JAWS and windows 10

Zameer Mahomed

8 Jul 2023 8 Jul '23

10:54 p.m.

Hi List, For those using jaws and windows 10, Do you perhaps have some advice for me please, with the following issues I experience below? I find that JAWS is not reading search results in the start menu, I don't hear items in combo boxes, I'm not able to review text in edit boxes in apps like Whatsapp, and I can't use the Microsoft store reliably. It sounds like a video accessibility driver issue but I'm not too sure. Clean install of windows 10 up to date. Ensured that I'm using the correct and up to date display driver. Have done a reinstall of jaws, latest version. I've enabled the start menu, access out of process option. Use accessibility display driver for capture option is checked. This is also happening on my work machine using windows 10 but I could get by with it for now. The only reason why I am still sticking with windows 10 is because I find that there is less of a lag compared to windows 11, where all works just fine. My home machine does not support windows 11 officially, but if I install it anyway, all seems to work fine. Any help would be much appreciated, apologies for posting such an unrelated question to this type of list. Kind Regards

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Jackie McBride

8 Jul 8 Jul

11:13 p.m.

Zameer, Could you please try exiting Jaws, turn on Narrator, and see if it's exhibiting similar behavior? Please also include in your next reply the specific version of Windows 10 you're using (press windows key r then type winver when the run dialog appears and press enter. On 7/8/23, Zameer Mahomed wrote:

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-- Jackie McBride Author 36: Last Hours of a Life Be a hero. Fight Scams. Learn how at www.scam911.org Also check out brightstarsweb.com & mysitesbeenhacked.com

Zameer Mahomed

9 Jul 9 Jul

11:36 a.m.

Hi Jackie, Thanks for your reply. To answer your questions, These issues do not occur with narrator or NVDA. OS details: Microsoft Windows 10 Professional Version 22H2 (OS Build 19045.3155), System Type x64 Kind Regards -----Original Message----- From: Jackie McBride Sent: Sunday, July 9, 2023 1:14 AM To: Mailing list for blind system administrators Subject: [Blind-sysadmins] Re: JAWS and windows 10 Zameer, Could you please try exiting Jaws, turn on Narrator, and see if it's exhibiting similar behavior? Please also include in your next reply the specific version of Windows 10 you're using (press windows key r then type winver when the run dialog appears and press enter. On 7/8/23, Zameer Mahomed wrote:

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Jackie McBride

5:41 p.m.

Do you have more than 1 version of Jaws on your system? I've heard that can create conflicts at times. I'd also say that I really think this is a problem for Jaws support. If you do a clean uninstall of Jaws, make sure you remove all shared files and all user settings. 1 last thing you might try is to go to Ease of access center, choose display, tab to "show annimations in windows" & ensure the setting is turned off. On 7/9/23, Zameer Mahomed wrote:

...

-- Jackie McBride Author 36: Last Hours of a Life Be a hero. Fight Scams. Learn how at www.scam911.org Also check out brightstarsweb.com & mysitesbeenhacked.com

ashudrya＠gmail.com

6:19 p.m.

Hello, It is interesting that you are experiencing the same kind of behavior at your work system. It does sound like a video card issue maybe drivers. Possible chipset or sound card drivers. I experienced similar behavior with all of those listed above. Sound card or audio drivers, dying video card or video drivers, bad chipset drivers or not enough system resources. -----Original Message----- From: Jackie McBride Sent: Sunday, July 9, 2023 10:42 AM To: Mailing list for blind system administrators Subject: [Blind-sysadmins] Re: JAWS and windows 10 Do you have more than 1 version of Jaws on your system? I've heard that can create conflicts at times. I'd also say that I really think this is a problem for Jaws support. If you do a clean uninstall of Jaws, make sure you remove all shared files and all user settings. 1 last thing you might try is to go to Ease of access center, choose display, tab to "show annimations in windows" & ensure the setting is turned off. On 7/9/23, Zameer Mahomed wrote:

...

Zameer Mahomed

10 Jul 10 Jul

9:55 a.m.

Hi, Thanks for the reply. Yep, I somehow agree with you, perhaps specific to windows 10. I'm thinking it could be video, all the drivers are installed and up-to-date. Even though my system is not supported by Microsoft on Windows 11, if I install it, I don't experience these issues. Kind Regards -----Original Message----- From: ashudrya@gmail.com Sent: Sunday, July 9, 2023 8:19 PM To: 'Mailing list for blind system administrators' Subject: [Blind-sysadmins] Re: JAWS and windows 10 Hello, It is interesting that you are experiencing the same kind of behavior at your work system. It does sound like a video card issue maybe drivers. Possible chipset or sound card drivers. I experienced similar behavior with all of those listed above. Sound card or audio drivers, dying video card or video drivers, bad chipset drivers or not enough system resources. -----Original Message----- From: Jackie McBride Sent: Sunday, July 9, 2023 10:42 AM To: Mailing list for blind system administrators Subject: [Blind-sysadmins] Re: JAWS and windows 10 Do you have more than 1 version of Jaws on your system? I've heard that can create conflicts at times. I'd also say that I really think this is a problem for Jaws support. If you do a clean uninstall of Jaws, make sure you remove all shared files and all user settings. 1 last thing you might try is to go to Ease of access center, choose display, tab to "show annimations in windows" & ensure the setting is turned off. On 7/9/23, Zameer Mahomed wrote:

...

Glen Gordon

3:29 p.m.

Hi, Zameer, If you've not already done so recently, please reach out to Freedom Scientific support about this. I suspect that this is related to UAC having been disabled on your machines, either explicitly by you or by some other app on your behalf without you knowing it. There is a strange Windows bug that blocks JAWS from injecting components into the search screen and other UWP apps if UAC has been disabled. Most people run with UAC enabled, which means that the issue isn't all that common. Sadly, it's not always enough to simply use the UAC UI to rectify this. Support has the necessary registry entries to share with you. A small number of people have seen this issue, and sometimes we're not able to deduce just how the UAC settings got into this odd state. Thanks --Glen -----Original Message----- From: Zameer Mahomed Sent: Monday, July 10, 2023 4:55 AM To: 'Mailing list for blind system administrators' Subject: [Blind-sysadmins] Re: JAWS and windows 10 CAUTION: This email originated outside Vispero. Do not click links, open attachments or forward unless you recognize the sender. Hi, Thanks for the reply. Yep, I somehow agree with you, perhaps specific to windows 10. I'm thinking it could be video, all the drivers are installed and up-to-date. Even though my system is not supported by Microsoft on Windows 11, if I install it, I don't experience these issues. Kind Regards -----Original Message----- From: ashudrya@gmail.com Sent: Sunday, July 9, 2023 8:19 PM To: 'Mailing list for blind system administrators' Subject: [Blind-sysadmins] Re: JAWS and windows 10 Hello, It is interesting that you are experiencing the same kind of behavior at your work system. It does sound like a video card issue maybe drivers. Possible chipset or sound card drivers. I experienced similar behavior with all of those listed above. Sound card or audio drivers, dying video card or video drivers, bad chipset drivers or not enough system resources. -----Original Message----- From: Jackie McBride Sent: Sunday, July 9, 2023 10:42 AM To: Mailing list for blind system administrators Subject: [Blind-sysadmins] Re: JAWS and windows 10 Do you have more than 1 version of Jaws on your system? I've heard that can create conflicts at times. I'd also say that I really think this is a problem for Jaws support. If you do a clean uninstall of Jaws, make sure you remove all shared files and all user settings. 1 last thing you might try is to go to Ease of access center, choose display, tab to "show annimations in windows" & ensure the setting is turned off. On 7/9/23, Zameer Mahomed wrote:

...

-- Jackie McBride Author 36: Last Hours of a Life Be a hero. Fight Scams. Learn how at www.scam911.org Also check out brightstarsweb.com & mysitesbeenhacked.com _______________________________________________ Blind-sysadmins mailing list -- blind-sysadmins@lists.hodgsonfamily.org To unsubscribe send an email to blind-sysadmins-leave@lists.hodgsonfamily.org -- This email has been checked for viruses by AVG antivirus software. www.avg.com _______________________________________________ Blind-sysadmins mailing list -- blind-sysadmins@lists.hodgsonfamily.org To unsubscribe send an email to blind-sysadmins-leave@lists.hodgsonfamily.org _______________________________________________ Blind-sysadmins mailing list -- blind-sysadmins@lists.hodgsonfamily.org To unsubscribe send an email to blind-sysadmins-leave@lists.hodgsonfamily.org

Zameer Mahomed

4:27 p.m.

Hi Glen, Thanks much for your reply, appreciate it. Will reach out to support to try and get the reg files so that I can continue using Windows 10. I hope they help since I'm not in the US. Dealers here would take ages to reply. Much appreciated. Kind Regards -----Original Message----- From: Glen Gordon Sent: Monday, July 10, 2023 5:29 PM To: Mailing list for blind system administrators Subject: [Blind-sysadmins] Re: JAWS and windows 10 Hi, Zameer, If you've not already done so recently, please reach out to Freedom Scientific support about this. I suspect that this is related to UAC having been disabled on your machines, either explicitly by you or by some other app on your behalf without you knowing it. There is a strange Windows bug that blocks JAWS from injecting components into the search screen and other UWP apps if UAC has been disabled. Most people run with UAC enabled, which means that the issue isn't all that common. Sadly, it's not always enough to simply use the UAC UI to rectify this. Support has the necessary registry entries to share with you. A small number of people have seen this issue, and sometimes we're not able to deduce just how the UAC settings got into this odd state. Thanks --Glen -----Original Message----- From: Zameer Mahomed Sent: Monday, July 10, 2023 4:55 AM To: 'Mailing list for blind system administrators' Subject: [Blind-sysadmins] Re: JAWS and windows 10 CAUTION: This email originated outside Vispero. Do not click links, open attachments or forward unless you recognize the sender. Hi, Thanks for the reply. Yep, I somehow agree with you, perhaps specific to windows 10. I'm thinking it could be video, all the drivers are installed and up-to-date. Even though my system is not supported by Microsoft on Windows 11, if I install it, I don't experience these issues. Kind Regards -----Original Message----- From: ashudrya@gmail.com Sent: Sunday, July 9, 2023 8:19 PM To: 'Mailing list for blind system administrators' Subject: [Blind-sysadmins] Re: JAWS and windows 10 Hello, It is interesting that you are experiencing the same kind of behavior at your work system. It does sound like a video card issue maybe drivers. Possible chipset or sound card drivers. I experienced similar behavior with all of those listed above. Sound card or audio drivers, dying video card or video drivers, bad chipset drivers or not enough system resources. -----Original Message----- From: Jackie McBride Sent: Sunday, July 9, 2023 10:42 AM To: Mailing list for blind system administrators Subject: [Blind-sysadmins] Re: JAWS and windows 10 Do you have more than 1 version of Jaws on your system? I've heard that can create conflicts at times. I'd also say that I really think this is a problem for Jaws support. If you do a clean uninstall of Jaws, make sure you remove all shared files and all user settings. 1 last thing you might try is to go to Ease of access center, choose display, tab to "show annimations in windows" & ensure the setting is turned off. On 7/9/23, Zameer Mahomed wrote:

...

Ibraam Wahib

14 Jul 14 Jul

12:13 a.m.

hello dears i've the semelar problem latest jaws, and latest windows 10 version. also noticed, when i'm writing document or email, jaws not reading letters when press backspace to remove characters. unable to access ribbon in outlook / word ... however it was working very good. what shall i do to chick vidio accessibility driver / update or repair it? thanks On 7/10/23, Zameer Mahomed wrote:

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Zameer

2:19 p.m.

Hi, As Glen suggested give support a go and they will share the registry entries with you, Your case sounds slightly different, but the registry entries helped me. Thanks Glen and support. How I miss the days when I heard the following while installing jaws: Please relax while doctor jaws diagnoses your system. Happy Friday from where I am. Kind Regards -----Original Message----- From: Ibraam Wahib Sent: Friday, July 14, 2023 2:13 AM To: Mailing list for blind system administrators Subject: [Blind-sysadmins] Re: JAWS and windows 10 hello dears i've the semelar problem latest jaws, and latest windows 10 version. also noticed, when i'm writing document or email, jaws not reading letters when press backspace to remove characters. unable to access ribbon in outlook / word ... however it was working very good. what shall i do to chick vidio accessibility driver / update or repair it? thanks On 7/10/23, Zameer Mahomed wrote:

...

_______________________________________________ Blind-sysadmins mailing list -- blind-sysadmins@lists.hodgsonfamily.org To unsubscribe send an email to blind-sysadmins-leave@lists.hodgsonfamily.org

Ibraam Wahib

6:50 p.m.

sorry, what's support? and how i get registery intery? On 7/14/23, Zameer wrote:

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Zameer Mahomed

10 Jul 10 Jul

9:55 a.m.

Hi Jackie, Thanks for your reply, much appreciated. Only one version of JAWS on this machine. Animations were off. I'll contact them and hear what they say. Kind Regards -----Original Message----- From: Jackie McBride Sent: Sunday, July 9, 2023 7:42 PM To: Mailing list for blind system administrators Subject: [Blind-sysadmins] Re: JAWS and windows 10 Do you have more than 1 version of Jaws on your system? I've heard that can create conflicts at times. I'd also say that I really think this is a problem for Jaws support. If you do a clean uninstall of Jaws, make sure you remove all shared files and all user settings. 1 last thing you might try is to go to Ease of access center, choose display, tab to "show annimations in windows" & ensure the setting is turned off. On 7/9/23, Zameer Mahomed wrote:

...

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ashudrya＠gmail.com
Glen Gordon
Ibraam Wahib
Jackie McBride
Zameer
Zameer Mahomed

JAWS and windows 10

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