Government of Canada vic.pereira@ssc-spc.gc.ca / Tel: 204-781-5046
Gestionnaire de projet, Direction des réseaux et des utilisateurs finaux Services partagés Canada / Gouvernement du Canada vic.pereira@ssc-spc.gc.ca / Tél: 204-781-5046
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: Friday, July 22, 2016 14:20 To: Blind sysadmins list Subject: [Blind-sysadmins] Accessibility in the work place
Guys,
I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins.
Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states.
Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't.
While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment.
The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
-- Jackie McBride Website Hosting, Repair, & Development Author of the Upcoming Book "My Site's Been Hacked, Now what?: A Guide to Preventing and Fixing a Compromised Website" www.brighter-vision.com Where Visionaries & Technology Unite for Good
Hi Jackie, Here is the strange part. They claimed Section 508 Compliant, but obviously not. I considered legal action, but at this time, I think it might hurt my career. Sad we have to make such choices -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Jackie McBride Sent: Monday, July 25, 2016 12:43 PM To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> Subject: Re: [Blind-sysadmins] Accessibility in the work place George,meaning no disrespect, Sir, but section 508 only applies to the federal government, & this is a private concern. The truth is that there is really no applicable legislation that addresses software accessibility here. Some folks have argued that the Americans w/Disabilities Act intends that this be the case, w/varying degrees of success. Recently, a client of mine has written a book, regarding which you can find information on www.disabilityrightslawanalysis.com. His book is entitled "People with Disabilities and Employment Law", & it's a highly readable treatice on the subject. I recommend it for anyone who wants a good overview of the issues being faced by disabled folks in this arena. & No, I don't have any financial affiliation w/Mr. Mendelsohn except that he hosts his website w/me. On 7/25/16, George Bell <george@techno-vision.co.uk> wrote:
I guess it just shows how little effect Section 508 has had.
George
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: 25 July 2016 16:54 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Accessibility in the work place
Vick,
Yes, I made the mistake of sharing a rough draft. I won't do that again. As for the hiring manager. The entire company at this point knows that their software doesn't work with any access technology. In my many years of experience, I've always found a way to make it work except for this time. What is sad is that the company I work for is actually upset they can't keep me on because of my experience. The problem here in my opinion is that the software companies that sale their software aren't bothering with writing their code to be accessible from the start which doesn't make any sense. It is truly poor coding.
I am sorry that this didn't present well. I felt safe enough here to share. My apologies for wasting everyone's time.
Billy
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of vic.pereira@ssc-spc.gc.ca Sent: Monday, July 25, 2016 9:35 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: Re: [Blind-sysadmins] Accessibility in the work place
Greetings
Although this is too late, I cannot stress how important peer editing is in many situations, this one especially. If we don't have the luxury of having someone look over some of our communications, what else can be done is to right the draft, leave it then return to it the next day.
The note below isn't clear in what is expected. People don't have a lot of time to read through everything. It is important to put what is the question or solution first. After that provide some supporting comments.
Whether we like it or not we are ambassadors for the community of people with varying levels of vision impairment. I wouldn't be surprised if the manager or team leader who is the target of this type of communications will end up with an attitudinal barrier when it comes to hiring or inviting the next person with a disability. They may not admit it of course, however they now have the thought in their mind that people with a disability cannot use their systems with the end result being that people will be screened out before having the opportunity to demonstrate their abilities.
Vic Pereira
Project Manager, Networks and End-Users Branch Shared Services Canada / Government of Canada vic.pereira@ssc-spc.gc.ca / Tel: 204-781-5046
Gestionnaire de projet, Direction des réseaux et des utilisateurs finaux Services partagés Canada / Gouvernement du Canada vic.pereira@ssc-spc.gc.ca / Tél: 204-781-5046
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: Friday, July 22, 2016 14:20 To: Blind sysadmins list Subject: [Blind-sysadmins] Accessibility in the work place
Guys,
I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins.
Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states.
Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't.
While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment.
The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
-- Jackie McBride Website Hosting, Repair, & Development Author of the Upcoming Book "My Site's Been Hacked, Now what?: A Guide to Preventing and Fixing a Compromised Website" www.brighter-vision.com Where Visionaries & Technology Unite for Good _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Hi Jackie, Here is the strange part. They claimed Section 508 Compliant, but obviously not. I considered legal action, but at this time, I think it might hurt my career. Sad we have to make such choices -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Jackie McBride Sent: Monday, July 25, 2016 12:43 PM To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> Subject: Re: [Blind-sysadmins] Accessibility in the work place George,meaning no disrespect, Sir, but section 508 only applies to the federal government, & this is a private concern. The truth is that there is really no applicable legislation that addresses software accessibility here. Some folks have argued that the Americans w/Disabilities Act intends that this be the case, w/varying degrees of success. Recently, a client of mine has written a book, regarding which you can find information on www.disabilityrightslawanalysis.com. His book is entitled "People with Disabilities and Employment Law", & it's a highly readable treatice on the subject. I recommend it for anyone who wants a good overview of the issues being faced by disabled folks in this arena. & No, I don't have any financial affiliation w/Mr. Mendelsohn except that he hosts his website w/me. On 7/25/16, George Bell <george@techno-vision.co.uk> wrote:
I guess it just shows how little effect Section 508 has had.
George
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: 25 July 2016 16:54 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Accessibility in the work place
Vick,
Yes, I made the mistake of sharing a rough draft. I won't do that again. As for the hiring manager. The entire company at this point knows that their software doesn't work with any access technology. In my many years of experience, I've always found a way to make it work except for this time. What is sad is that the company I work for is actually upset they can't keep me on because of my experience. The problem here in my opinion is that the software companies that sale their software aren't bothering with writing their code to be accessible from the start which doesn't make any sense. It is truly poor coding.
I am sorry that this didn't present well. I felt safe enough here to share. My apologies for wasting everyone's time.
Billy
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of vic.pereira@ssc-spc.gc.ca Sent: Monday, July 25, 2016 9:35 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: Re: [Blind-sysadmins] Accessibility in the work place
Greetings
Although this is too late, I cannot stress how important peer editing is in many situations, this one especially. If we don't have the luxury of having someone look over some of our communications, what else can be done is to right the draft, leave it then return to it the next day.
The note below isn't clear in what is expected. People don't have a lot of time to read through everything. It is important to put what is the question or solution first. After that provide some supporting comments.
Whether we like it or not we are ambassadors for the community of people with varying levels of vision impairment. I wouldn't be surprised if the manager or team leader who is the target of this type of communications will end up with an attitudinal barrier when it comes to hiring or inviting the next person with a disability. They may not admit it of course, however they now have the thought in their mind that people with a disability cannot use their systems with the end result being that people will be screened out before having the opportunity to demonstrate their abilities.
Vic Pereira
Project Manager, Networks and End-Users Branch Shared Services Canada / Government of Canada vic.pereira@ssc-spc.gc.ca / Tel: 204-781-5046
Gestionnaire de projet, Direction des réseaux et des utilisateurs finaux Services partagés Canada / Gouvernement du Canada vic.pereira@ssc-spc.gc.ca / Tél: 204-781-5046
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: Friday, July 22, 2016 14:20 To: Blind sysadmins list Subject: [Blind-sysadmins] Accessibility in the work place
Guys,
I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins.
Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states.
Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't.
While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment.
The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
-- Jackie McBride Website Hosting, Repair, & Development Author of the Upcoming Book "My Site's Been Hacked, Now what?: A Guide to Preventing and Fixing a Compromised Website" www.brighter-vision.com Where Visionaries & Technology Unite for Good _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
All these laws have more loopholes than a button-down shirt. Financial hardship, no suitable alternative software, etc, & the list goes on ad nauseum, ad infinitum. I'm sorry that happened,Billy, though hardly surprised. I had to make a similar choice once w/a university that left an A-frame ladder unattended in front of their clinic. Let's just say my cane went under the ladder's braces, & my head didn't. I fractured my eye socket. It left me w/bouts of excruciating pain to the left side of my face, but I didn't sue for fear of diminishing my chances of getting a professorship. So I understand all too well where you're coming from, &, yeah, it is sad we have to make such choices. Good luck. I hope u find something that works for u. On 7/25/16, Billy Irwin <billy.irwin@outlook.com> wrote:
Hi Jackie,
Here is the strange part. They claimed Section 508 Compliant, but obviously not. I considered legal action, but at this time, I think it might hurt my career. Sad we have to make such choices
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Jackie McBride Sent: Monday, July 25, 2016 12:43 PM To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> Subject: Re: [Blind-sysadmins] Accessibility in the work place
George,meaning no disrespect, Sir, but section 508 only applies to the federal government, & this is a private concern. The truth is that there is really no applicable legislation that addresses software accessibility here. Some folks have argued that the Americans w/Disabilities Act intends that this be the case, w/varying degrees of success. Recently, a client of mine has written a book, regarding which you can find information on www.disabilityrightslawanalysis.com. His book is entitled "People with Disabilities and Employment Law", & it's a highly readable treatice on the subject. I recommend it for anyone who wants a good overview of the issues being faced by disabled folks in this arena. & No, I don't have any financial affiliation w/Mr. Mendelsohn except that he hosts his website w/me.
On 7/25/16, George Bell <george@techno-vision.co.uk> wrote:
I guess it just shows how little effect Section 508 has had.
George
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: 25 July 2016 16:54 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Accessibility in the work place
Vick,
Yes, I made the mistake of sharing a rough draft. I won't do that again. As for the hiring manager. The entire company at this point knows that their software doesn't work with any access technology. In my many years of experience, I've always found a way to make it work except for this time. What is sad is that the company I work for is actually upset they can't keep me on because of my experience. The problem here in my opinion is that the software companies that sale their software aren't bothering with writing their code to be accessible from the start which doesn't make any sense. It is truly poor coding.
I am sorry that this didn't present well. I felt safe enough here to share. My apologies for wasting everyone's time.
Billy
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of vic.pereira@ssc-spc.gc.ca Sent: Monday, July 25, 2016 9:35 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: Re: [Blind-sysadmins] Accessibility in the work place
Greetings
Although this is too late, I cannot stress how important peer editing is in many situations, this one especially. If we don't have the luxury of having someone look over some of our communications, what else can be done is to right the draft, leave it then return to it the next day.
The note below isn't clear in what is expected. People don't have a lot of time to read through everything. It is important to put what is the question or solution first. After that provide some supporting comments.
Whether we like it or not we are ambassadors for the community of people with varying levels of vision impairment. I wouldn't be surprised if the manager or team leader who is the target of this type of communications will end up with an attitudinal barrier when it comes to hiring or inviting the next person with a disability. They may not admit it of course, however they now have the thought in their mind that people with a disability cannot use their systems with the end result being that people will be screened out before having the opportunity to demonstrate their abilities.
Vic Pereira
Project Manager, Networks and End-Users Branch Shared Services Canada / Government of Canada vic.pereira@ssc-spc.gc.ca / Tel: 204-781-5046
Gestionnaire de projet, Direction des réseaux et des utilisateurs finaux Services partagés Canada / Gouvernement du Canada vic.pereira@ssc-spc.gc.ca / Tél: 204-781-5046
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: Friday, July 22, 2016 14:20 To: Blind sysadmins list Subject: [Blind-sysadmins] Accessibility in the work place
Guys,
I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins.
Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states.
Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't.
While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment.
The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
-- Jackie McBride Website Hosting, Repair, & Development Author of the Upcoming Book "My Site's Been Hacked, Now what?: A Guide to Preventing and Fixing a Compromised Website" www.brighter-vision.com Where Visionaries & Technology Unite for Good
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
-- Jackie McBride Website Hosting, Repair, & Development Author of the Upcoming Book "My Site's Been Hacked, Now what?: A Guide to Preventing and Fixing a Compromised Website" www.brighter-vision.com Where Visionaries & Technology Unite for Good
All these laws have more loopholes than a button-down shirt. Financial hardship, no suitable alternative software, etc, & the list goes on ad nauseum, ad infinitum. I'm sorry that happened,Billy, though hardly surprised. I had to make a similar choice once w/a university that left an A-frame ladder unattended in front of their clinic. Let's just say my cane went under the ladder's braces, & my head didn't. I fractured my eye socket. It left me w/bouts of excruciating pain to the left side of my face, but I didn't sue for fear of diminishing my chances of getting a professorship. So I understand all too well where you're coming from, &, yeah, it is sad we have to make such choices. Good luck. I hope u find something that works for u. On 7/25/16, Billy Irwin <billy.irwin@outlook.com> wrote:
Hi Jackie,
Here is the strange part. They claimed Section 508 Compliant, but obviously not. I considered legal action, but at this time, I think it might hurt my career. Sad we have to make such choices
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Jackie McBride Sent: Monday, July 25, 2016 12:43 PM To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> Subject: Re: [Blind-sysadmins] Accessibility in the work place
George,meaning no disrespect, Sir, but section 508 only applies to the federal government, & this is a private concern. The truth is that there is really no applicable legislation that addresses software accessibility here. Some folks have argued that the Americans w/Disabilities Act intends that this be the case, w/varying degrees of success. Recently, a client of mine has written a book, regarding which you can find information on www.disabilityrightslawanalysis.com. His book is entitled "People with Disabilities and Employment Law", & it's a highly readable treatice on the subject. I recommend it for anyone who wants a good overview of the issues being faced by disabled folks in this arena. & No, I don't have any financial affiliation w/Mr. Mendelsohn except that he hosts his website w/me.
On 7/25/16, George Bell <george@techno-vision.co.uk> wrote:
I guess it just shows how little effect Section 508 has had.
George
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: 25 July 2016 16:54 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Accessibility in the work place
Vick,
Yes, I made the mistake of sharing a rough draft. I won't do that again. As for the hiring manager. The entire company at this point knows that their software doesn't work with any access technology. In my many years of experience, I've always found a way to make it work except for this time. What is sad is that the company I work for is actually upset they can't keep me on because of my experience. The problem here in my opinion is that the software companies that sale their software aren't bothering with writing their code to be accessible from the start which doesn't make any sense. It is truly poor coding.
I am sorry that this didn't present well. I felt safe enough here to share. My apologies for wasting everyone's time.
Billy
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of vic.pereira@ssc-spc.gc.ca Sent: Monday, July 25, 2016 9:35 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: Re: [Blind-sysadmins] Accessibility in the work place
Greetings
Although this is too late, I cannot stress how important peer editing is in many situations, this one especially. If we don't have the luxury of having someone look over some of our communications, what else can be done is to right the draft, leave it then return to it the next day.
The note below isn't clear in what is expected. People don't have a lot of time to read through everything. It is important to put what is the question or solution first. After that provide some supporting comments.
Whether we like it or not we are ambassadors for the community of people with varying levels of vision impairment. I wouldn't be surprised if the manager or team leader who is the target of this type of communications will end up with an attitudinal barrier when it comes to hiring or inviting the next person with a disability. They may not admit it of course, however they now have the thought in their mind that people with a disability cannot use their systems with the end result being that people will be screened out before having the opportunity to demonstrate their abilities.
Vic Pereira
Project Manager, Networks and End-Users Branch Shared Services Canada / Government of Canada vic.pereira@ssc-spc.gc.ca / Tel: 204-781-5046
Gestionnaire de projet, Direction des réseaux et des utilisateurs finaux Services partagés Canada / Gouvernement du Canada vic.pereira@ssc-spc.gc.ca / Tél: 204-781-5046
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: Friday, July 22, 2016 14:20 To: Blind sysadmins list Subject: [Blind-sysadmins] Accessibility in the work place
Guys,
I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins.
Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states.
Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't.
While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment.
The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
-- Jackie McBride Website Hosting, Repair, & Development Author of the Upcoming Book "My Site's Been Hacked, Now what?: A Guide to Preventing and Fixing a Compromised Website" www.brighter-vision.com Where Visionaries & Technology Unite for Good
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
-- Jackie McBride Website Hosting, Repair, & Development Author of the Upcoming Book "My Site's Been Hacked, Now what?: A Guide to Preventing and Fixing a Compromised Website" www.brighter-vision.com Where Visionaries & Technology Unite for Good
George,meaning no disrespect, Sir, but section 508 only applies to the federal government, & this is a private concern. The truth is that there is really no applicable legislation that addresses software accessibility here. Some folks have argued that the Americans w/Disabilities Act intends that this be the case, w/varying degrees of success. Recently, a client of mine has written a book, regarding which you can find information on www.disabilityrightslawanalysis.com. His book is entitled "People with Disabilities and Employment Law", & it's a highly readable treatice on the subject. I recommend it for anyone who wants a good overview of the issues being faced by disabled folks in this arena. & No, I don't have any financial affiliation w/Mr. Mendelsohn except that he hosts his website w/me. On 7/25/16, George Bell <george@techno-vision.co.uk> wrote:
I guess it just shows how little effect Section 508 has had.
George
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: 25 July 2016 16:54 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Accessibility in the work place
Vick,
Yes, I made the mistake of sharing a rough draft. I won't do that again. As for the hiring manager. The entire company at this point knows that their software doesn't work with any access technology. In my many years of experience, I've always found a way to make it work except for this time. What is sad is that the company I work for is actually upset they can't keep me on because of my experience. The problem here in my opinion is that the software companies that sale their software aren't bothering with writing their code to be accessible from the start which doesn't make any sense. It is truly poor coding.
I am sorry that this didn't present well. I felt safe enough here to share. My apologies for wasting everyone's time.
Billy
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of vic.pereira@ssc-spc.gc.ca Sent: Monday, July 25, 2016 9:35 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: Re: [Blind-sysadmins] Accessibility in the work place
Greetings
Although this is too late, I cannot stress how important peer editing is in many situations, this one especially. If we don't have the luxury of having someone look over some of our communications, what else can be done is to right the draft, leave it then return to it the next day.
The note below isn't clear in what is expected. People don't have a lot of time to read through everything. It is important to put what is the question or solution first. After that provide some supporting comments.
Whether we like it or not we are ambassadors for the community of people with varying levels of vision impairment. I wouldn't be surprised if the manager or team leader who is the target of this type of communications will end up with an attitudinal barrier when it comes to hiring or inviting the next person with a disability. They may not admit it of course, however they now have the thought in their mind that people with a disability cannot use their systems with the end result being that people will be screened out before having the opportunity to demonstrate their abilities.
Vic Pereira
Project Manager, Networks and End-Users Branch Shared Services Canada / Government of Canada vic.pereira@ssc-spc.gc.ca / Tel: 204-781-5046
Gestionnaire de projet, Direction des réseaux et des utilisateurs finaux Services partagés Canada / Gouvernement du Canada vic.pereira@ssc-spc.gc.ca / Tél: 204-781-5046
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: Friday, July 22, 2016 14:20 To: Blind sysadmins list Subject: [Blind-sysadmins] Accessibility in the work place
Guys,
I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins.
Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states.
Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't.
While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment.
The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
-- Jackie McBride Website Hosting, Repair, & Development Author of the Upcoming Book "My Site's Been Hacked, Now what?: A Guide to Preventing and Fixing a Compromised Website" www.brighter-vision.com Where Visionaries & Technology Unite for Good
Vick, Yes, I made the mistake of sharing a rough draft. I won't do that again. As for the hiring manager. The entire company at this point knows that their software doesn't work with any access technology. In my many years of experience, I've always found a way to make it work except for this time. What is sad is that the company I work for is actually upset they can't keep me on because of my experience. The problem here in my opinion is that the software companies that sale their software aren't bothering with writing their code to be accessible from the start which doesn't make any sense. It is truly poor coding. I am sorry that this didn't present well. I felt safe enough here to share. My apologies for wasting everyone's time. Billy -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of vic.pereira@ssc-spc.gc.ca Sent: Monday, July 25, 2016 9:35 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: Re: [Blind-sysadmins] Accessibility in the work place Greetings Although this is too late, I cannot stress how important peer editing is in many situations, this one especially. If we don't have the luxury of having someone look over some of our communications, what else can be done is to right the draft, leave it then return to it the next day. The note below isn't clear in what is expected. People don't have a lot of time to read through everything. It is important to put what is the question or solution first. After that provide some supporting comments. Whether we like it or not we are ambassadors for the community of people with varying levels of vision impairment. I wouldn't be surprised if the manager or team leader who is the target of this type of communications will end up with an attitudinal barrier when it comes to hiring or inviting the next person with a disability. They may not admit it of course, however they now have the thought in their mind that people with a disability cannot use their systems with the end result being that people will be screened out before having the opportunity to demonstrate their abilities. Vic Pereira Project Manager, Networks and End-Users Branch Shared Services Canada / Government of Canada vic.pereira@ssc-spc.gc.ca / Tel: 204-781-5046 Gestionnaire de projet, Direction des réseaux et des utilisateurs finaux Services partagés Canada / Gouvernement du Canada vic.pereira@ssc-spc.gc.ca / Tél: 204-781-5046 -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: Friday, July 22, 2016 14:20 To: Blind sysadmins list Subject: [Blind-sysadmins] Accessibility in the work place Guys, I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins. Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states. Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't. While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment. The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
participants (6)
-
Andrew Hodgson -
Ben Mustill-Rose -
Billy Irwin -
George Bell -
Jackie McBride -
vic.pereira＠ssc-spc.gc.ca