Hi, Emails coming in from the public is a perfect example of where a ticketing system would be useful. A second profile would work but would anoy the hell out of the users. I suppose it depends on how often the issues occur and whether you end up with many conflicts. Andrew. ________________________________________ From: Blind-sysadmins [blind-sysadmins-bounces@lists.hodgsonfamily.org] on behalf of mike [mmstopka28@gmail.com] Sent: 16 November 2015 19:20 To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] exchange 2010 and cashing Hi Andrew, They have e-mails coming in from the public which wouldn't work as they are doing licenses for different things. I wonder though if they could use two different mail profiles to make this work. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, November 16, 2015 2:08 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] exchange 2010 and cashing Hi, That's kind of the point of cached Exchange mode really, and is expected behaviour. I had it a lot at my last place. If there is a shared mailbox, see if you could change it to an email ticketing system which may work better. Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mike and Jenna Sent: 16 November 2015 19:00 To: 'Blind sysadmins list' Subject: [Blind-sysadmins] exchange 2010 and cashing Hi, I have a few users who all connect to one mailbox running exchange2010 when they use cashing mode they are not always getting e-mails and they can't see what others are adding to the sub folders. If they turn it off they can see everything. The pro to them using cashing mode is that they have better performance on their main e-mail accounts. Is there a way to get everything to show up when cashing mode is on? _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

Hi, I am looking into a few ticketing systems. Do you have any suggestions of ones to check out. I have more experience with stuff like OSticket and stuff like WHMCS -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Tuesday, November 17, 2015 3:55 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] exchange 2010 and cashing Hi, Emails coming in from the public is a perfect example of where a ticketing system would be useful. A second profile would work but would anoy the hell out of the users. I suppose it depends on how often the issues occur and whether you end up with many conflicts. Andrew. ________________________________________ From: Blind-sysadmins [blind-sysadmins-bounces@lists.hodgsonfamily.org] on behalf of mike [mmstopka28@gmail.com] Sent: 16 November 2015 19:20 To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] exchange 2010 and cashing Hi Andrew, They have e-mails coming in from the public which wouldn't work as they are doing licenses for different things. I wonder though if they could use two different mail profiles to make this work. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, November 16, 2015 2:08 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] exchange 2010 and cashing Hi, That's kind of the point of cached Exchange mode really, and is expected behaviour. I had it a lot at my last place. If there is a shared mailbox, see if you could change it to an email ticketing system which may work better. Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mike and Jenna Sent: 16 November 2015 19:00 To: 'Blind sysadmins list' Subject: [Blind-sysadmins] exchange 2010 and cashing Hi, I have a few users who all connect to one mailbox running exchange2010 when they use cashing mode they are not always getting e-mails and they can't see what others are adding to the sub folders. If they turn it off they can see everything. The pro to them using cashing mode is that they have better performance on their main e-mail accounts. Is there a way to get everything to show up when cashing mode is on? _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

Hi, I will take a look at this right now. It will give me something to present next week. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Kelly Prescott Sent: Tuesday, November 17, 2015 7:26 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] exchange 2010 and cashing This is a Linux product but RT from best practical software is open source and highly customizable. http://bestpractical.com I have used successfully ti integrate ticketing across multiple database infrastructures, OS environments, and user requirements. The learning curve is a bit steep for the admin, but the rewards are certainly worth it. kp On Tue, 17 Nov 2015, mike wrote:

Hi,

I am looking into a few ticketing systems. Do you have any suggestions of ones to check out. I have more experience with stuff like OSticket and stuff like WHMCS

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Tuesday, November 17, 2015 3:55 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] exchange 2010 and cashing

Hi,

Emails coming in from the public is a perfect example of where a ticketing system would be useful. A second profile would work but would anoy the hell out of the users. I suppose it depends on how often the issues occur and whether you end up with many conflicts.

Andrew. ________________________________________ From: Blind-sysadmins [blind-sysadmins-bounces@lists.hodgsonfamily.org] on behalf of mike [mmstopka28@gmail.com] Sent: 16 November 2015 19:20 To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] exchange 2010 and cashing

Hi Andrew,

They have e-mails coming in from the public which wouldn't work as they are doing licenses for different things. I wonder though if they could use two different mail profiles to make this work.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, November 16, 2015 2:08 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] exchange 2010 and cashing

Hi,

That's kind of the point of cached Exchange mode really, and is expected behaviour. I had it a lot at my last place. If there is a shared mailbox, see if you could change it to an email ticketing system which may work better.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mike and Jenna Sent: 16 November 2015 19:00 To: 'Blind sysadmins list' Subject: [Blind-sysadmins] exchange 2010 and cashing

Hi,

I have a few users who all connect to one mailbox running exchange2010 when they use cashing mode they are not always getting e-mails and they can't see what others are adding to the sub folders. If they turn it off they can see everything. The pro to them using cashing mode is that they have better performance on their main e-mail accounts. Is there a way to get everything to show up when cashing mode is on?

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

RT is fully customizable and the level of option is set by the admin so I suspect that it simply was not set up well because you can have as many were a few options as you desire Like I said it does take a lot of admin work but the end product is well worth it Sent from my iPhone

On Nov 17, 2015, at 6:51 AM, Andrew Hodgson wrote:

Hi,

Someone has mentioned RT already and while it is a fab product it really takes a lot of configuring and I find that users don't like it if they aren't technical as it gives them too many options.

I have had experience with implementing Cerberus before, which is more of a customer centric call handling system , and Site Helpdesk . These are not free but quite cheap solutions. SiteHelpdesk is a Windows solution as it uses Classic ASP.

Andrew.

________________________________________ From: Blind-sysadmins [blind-sysadmins-bounces@lists.hodgsonfamily.org] on behalf of mike [mmstopka28@gmail.com] Sent: 17 November 2015 12:17 To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] exchange 2010 and cashing

Hi,

I am looking into a few ticketing systems. Do you have any suggestions of ones to check out. I have more experience with stuff like OSticket and stuff like WHMCS

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Tuesday, November 17, 2015 3:55 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] exchange 2010 and cashing

Hi,

Emails coming in from the public is a perfect example of where a ticketing system would be useful. A second profile would work but would anoy the hell out of the users. I suppose it depends on how often the issues occur and whether you end up with many conflicts.

Andrew. ________________________________________ From: Blind-sysadmins [blind-sysadmins-bounces@lists.hodgsonfamily.org] on behalf of mike [mmstopka28@gmail.com] Sent: 16 November 2015 19:20 To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] exchange 2010 and cashing

Hi Andrew,

They have e-mails coming in from the public which wouldn't work as they are doing licenses for different things. I wonder though if they could use two different mail profiles to make this work.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, November 16, 2015 2:08 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] exchange 2010 and cashing

Hi,

That's kind of the point of cached Exchange mode really, and is expected behaviour. I had it a lot at my last place. If there is a shared mailbox, see if you could change it to an email ticketing system which may work better.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mike and Jenna Sent: 16 November 2015 19:00 To: 'Blind sysadmins list' Subject: [Blind-sysadmins] exchange 2010 and cashing

Hi,

I have a few users who all connect to one mailbox running exchange2010 when they use cashing mode they are not always getting e-mails and they can't see what others are adding to the sub folders. If they turn it off they can see everything. The pro to them using cashing mode is that they have better performance on their main e-mail accounts. Is there a way to get everything to show up when cashing mode is on?

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

I have no idea why a Windows product would still be using Classic ASP. Seriously? Et out of the 90's and into the .net era! Just had to say that ... LOL -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of mike Sent: Tuesday, November 17, 2015 9:52 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] exchange 2010 and cashing Hi, I will take a look at these. I have a few test beds to play with them. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Tuesday, November 17, 2015 7:52 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] exchange 2010 and cashing Hi, Someone has mentioned RT already and while it is a fab product it really takes a lot of configuring and I find that users don't like it if they aren't technical as it gives them too many options. I have had experience with implementing Cerberus before, which is more of a customer centric call handling system , and Site Helpdesk . These are not free but quite cheap solutions. SiteHelpdesk is a Windows solution as it uses Classic ASP. Andrew. ________________________________________ From: Blind-sysadmins [blind-sysadmins-bounces@lists.hodgsonfamily.org] on behalf of mike [mmstopka28@gmail.com] Sent: 17 November 2015 12:17 To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] exchange 2010 and cashing Hi, I am looking into a few ticketing systems. Do you have any suggestions of ones to check out. I have more experience with stuff like OSticket and stuff like WHMCS -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Tuesday, November 17, 2015 3:55 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] exchange 2010 and cashing Hi, Emails coming in from the public is a perfect example of where a ticketing system would be useful. A second profile would work but would anoy the hell out of the users. I suppose it depends on how often the issues occur and whether you end up with many conflicts. Andrew. ________________________________________ From: Blind-sysadmins [blind-sysadmins-bounces@lists.hodgsonfamily.org] on behalf of mike [mmstopka28@gmail.com] Sent: 16 November 2015 19:20 To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] exchange 2010 and cashing Hi Andrew, They have e-mails coming in from the public which wouldn't work as they are doing licenses for different things. I wonder though if they could use two different mail profiles to make this work. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, November 16, 2015 2:08 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] exchange 2010 and cashing Hi, That's kind of the point of cached Exchange mode really, and is expected behaviour. I had it a lot at my last place. If there is a shared mailbox, see if you could change it to an email ticketing system which may work better. Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mike and Jenna Sent: 16 November 2015 19:00 To: 'Blind sysadmins list' Subject: [Blind-sysadmins] exchange 2010 and cashing Hi, I have a few users who all connect to one mailbox running exchange2010 when they use cashing mode they are not always getting e-mails and they can't see what others are adding to the sub folders. If they turn it off they can see everything. The pro to them using cashing mode is that they have better performance on their main e-mail accounts. Is there a way to get everything to show up when cashing mode is on? _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

Hi, Someone has mentioned RT already and while it is a fab product it really takes a lot of configuring and I find that users don't like it if they aren't technical as it gives them too many options. I have had experience with implementing Cerberus before, which is more of a customer centric call handling system , and Site Helpdesk . These are not free but quite cheap solutions. SiteHelpdesk is a Windows solution as it uses Classic ASP. Andrew. ________________________________________ From: Blind-sysadmins [blind-sysadmins-bounces@lists.hodgsonfamily.org] on behalf of mike [mmstopka28@gmail.com] Sent: 17 November 2015 12:17 To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] exchange 2010 and cashing Hi, I am looking into a few ticketing systems. Do you have any suggestions of ones to check out. I have more experience with stuff like OSticket and stuff like WHMCS -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Tuesday, November 17, 2015 3:55 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] exchange 2010 and cashing Hi, Emails coming in from the public is a perfect example of where a ticketing system would be useful. A second profile would work but would anoy the hell out of the users. I suppose it depends on how often the issues occur and whether you end up with many conflicts. Andrew. ________________________________________ From: Blind-sysadmins [blind-sysadmins-bounces@lists.hodgsonfamily.org] on behalf of mike [mmstopka28@gmail.com] Sent: 16 November 2015 19:20 To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] exchange 2010 and cashing Hi Andrew, They have e-mails coming in from the public which wouldn't work as they are doing licenses for different things. I wonder though if they could use two different mail profiles to make this work. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, November 16, 2015 2:08 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] exchange 2010 and cashing Hi, That's kind of the point of cached Exchange mode really, and is expected behaviour. I had it a lot at my last place. If there is a shared mailbox, see if you could change it to an email ticketing system which may work better. Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mike and Jenna Sent: 16 November 2015 19:00 To: 'Blind sysadmins list' Subject: [Blind-sysadmins] exchange 2010 and cashing Hi, I have a few users who all connect to one mailbox running exchange2010 when they use cashing mode they are not always getting e-mails and they can't see what others are adding to the sub folders. If they turn it off they can see everything. The pro to them using cashing mode is that they have better performance on their main e-mail accounts. Is there a way to get everything to show up when cashing mode is on? _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins