Oh Goerge! You thread hi-jacked! You're a very bad boy, a very bad boy! Barry. ----- Original Message ----- From: "George Bell" To: "Blind sysadmins list" Sent: Monday, March 10, 2008 9:09 PM Subject: [Blind-sysadmins] HP Servers

Has anyone any experience of HP Servers in terms of when anything goes wrong, such as follows:

NMI Parity Check / Memory Parity error.

Two identical servers.

Memory swapped between the two, so that (hopefully) eliminates "Memory Parity error"

These are two HP DL380 G3 Servers.

George.

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Sorry about that, Barry. Hands up! I'm guilty. But let me try and explain. That said, I got my hands on two identical HP DL380 G3 Servers. I'd got an idea that I could perhaps use the second (or actually the third server in my company) to do training. See my reply to Andrew the rest of the story. George. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry Toner Sent: Monday, March 10, 2008 9:22 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] HP Servers Oh Goerge! You thread hi-jacked! You're a very bad boy, a very bad boy! Barry. ----- Original Message ----- From: "George Bell" To: "Blind sysadmins list" Sent: Monday, March 10, 2008 9:09 PM Subject: [Blind-sysadmins] HP Servers

Has anyone any experience of HP Servers in terms of when anything goes wrong, such as follows:

NMI Parity Check / Memory Parity error.

Two identical servers.

Memory swapped between the two, so that (hopefully) eliminates "Memory Parity error"

These are two HP DL380 G3 Servers.

George.

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Yes I did, Andrew. There are 2 x 512MB sticks in each. They were swapped with the working server. The message comes up in two places - and using the Smartstart CD. 1) With Windows Server 2000 - it blue screens when "Installing Hardware". 2) With Windows Server 2003 - it blue screens after the final re-boot. George. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, March 10, 2008 9:52 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] HP Servers Hi, Did you check that the memory was the same size - i.e, you didn't install a 1GB stick then install a 512MB stick? Is this error appearing in the operating system, or before the OS starts? Did you install using the HP SmartStart CD, which installs a whole array of drivers which don't get installed for the backplane, array controller, etc? Thanks. Andrew. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of George Bell Sent: 10 March 2008 21:10 To: Blind sysadmins list Subject: [Blind-sysadmins] HP Servers Has anyone any experience of HP Servers in terms of when anything goes wrong, such as follows: NMI Parity Check / Memory Parity error. Two identical servers. Memory swapped between the two, so that (hopefully) eliminates "Memory Parity error" These are two HP DL380 G3 Servers. George. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadm ins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadm ins

Hi Andrew, Yes. One server is working. They are supposedly identical. We are also using the latest HP Smartstart CD. And to be honest, I have a feeling the local HP authorised guys here in Northampton are a sandwich short of a picnic. E.G. I gave them two 32 GB drives - a 10k rpm and a 15k rpm. They told me that due to the different rpms, I'd need matching drives, the 32 GB drives were no longer available, and indeed I'd have to spend £400+ on a single new drive. Drive speeds sounds logical, but...... "B-ll-cks!" I said, and pointed then to the SCSI Shop where one of the 32 GD drives cost me £95 ex VAT. Then after the NMI: error, they say the motherboard is probably gone and that's and arm and a leg. So I get my a-s into Google, and get a UK source where refurbished M/B will cost me less than £100. But I also Google to find that the error I am getting is not unusual, but as yet have not been able to get a final conclusion as to what it actually means. At the price I paid, I'd junk the bad server, but I'd plans to use it as a training unit for guys like you. Plus I'm p--sed off at the local HP service. George. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, March 10, 2008 10:20 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] HP Servers Hi, So are you saying that one of the servers is working? Did you check that all the firmware has been updated? Dell do master update disks, and I have found these crucial, especially if downloading later versions of their version of the StartSmart CD, called OpenManage. Not sure whether HP do similar. Otherwise it will be a call to your reseller, especially if it is just one machine that is going wrong - they can usually get you to run very low level diagnostics, which gives specific error codes to show which component is acting up. Andrew. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of George Bell Sent: 10 March 2008 22:16 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] HP Servers Yes I did, Andrew. There are 2 x 512MB sticks in each. They were swapped with the working server. The message comes up in two places - and using the Smartstart CD. 1) With Windows Server 2000 - it blue screens when "Installing Hardware". 2) With Windows Server 2003 - it blue screens after the final re-boot. George. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, March 10, 2008 9:52 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] HP Servers Hi, Did you check that the memory was the same size - i.e, you didn't install a 1GB stick then install a 512MB stick? Is this error appearing in the operating system, or before the OS starts? Did you install using the HP SmartStart CD, which installs a whole array of drivers which don't get installed for the backplane, array controller, etc? Thanks. Andrew. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of George Bell Sent: 10 March 2008 21:10 To: Blind sysadmins list Subject: [Blind-sysadmins] HP Servers Has anyone any experience of HP Servers in terms of when anything goes wrong, such as follows: NMI Parity Check / Memory Parity error. Two identical servers. Memory swapped between the two, so that (hopefully) eliminates "Memory Parity error" These are two HP DL380 G3 Servers. George. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadm ins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadm ins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadm ins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadm ins

Hi, I thought some of you might be interested in my following up this problem, which is now to some extent resolved. The solution may just prove of value to you one of these days. The problem was with an HP DL380 G3 server which was coming up with an "NMI Parity Check / Memory Parity error" when trying to install Windows Server 2000 or 2003. Andrew suggested upgrading the firmware, which I did. All manner of diagnostics provided by HP appeared to pass with flying colours. It seemed my next option was to try replacing the motherboard. Expensive, and not guaranteed to resolve the problem. But then a Linux enthusiast suggested trying to install Linux Debian on it, so last weekend, and to my great surprise, it installed. Gnome and KDE GUIs went on as well, and all appeared fine, except.... While the Debian system could see the Windows Enterprise 2003 Server Domain controller and workstations (even the Vista one!), nothing could see Debian. Cutting a long day's story short, it turned out that the two on-board gigabit network ports were at the root of the problem. (Remember, they too had passed HP's diagnostic tests). Examining the installation logs, Debian had actually seen the NMI error, and by-passed it. Having disabled the two ports in BIOS, we installed a PCI network card, and in minutes Debian was having two way conversations with the Domain. It is now working nicely as a file server. At least we now know for certain what the problem is or was, and finally I've decided to take the plunge into Linux, which in turn gives me a test bed for some Linux versions of Windows applications we already deal with. I am however a shade disappointed that HP's own diagnostics failed so miserably. And of course no thanks either to Microsoft's installer, which simply gave up with a blue screen of death. George Bell Managing Director Techno-Vision Systems Ltd 76 Bunting Road Ind. Est. NORTHAMPTON, NN2 6EE, UK. Tel: (01604) 792777 Fax: (01604) 792726 mailto:george@techno-vision.co.uk web: http://www.techno-vision.co.uk -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: 11 March 2008 11:57 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] HP Servers Hi, I would say do the following: Remove all arrays from the non working server. Go to the following site: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareInd ex.jsp?lang=en&cc=us&prodNameId=3288130&prodTypeId=15351&pro dSeriesId=316529&swLang=8&taskId=135&swEnvOID=1110#7813 (sorry if cut and paste fails here). Download the latest firmware pack CD ISO and boot from it. It should upgrade several firmware components. You may need to do this from the Start Smart CD, read the instructions. Don't worry if the fans start spinning like crazy - they did on our single HP machine we have here in the office.

From the same link download the latest StartSmart CD, this will have the latest drivers on it. We have had no end of crashes/issues if technicians use later OS installation disks if the box is running old firmware, because these disks install drivers which depend on newer firmware.

Sorry if you already did this. Thanks. Andrew. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org on behalf of George Bell Sent: Mon 10/03/2008 22:46 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] HP Servers Hi Andrew, Yes. One server is working. They are supposedly identical. We are also using the latest HP Smartstart CD. And to be honest, I have a feeling the local HP authorised guys here in Northampton are a sandwich short of a picnic. E.G. I gave them two 32 GB drives - a 10k rpm and a 15k rpm. They told me that due to the different rpms, I'd need matching drives, the 32 GB drives were no longer available, and indeed I'd have to spend £400+ on a single new drive. Drive speeds sounds logical, but...... "B-ll-cks!" I said, and pointed then to the SCSI Shop where one of the 32 GD drives cost me £95 ex VAT. Then after the NMI: error, they say the motherboard is probably gone and that's and arm and a leg. So I get my a-s into Google, and get a UK source where refurbished M/B will cost me less than £100. But I also Google to find that the error I am getting is not unusual, but as yet have not been able to get a final conclusion as to what it actually means. At the price I paid, I'd junk the bad server, but I'd plans to use it as a training unit for guys like you. Plus I'm p--sed off at the local HP service. George. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, March 10, 2008 10:20 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] HP Servers Hi, So are you saying that one of the servers is working? Did you check that all the firmware has been updated? Dell do master update disks, and I have found these crucial, especially if downloading later versions of their version of the StartSmart CD, called OpenManage. Not sure whether HP do similar. Otherwise it will be a call to your reseller, especially if it is just one machine that is going wrong - they can usually get you to run very low level diagnostics, which gives specific error codes to show which component is acting up. Andrew. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of George Bell Sent: 10 March 2008 22:16 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] HP Servers Yes I did, Andrew. There are 2 x 512MB sticks in each. They were swapped with the working server. The message comes up in two places - and using the Smartstart CD. 1) With Windows Server 2000 - it blue screens when "Installing Hardware". 2) With Windows Server 2003 - it blue screens after the final re-boot. George. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, March 10, 2008 9:52 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] HP Servers Hi, Did you check that the memory was the same size - i.e, you didn't install a 1GB stick then install a 512MB stick? Is this error appearing in the operating system, or before the OS starts? Did you install using the HP SmartStart CD, which installs a whole array of drivers which don't get installed for the backplane, array controller, etc? Thanks. Andrew. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of George Bell Sent: 10 March 2008 21:10 To: Blind sysadmins list Subject: [Blind-sysadmins] HP Servers Has anyone any experience of HP Servers in terms of when anything goes wrong, such as follows: NMI Parity Check / Memory Parity error. Two identical servers. Memory swapped between the two, so that (hopefully) eliminates "Memory Parity error" These are two HP DL380 G3 Servers. George. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadm ins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadm ins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadm ins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadm ins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadm ins

Hi Andrew, Yes. One server is working. They are supposedly identical. We are also using the latest HP Smartstart CD. And to be honest, I have a feeling the local HP authorised guys here in Northampton are a sandwich short of a picnic. E.G. I gave them two 32 GB drives - a 10k rpm and a 15k rpm. They told me that due to the different rpms, I'd need matching drives, the 32 GB drives were no longer available, and indeed I'd have to spend £400+ on a single new drive. Drive speeds sounds logical, but...... "B-ll-cks!" I said, and pointed then to the SCSI Shop where one of the 32 GD drives cost me £95 ex VAT. Then after the NMI: error, they say the motherboard is probably gone and that's and arm and a leg. So I get my a-s into Google, and get a UK source where refurbished M/B will cost me less than £100. But I also Google to find that the error I am getting is not unusual, but as yet have not been able to get a final conclusion as to what it actually means. At the price I paid, I'd junk the bad server, but I'd plans to use it as a training unit for guys like you. Plus I'm p--sed off at the local HP service. George. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, March 10, 2008 10:20 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] HP Servers Hi, So are you saying that one of the servers is working? Did you check that all the firmware has been updated? Dell do master update disks, and I have found these crucial, especially if downloading later versions of their version of the StartSmart CD, called OpenManage. Not sure whether HP do similar. Otherwise it will be a call to your reseller, especially if it is just one machine that is going wrong - they can usually get you to run very low level diagnostics, which gives specific error codes to show which component is acting up. Andrew. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of George Bell Sent: 10 March 2008 22:16 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] HP Servers Yes I did, Andrew. There are 2 x 512MB sticks in each. They were swapped with the working server. The message comes up in two places - and using the Smartstart CD. 1) With Windows Server 2000 - it blue screens when "Installing Hardware". 2) With Windows Server 2003 - it blue screens after the final re-boot. George. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, March 10, 2008 9:52 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] HP Servers Hi, Did you check that the memory was the same size - i.e, you didn't install a 1GB stick then install a 512MB stick? Is this error appearing in the operating system, or before the OS starts? Did you install using the HP SmartStart CD, which installs a whole array of drivers which don't get installed for the backplane, array controller, etc? Thanks. Andrew. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of George Bell Sent: 10 March 2008 21:10 To: Blind sysadmins list Subject: [Blind-sysadmins] HP Servers Has anyone any experience of HP Servers in terms of when anything goes wrong, such as follows: NMI Parity Check / Memory Parity error. Two identical servers. Memory swapped between the two, so that (hopefully) eliminates "Memory Parity error" These are two HP DL380 G3 Servers. George. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadm ins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadm ins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadm ins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadm ins

Here is a Microsoft KB Article and tool that I use to look at these errors. http://support.microsoft.com/kb/315223 I hope this helps. Sincerely, Christopher McMillan, CIO CEEK Technology BLOG SITE: http://ceektechnology.spaces.live.com WEB SITE: http://www.ceektechnology.com -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of George Bell Sent: Monday, March 10, 2008 4:10 PM To: Blind sysadmins list Subject: [Blind-sysadmins] HP Servers Has anyone any experience of HP Servers in terms of when anything goes wrong, such as follows: NMI Parity Check / Memory Parity error. Two identical servers. Memory swapped between the two, so that (hopefully) eliminates "Memory Parity error" These are two HP DL380 G3 Servers. George. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins

I use jaws with SQL server 2000 & SQL Server 2005. I find that I have very few problems getting around the software. My biggest problems are with restoring databases and with of course the database drawings. The restore problem is not a very big one and can be overcome with a little practice. Database drawings are just not good withscreen readers. Most other functionality is easy to work with.. Greg B. Matrix Systems -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Olusegun -- Victory Associates LTD, Inc. Sent: Thursday, March 20, 2008 10:44 AM To: Blind sysadmins list Subject: [Blind-sysadmins] MICROSOFT SQL SERVER ACCESSIBILITY? Hi Everyone: I'd like some tips on how accessible Microsoft SQL Server is from a screen reader perspective. Mega thanks for all help!! Sincerely, Olusegun Denver, Colorado _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins

Hi, Yes, I am trying to push VPN, but due to recent compliance issues we have to use OTP technology, which will probably be in the form of an RSA one-time password token. :-( However, I still need a method of knowing when there is actually a problem, some type of remote notification system that will let me know of the issue, then I can VPN in and go to the specific area. Thanks. Andrew. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Dave McLean Sent: 10 March 2008 21:34 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Remote monitoring of systems/on call work VPN is the way to go if at all possible. The company I work for uses it and is pushing to get people to do telework (work at home). I'm working at home three days a week and have been on call using vpn for several years. ----- Original Message ----- From: "Andrew Hodgson" To: "Blind sysadmins list" Sent: Monday, March 10, 2008 4:59 PM Subject: [Blind-sysadmins] Remote monitoring of systems/on call work

Hi,

Very quiet here at the moment, and there are plenty of members.

Just kicking off a topic which I have had to deal with recently.

Has anyone used any remote monitoring/diagnostic software, that if a specific problem (possibly using an API to communicate with a bespoke application to trigger events) occurs, that it will email or send an alert? How successful have these been?

The other issue, have any of you worked any on call system, and if so, how did you arrange transport to work if required? I am trying to avoid it now, but we may have to go down this road, using remote VPN where possible.

Thanks.

Andrew.

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Hi, Well done that man! I could get this signed off, I am sure, because we had to implement it to meet compliance regulations. Andrew. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darrell Shandrow Sent: 10 March 2008 22:01 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Remote monitoring of systems/on call work Hello Andrew, RSA offers a talking version of the OTP token. It probably costs more, but it would easily be considered a "reasonable accomodation" especially if its use is necessary in order to do your job. ----- Original Message ----- From: "Andrew Hodgson" To: "Blind sysadmins list" Sent: Monday, March 10, 2008 2:55 PM Subject: Re: [Blind-sysadmins] Remote monitoring of systems/on call work Hi, Yes, I am trying to push VPN, but due to recent compliance issues we have to use OTP technology, which will probably be in the form of an RSA one-time password token. :-( However, I still need a method of knowing when there is actually a problem, some type of remote notification system that will let me know of the issue, then I can VPN in and go to the specific area. Thanks. Andrew. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Dave McLean Sent: 10 March 2008 21:34 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Remote monitoring of systems/on call work VPN is the way to go if at all possible. The company I work for uses it and is pushing to get people to do telework (work at home). I'm working at home three days a week and have been on call using vpn for several years. ----- Original Message ----- From: "Andrew Hodgson" To: "Blind sysadmins list" Sent: Monday, March 10, 2008 4:59 PM Subject: [Blind-sysadmins] Remote monitoring of systems/on call work

Hi,

Very quiet here at the moment, and there are plenty of members.

Just kicking off a topic which I have had to deal with recently.

Has anyone used any remote monitoring/diagnostic software, that if a specific problem (possibly using an API to communicate with a bespoke application to trigger events) occurs, that it will email or send an alert? How successful have these been?

The other issue, have any of you worked any on call system, and if so, how did you arrange transport to work if required? I am trying to avoid it now, but we may have to go down this road, using remote VPN where possible.

Thanks.

Andrew.

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins

Hi, I did a search for it and got this: http://www.rsa.com/newsletter/Vantage/Fall2004/Fall2004/feature2.html Nothing much else. I am trying to find at least the part number, so I can get one ordered hopefully. Also, these work with the RSA SecurID system, so your app would either need to use this or be able to plug into the RSA system. Thanks. Andrew. -----Original Message----- From: Mario Percinic [mailto:mario.percinic@gmail.com] Sent: 11 March 2008 00:21 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Remote monitoring of systems/on call work Hey everyone. I've been watching the disscussions on the list for about a week, and i finally decided to hhop right into the train :) My name is Mario Percinic, and i'm from Croatia. Currently i work as a database administrator for one outsourcing company which works for Croatian t-mobile. The company started to employ blind people in their call center, and right now we have 4 people who work in call center and i'm working in the IT department together with our main system admin who is sited. When ever there are problems with blind folks, i'm fixing them including inaccessibility of internal apps, screen reader problems, etc. Darrel, can you give me the link where i can check more info about ttalking tokens? I'm interested because our call center use one application from t-mobile which use tokens for generating the password in order to login into the part of the aplication which is locked and consists all t-mobile database from whole country. Thanks in advance and reguards to all the rest of the people. I'll join the disscussion when ever i'll have something to say or ask :) Mario ----- Original Message ----- From: "Darrell Shandrow" To: "Blind sysadmins list" Sent: Monday, March 10, 2008 11:00 PM Subject: Re: [Blind-sysadmins] Remote monitoring of systems/on call work

Hello Andrew,

RSA offers a talking version of the OTP token. It probably costs more, but it would easily be considered a "reasonable accomodation" especially if its use is necessary in order to do your job.

----- Original Message ----- From: "Andrew Hodgson" To: "Blind sysadmins list" Sent: Monday, March 10, 2008 2:55 PM Subject: Re: [Blind-sysadmins] Remote monitoring of systems/on call work

Hi,

Yes, I am trying to push VPN, but due to recent compliance issues we have to use OTP technology, which will probably be in the form of an RSA one-time password token. :-(

However, I still need a method of knowing when there is actually a problem, some type of remote notification system that will let me know of the issue, then I can VPN in and go to the specific area.

Thanks. Andrew.

-----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Dave McLean Sent: 10 March 2008 21:34 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Remote monitoring of systems/on call work

VPN is the way to go if at all possible.

The company I work for uses it and is pushing to get people to do telework (work at home). I'm working at home three days a week and have been on call using vpn for several years.

----- Original Message ----- From: "Andrew Hodgson" To: "Blind sysadmins list" Sent: Monday, March 10, 2008 4:59 PM Subject: [Blind-sysadmins] Remote monitoring of systems/on call work

...

Hi,

Very quiet here at the moment, and there are plenty of members.

Just kicking off a topic which I have had to deal with recently.

Has anyone used any remote monitoring/diagnostic software, that if a specific problem (possibly using an API to communicate with a bespoke application to trigger events) occurs, that it will email or send an alert? How successful have these been?

The other issue, have any of you worked any on call system, and if so, how did you arrange transport to work if required? I am trying to avoid it now, but we may have to go down this road, using remote VPN where possible.

Thanks.

Andrew.

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How about something that can notify you by e-mail? I know HP open view can do this type of thing. It can also restart some crucial services for you. This can save you a lot of head aches. HTH, Carmelo -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darrell Shandrow Sent: Monday, March 10, 2008 6:01 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Remote monitoring of systems/on call work Hello Andrew, RSA offers a talking version of the OTP token. It probably costs more, but it would easily be considered a "reasonable accomodation" especially if its use is necessary in order to do your job. ----- Original Message ----- From: "Andrew Hodgson" To: "Blind sysadmins list" Sent: Monday, March 10, 2008 2:55 PM Subject: Re: [Blind-sysadmins] Remote monitoring of systems/on call work Hi, Yes, I am trying to push VPN, but due to recent compliance issues we have to use OTP technology, which will probably be in the form of an RSA one-time password token. :-( However, I still need a method of knowing when there is actually a problem, some type of remote notification system that will let me know of the issue, then I can VPN in and go to the specific area. Thanks. Andrew. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Dave McLean Sent: 10 March 2008 21:34 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Remote monitoring of systems/on call work VPN is the way to go if at all possible. The company I work for uses it and is pushing to get people to do telework (work at home). I'm working at home three days a week and have been on call using vpn for several years. ----- Original Message ----- From: "Andrew Hodgson" To: "Blind sysadmins list" Sent: Monday, March 10, 2008 4:59 PM Subject: [Blind-sysadmins] Remote monitoring of systems/on call work

Hi,

Very quiet here at the moment, and there are plenty of members.

Just kicking off a topic which I have had to deal with recently.

Has anyone used any remote monitoring/diagnostic software, that if a specific problem (possibly using an API to communicate with a bespoke application to trigger events) occurs, that it will email or send an alert? How successful have these been?

The other issue, have any of you worked any on call system, and if so, how did you arrange transport to work if required? I am trying to avoid it now, but we may have to go down this road, using remote VPN where possible.

Thanks.

Andrew.

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_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins

Hi, I can confirm that. At work we use nagios also, it is webbased and quite accessible for a user like me ho uses braille output and speech. Vincent. On Mon, 10 Mar 2008 22:37:44 -0700, Darrell Shandrow wrote

Check out Nagios:

http://www.nagios.org

This open source network monitoring project used to be called NetSaint. When I used it, the most important elements were quite accessible, and that appears to still be the case.

----- Original Message ----- From: "Carmelo Rodriguez" To: "'Blind sysadmins list'" Sent: Monday, March 10, 2008 10:29 PM Subject: Re: [Blind-sysadmins] Remote monitoring of systems/on call work

How about something that can notify you by e-mail? I know HP open view can do this type of thing. It can also restart some crucial services for you. This can save you a lot of head aches.

HTH,

Carmelo

-----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darrell Shandrow Sent: Monday, March 10, 2008 6:01 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Remote monitoring of systems/on call work

Hello Andrew,

RSA offers a talking version of the OTP token. It probably costs more, but it would easily be considered a "reasonable accomodation" especially if its use is necessary in order to do your job.

----- Original Message ----- From: "Andrew Hodgson" To: "Blind sysadmins list" Sent: Monday, March 10, 2008 2:55 PM Subject: Re: [Blind-sysadmins] Remote monitoring of systems/on call work

Hi,

Yes, I am trying to push VPN, but due to recent compliance issues we have to use OTP technology, which will probably be in the form of an RSA one-time password token. :-(

However, I still need a method of knowing when there is actually a problem, some type of remote notification system that will let me know of the issue, then I can VPN in and go to the specific area.

Thanks. Andrew.

-----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Dave McLean Sent: 10 March 2008 21:34 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Remote monitoring of systems/on call work

VPN is the way to go if at all possible.

The company I work for uses it and is pushing to get people to do telework

(work at home). I'm working at home three days a week and have been on call using vpn for several years.

----- Original Message ----- From: "Andrew Hodgson" To: "Blind sysadmins list" Sent: Monday, March 10, 2008 4:59 PM Subject: [Blind-sysadmins] Remote monitoring of systems/on call work

...

Hi,

Very quiet here at the moment, and there are plenty of members.

Just kicking off a topic which I have had to deal with recently.

Has anyone used any remote monitoring/diagnostic software, that if a specific problem (possibly using an API to communicate with a bespoke application to trigger events) occurs, that it will email or send an alert? How successful have these been?

The other issue, have any of you worked any on call system, and if so, how did you arrange transport to work if required? I am trying to avoid it now, but we may have to go down this road, using remote VPN where possible.

Thanks.

Andrew.

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