Service now - is it as usable as it could be with a screen reader
Hi, I have just started using Service Now as part of my new job. i am mainly raising change control items, and adding to tickets. I am finding it a slog to use with JFW and Chrome/Firefox. It is very unclear when fields are read only, there seems to be non-standard combo boxes on the fields, and I am often shunted around on the page for no reason. Is anyone else having similar experiences? i don't know to what extent the system is customisable by the company, even though it is hosted by Service Now. Thanks. Andrew.
I use it every day at work. It's one of the worst experiences I've ever had. I even had a bunch of custom scripts put in, but even that didn't do any good. I know exactly what you mean. I'll tell you more when I'm not dictating on my phone. Get Outlook for Android<https://aka.ms/ghei36> ________________________________ From: Blind-sysadmins <blind-sysadmins-bounces@lists.hodgsonfamily.org> on behalf of Andrew Hodgson <andrew@hodgson.io> Sent: Friday, June 1, 2018 6:19:16 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: [Blind-sysadmins] Service now - is it as usable as it could be with a screen reader Hi, I have just started using Service Now as part of my new job. i am mainly raising change control items, and adding to tickets. I am finding it a slog to use with JFW and Chrome/Firefox. It is very unclear when fields are read only, there seems to be non-standard combo boxes on the fields, and I am often shunted around on the page for no reason. Is anyone else having similar experiences? i don't know to what extent the system is customisable by the company, even though it is hosted by Service Now. Thanks. Andrew. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
I use it every day at work. It's one of the worst experiences I've ever had. I even had a bunch of custom scripts put in, but even that didn't do any good. I know exactly what you mean. I'll tell you more when I'm not dictating on my phone. Get Outlook for Android<https://aka.ms/ghei36> ________________________________ From: Blind-sysadmins <blind-sysadmins-bounces@lists.hodgsonfamily.org> on behalf of Andrew Hodgson <andrew@hodgson.io> Sent: Friday, June 1, 2018 6:19:16 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: [Blind-sysadmins] Service now - is it as usable as it could be with a screen reader Hi, I have just started using Service Now as part of my new job. i am mainly raising change control items, and adding to tickets. I am finding it a slog to use with JFW and Chrome/Firefox. It is very unclear when fields are read only, there seems to be non-standard combo boxes on the fields, and I am often shunted around on the page for no reason. Is anyone else having similar experiences? i don't know to what extent the system is customisable by the company, even though it is hosted by Service Now. Thanks. Andrew. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Which version? I'm slogging my way through it as well. We are running Jakarta which is suppose to be a bit more accessible with screenreaders than other versions German -----Original Message----- From: Blind-sysadmins <blind-sysadmins-bounces@lists.hodgsonfamily.org> On Behalf Of Katherine M. Moss via Blind-sysadmins Sent: Friday, June 1, 2018 3:31 AM To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> Cc: Katherine M. Moss <KMoss@WinterHillSolutions.com> Subject: Re: [Blind-sysadmins] Service now - is it as usable as it could be with a screen reader I use it every day at work. It's one of the worst experiences I've ever had. I even had a bunch of custom scripts put in, but even that didn't do any good. I know exactly what you mean. I'll tell you more when I'm not dictating on my phone. Get Outlook for Android<https://aka.ms/ghei36> ________________________________ From: Blind-sysadmins <blind-sysadmins-bounces@lists.hodgsonfamily.org> on behalf of Andrew Hodgson <andrew@hodgson.io> Sent: Friday, June 1, 2018 6:19:16 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: [Blind-sysadmins] Service now - is it as usable as it could be with a screen reader Hi, I have just started using Service Now as part of my new job. i am mainly raising change control items, and adding to tickets. I am finding it a slog to use with JFW and Chrome/Firefox. It is very unclear when fields are read only, there seems to be non-standard combo boxes on the fields, and I am often shunted around on the page for no reason. Is anyone else having similar experiences? i don't know to what extent the system is customisable by the company, even though it is hosted by Service Now. Thanks. Andrew. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Hi, Do you know how to find the version you are running with from a standard user account? Thanks. Andrew. ________________________________________ From: Fermin, German [GERMAN.FERMIN@PURCHASE.EDU] Sent: 02 June 2018 00:16 To: Blind sysadmins list Subject: [Blind-sysadmins] Re: Service now - is it as usable as it could be with a screen reader Which version? I'm slogging my way through it as well. We are running Jakarta which is suppose to be a bit more accessible with screenreaders than other versions German -----Original Message----- From: Blind-sysadmins <blind-sysadmins-bounces@lists.hodgsonfamily.org> On Behalf Of Katherine M. Moss via Blind-sysadmins Sent: Friday, June 1, 2018 3:31 AM To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> Cc: Katherine M. Moss <KMoss@WinterHillSolutions.com> Subject: Re: [Blind-sysadmins] Service now - is it as usable as it could be with a screen reader I use it every day at work. It's one of the worst experiences I've ever had. I even had a bunch of custom scripts put in, but even that didn't do any good. I know exactly what you mean. I'll tell you more when I'm not dictating on my phone. Get Outlook for Android<https://aka.ms/ghei36> ________________________________ From: Blind-sysadmins <blind-sysadmins-bounces@lists.hodgsonfamily.org> on behalf of Andrew Hodgson <andrew@hodgson.io> Sent: Friday, June 1, 2018 6:19:16 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: [Blind-sysadmins] Service now - is it as usable as it could be with a screen reader Hi, I have just started using Service Now as part of my new job. i am mainly raising change control items, and adding to tickets. I am finding it a slog to use with JFW and Chrome/Firefox. It is very unclear when fields are read only, there seems to be non-standard combo boxes on the fields, and I am often shunted around on the page for no reason. Is anyone else having similar experiences? i don't know to what extent the system is customisable by the company, even though it is hosted by Service Now. Thanks. Andrew. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list -- blind-sysadmins@lists.hodgsonfamily.org To unsubscribe send an email to blind-sysadmins-leave@lists.hodgsonfamily.org
Only way I know is to go into the help and poke around. I actually don't remember if someone just told me at my office or I found it in my stumbling/poking around. Other suggestion that I got and I will be doing this as well is that it is very important for customers to submit incident records via their HI support system. Your on site system administration team will know how to do this. Be as specific in your report as possible, describing which application you're using (e.g., service catalog) and what isn't working. On the backend, they will tag the incident as an accessibility problem that a customer reported, which helps them prioritize. I got that from another University who just attended their ServiceNow comference. German -----Original Message----- From: Andrew Hodgson <andrew@hodgson.io> Sent: Tuesday, June 5, 2018 2:10 AM To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> Subject: [Blind-sysadmins] Re: Service now - is it as usable as it could be with a screen reader Hi, Do you know how to find the version you are running with from a standard user account? Thanks. Andrew. ________________________________________ From: Fermin, German [GERMAN.FERMIN@PURCHASE.EDU] Sent: 02 June 2018 00:16 To: Blind sysadmins list Subject: [Blind-sysadmins] Re: Service now - is it as usable as it could be with a screen reader Which version? I'm slogging my way through it as well. We are running Jakarta which is suppose to be a bit more accessible with screenreaders than other versions German -----Original Message----- From: Blind-sysadmins <blind-sysadmins-bounces@lists.hodgsonfamily.org> On Behalf Of Katherine M. Moss via Blind-sysadmins Sent: Friday, June 1, 2018 3:31 AM To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> Cc: Katherine M. Moss <KMoss@WinterHillSolutions.com> Subject: Re: [Blind-sysadmins] Service now - is it as usable as it could be with a screen reader I use it every day at work. It's one of the worst experiences I've ever had. I even had a bunch of custom scripts put in, but even that didn't do any good. I know exactly what you mean. I'll tell you more when I'm not dictating on my phone. Get Outlook for Android<https://aka.ms/ghei36> ________________________________ From: Blind-sysadmins <blind-sysadmins-bounces@lists.hodgsonfamily.org> on behalf of Andrew Hodgson <andrew@hodgson.io> Sent: Friday, June 1, 2018 6:19:16 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: [Blind-sysadmins] Service now - is it as usable as it could be with a screen reader Hi, I have just started using Service Now as part of my new job. i am mainly raising change control items, and adding to tickets. I am finding it a slog to use with JFW and Chrome/Firefox. It is very unclear when fields are read only, there seems to be non-standard combo boxes on the fields, and I am often shunted around on the page for no reason. Is anyone else having similar experiences? i don't know to what extent the system is customisable by the company, even though it is hosted by Service Now. Thanks. Andrew. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list -- blind-sysadmins@lists.hodgsonfamily.org To unsubscribe send an email to blind-sysadmins-leave@lists.hodgsonfamily.org _______________________________________________ Blind-sysadmins mailing list -- blind-sysadmins@lists.hodgsonfamily.org To unsubscribe send an email to blind-sysadmins-leave@lists.hodgsonfamily.org
Andrew, if you haven't seen this yet https://docs.servicenow.com/bundle/jakarta-release-notes/page/administer/acc... Its suppose to detail all of the great accessibility work they've done. German -----Original Message----- From: Andrew Hodgson [mailto:andrew@hodgson.io] Sent: Tuesday, June 5, 2018 2:10 AM To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> Subject: [Blind-sysadmins] Re: Service now - is it as usable as it could be with a screen reader Hi, Do you know how to find the version you are running with from a standard user account? Thanks. Andrew. ________________________________________ From: Fermin, German [GERMAN.FERMIN@PURCHASE.EDU] Sent: 02 June 2018 00:16 To: Blind sysadmins list Subject: [Blind-sysadmins] Re: Service now - is it as usable as it could be with a screen reader Which version? I'm slogging my way through it as well. We are running Jakarta which is suppose to be a bit more accessible with screenreaders than other versions German -----Original Message----- From: Blind-sysadmins <blind-sysadmins-bounces@lists.hodgsonfamily.org> On Behalf Of Katherine M. Moss via Blind-sysadmins Sent: Friday, June 1, 2018 3:31 AM To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> Cc: Katherine M. Moss <KMoss@WinterHillSolutions.com> Subject: Re: [Blind-sysadmins] Service now - is it as usable as it could be with a screen reader I use it every day at work. It's one of the worst experiences I've ever had. I even had a bunch of custom scripts put in, but even that didn't do any good. I know exactly what you mean. I'll tell you more when I'm not dictating on my phone. Get Outlook for Android<https://aka.ms/ghei36> ________________________________ From: Blind-sysadmins <blind-sysadmins-bounces@lists.hodgsonfamily.org> on behalf of Andrew Hodgson <andrew@hodgson.io> Sent: Friday, June 1, 2018 6:19:16 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: [Blind-sysadmins] Service now - is it as usable as it could be with a screen reader Hi, I have just started using Service Now as part of my new job. i am mainly raising change control items, and adding to tickets. I am finding it a slog to use with JFW and Chrome/Firefox. It is very unclear when fields are read only, there seems to be non-standard combo boxes on the fields, and I am often shunted around on the page for no reason. Is anyone else having similar experiences? i don't know to what extent the system is customisable by the company, even though it is hosted by Service Now. Thanks. Andrew. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list -- blind-sysadmins@lists.hodgsonfamily.org To unsubscribe send an email to blind-sysadmins-leave@lists.hodgsonfamily.org _______________________________________________ Blind-sysadmins mailing list -- blind-sysadmins@lists.hodgsonfamily.org To unsubscribe send an email to blind-sysadmins-leave@lists.hodgsonfamily.org
Hi Andrew, We have Service Now or Snow as everyone calls it at work these days. It is quite a nasty interface when using JAWS. There are lots of extraneous and useless links named Void this and void that which I can't seem to get rid of though they don't do anything. I haven't followed it up but it may be there are some JAWS scripts developed for it as it is quite a common tool for incident/problem/change management these days. It would be great if Freedom Scientific concentrated on making widely used applications in the workplace like Snow easier to use with JAWS rather than adding lots of what I feel are unnecessary bells and whistles like research IT and the like. Regards, Phil. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: 01 June 2018 11:19 To: blind-sysadmins@lists.hodgsonfamily.org Subject: [Blind-sysadmins] Service now - is it as usable as it could be with a screen reader Hi, I have just started using Service Now as part of my new job. i am mainly raising change control items, and adding to tickets. I am finding it a slog to use with JFW and Chrome/Firefox. It is very unclear when fields are read only, there seems to be non-standard combo boxes on the fields, and I am often shunted around on the page for no reason. Is anyone else having similar experiences? i don't know to what extent the system is customisable by the company, even though it is hosted by Service Now. Thanks. Andrew. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
participants (4)
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Andrew Hodgson -
Fermin, German -
Katherine M. Moss -
Phil Rigby