I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? I'm not quite sure it is, but I don't think so though. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Hi, Scenario 1: Forget anything like the VmWare client for remote access, it doesn't provide audio redirection and is just a console screen image. RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get good speech and Braille feedback, but need the AT installed on the server as well. 2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support. I am hoping that at some point NVDA can work in option 1, as that would be very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc. Scenario 2 is kind of similar with the remote audio redirection and RDP for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these. Thanks. Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Hi, I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality. Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself. My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point. We also have a VMWare infrastructure for many of our servers, but the VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work. So far I have been able to use the assistance of colleagues, but I wonder how others do this? Right now I launch the MSTSC and then let someone else "drive." I think a real issue, and perhaps an easy one, may be that our servers just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator. Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :). Under this scenario also may be helping a remote user or family member in a different physical location. I have done this a little with Jaws tandem in the past and it has worked relatively well again if the end user I am trying to help has Jaws. I know I have read some discussions about remote desktop but I'm just wondering how exactly folks handle these scenarios, and what type of tools & solutions are best? Best, Mika Pyyhkala ________________________________ This message contains information from Neighborhood Health Plan that may be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

SayToGo software only works with programs it knows about. If you use SaytoGo with programs that it isn't aware, then it doesn't provide much assistance. The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or Window-eyes. I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them. Currently we use a product called Webex to access peoples desktop. This program can either control a app or desktop. Any ideas team? On 27/12/2013, at 2:58 PM, Katherine Moss wrote:

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? I'm not quite sure it is, but I don't think so though.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't provide audio redirection and is just a console screen image.

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get good speech and Braille feedback, but need the AT installed on the server as well. 2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support.

I am hoping that at some point NVDA can work in option 1, as that would be very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

Scenario 2 is kind of similar with the remote audio redirection and RDP for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself. My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

We also have a VMWare infrastructure for many of our servers, but the VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

So far I have been able to use the assistance of colleagues, but I wonder how others do this? Right now I launch the MSTSC and then let someone else "drive."

I think a real issue, and perhaps an easy one, may be that our servers just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

Under this scenario also may be helping a remote user or family member in a different physical location.

I have done this a little with Jaws tandem in the past and it has worked relatively well again if the end user I am trying to help has Jaws.

I know I have read some discussions about remote desktop but I'm just wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

Best, Mika Pyyhkala

________________________________ This message contains information from Neighborhood Health Plan that may be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

Sean, You are asking the same question that many of us have been asking for years. Currently, there is absolutely no way other than those outlined by Andrew that we as screen reader users can remotely shadow or control another PC without having either sound piped from that machine with a screen reader installed or using the remote control functionality built into that screen reader either using VNC or RDP. What you are looking for is exactly what I have been looking for. I would love an installable agent that would be much smaller than a screen reader that would just pipe the output from that remote system through "go to PC" "VNC" "Teamviewer" "Remote assistance" or what ever is used. Installing a screen reader on every PC my company needs to access is completely impossible and unrealistic so I know where your coming from. Darragh -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: 30 December 2013 00:38 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops SayToGo software only works with programs it knows about. If you use SaytoGo with programs that it isn't aware, then it doesn't provide much assistance. The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or Window-eyes. I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them. Currently we use a product called Webex to access peoples desktop. This program can either control a app or desktop. Any ideas team? On 27/12/2013, at 2:58 PM, Katherine Moss wrote:

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? I'm not quite sure it is, but I don't think so though.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't provide audio redirection and is just a console screen image.

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get good speech and Braille feedback, but need the AT installed on the server as well. 2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support.

I am hoping that at some point NVDA can work in option 1, as that would be very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

Scenario 2 is kind of similar with the remote audio redirection and RDP for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself. My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

We also have a VMWare infrastructure for many of our servers, but the VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

So far I have been able to use the assistance of colleagues, but I wonder how others do this? Right now I launch the MSTSC and then let someone else "drive."

I think a real issue, and perhaps an easy one, may be that our servers just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

Under this scenario also may be helping a remote user or family member in a different physical location.

I have done this a little with Jaws tandem in the past and it has worked relatively well again if the end user I am trying to help has Jaws.

I know I have read some discussions about remote desktop but I'm just wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

Best, Mika Pyyhkala

________________________________ This message contains information from Neighborhood Health Plan that may be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? I'm not quite sure it is, but I don't think so though.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't

It looks like RAM does require that a program is installed on each desktop that you might need to access. Have you found this to be an issue? Also, a bit of web searching reveals that RAM could be a substantial investment if your company requires that the RAM server is run behind the firewall. I'd be interested in hearing about challenges from anyone who has tried to have this deployed as a solution in a large environment. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Monday, December 30, 2013 6:58 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Sean, your stating Saytogo and its SAToGo and that is only the screen reader and its not something you would use for remotely controlling a pc. You could use Remote Access Manager or Remote Incident Manager depending on your needs. I use Remote Access Manager and yes, its very useful, and does not leave a footprint which could be destructive for the user. I would also suggest Team Viewer 8 Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Sunday, December 29, 2013 6:38 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops SayToGo software only works with programs it knows about. If you use SaytoGo with programs that it isn't aware, then it doesn't provide much assistance. The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or Window-eyes. I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them. Currently we use a product called Webex to access peoples desktop. This program can either control a app or desktop. Any ideas team? On 27/12/2013, at 2:58 PM, Katherine Moss wrote: provide audio redirection and is just a console screen image.

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get

2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support.

I am hoping that at some point NVDA can work in option 1, as that would be very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

Scenario 2 is kind of similar with the remote audio redirection and RDP for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be

good speech and Braille feedback, but need the AT installed on the server as well. performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself. My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

We also have a VMWare infrastructure for many of our servers, but the

VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

So far I have been able to use the assistance of colleagues, but I wonder

how others do this? Right now I launch the MSTSC and then let someone else "drive."

I think a real issue, and perhaps an easy one, may be that our servers

just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an

end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

Under this scenario also may be helping a remote user or family member in

a different physical location.

I have done this a little with Jaws tandem in the past and it has worked

relatively well again if the end user I am trying to help has Jaws.

I know I have read some discussions about remote desktop but I'm just

wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

Best, Mika Pyyhkala

________________________________ This message contains information from Neighborhood Health Plan that may

be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments.

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? I'm not quite sure it is, but I don't think so though.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't

SAToGo is really clumsy. To many variables in order for it to work. E.G. computer has to have a live internet connection, group policy has to let you run things in Internet Explorer, you have to have a System Access account which is free and some other things that I can't think of right now. HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Monday, December 30, 2013 7:58 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Sean, your stating Saytogo and its SAToGo and that is only the screen reader and its not something you would use for remotely controlling a pc. You could use Remote Access Manager or Remote Incident Manager depending on your needs. I use Remote Access Manager and yes, its very useful, and does not leave a footprint which could be destructive for the user. I would also suggest Team Viewer 8 Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Sunday, December 29, 2013 6:38 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops SayToGo software only works with programs it knows about. If you use SaytoGo with programs that it isn't aware, then it doesn't provide much assistance. The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or Window-eyes. I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them. Currently we use a product called Webex to access peoples desktop. This program can either control a app or desktop. Any ideas team? On 27/12/2013, at 2:58 PM, Katherine Moss wrote: provide audio redirection and is just a console screen image.

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get

good speech and Braille feedback, but need the AT installed on the server as well.

2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support.

I am hoping that at some point NVDA can work in option 1, as that would be very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

Scenario 2 is kind of similar with the remote audio redirection and RDP for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself. My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

We also have a VMWare infrastructure for many of our servers, but the VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

So far I have been able to use the assistance of colleagues, but I wonder how others do this? Right now I launch the MSTSC and then let someone else "drive."

I think a real issue, and perhaps an easy one, may be that our servers just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

Under this scenario also may be helping a remote user or family member in a different physical location.

I have done this a little with Jaws tandem in the past and it has worked relatively well again if the end user I am trying to help has Jaws.

I know I have read some discussions about remote desktop but I'm just wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

Best, Mika Pyyhkala

________________________________ This message contains information from Neighborhood Health Plan that may be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? I'm not quite sure it is, but I don't think so though.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't

Hi, That may be true but on the instances where I have used it in Internet cafes etc it works fine. RIM/RAM are different products and although they use the same screen reader, shouldn't be confused with SA To Go. Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: 31 December 2013 14:18 To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops SAToGo is really clumsy. To many variables in order for it to work. E.G. computer has to have a live internet connection, group policy has to let you run things in Internet Explorer, you have to have a System Access account which is free and some other things that I can't think of right now. HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Monday, December 30, 2013 7:58 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Sean, your stating Saytogo and its SAToGo and that is only the screen reader and its not something you would use for remotely controlling a pc. You could use Remote Access Manager or Remote Incident Manager depending on your needs. I use Remote Access Manager and yes, its very useful, and does not leave a footprint which could be destructive for the user. I would also suggest Team Viewer 8 Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Sunday, December 29, 2013 6:38 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops SayToGo software only works with programs it knows about. If you use SaytoGo with programs that it isn't aware, then it doesn't provide much assistance. The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or Window-eyes. I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them. Currently we use a product called Webex to access peoples desktop. This program can either control a app or desktop. Any ideas team? On 27/12/2013, at 2:58 PM, Katherine Moss wrote: provide audio redirection and is just a console screen image.

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get

good speech and Braille feedback, but need the AT installed on the server as well.

2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support.

I am hoping that at some point NVDA can work in option 1, as that would be very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

Scenario 2 is kind of similar with the remote audio redirection and RDP for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself. My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

We also have a VMWare infrastructure for many of our servers, but the VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

So far I have been able to use the assistance of colleagues, but I wonder how others do this? Right now I launch the MSTSC and then let someone else "drive."

I think a real issue, and perhaps an easy one, may be that our servers just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

Under this scenario also may be helping a remote user or family member in a different physical location.

I have done this a little with Jaws tandem in the past and it has worked relatively well again if the end user I am trying to help has Jaws.

I know I have read some discussions about remote desktop but I'm just wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

Best, Mika Pyyhkala

________________________________ This message contains information from Neighborhood Health Plan that may be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

Hello, If anyone who is doing remote work on a server with either jfw or NVDA could make a podcast, showing the options, and setup I would appreciate it. Thanks. Dave. On 1/1/14, Andrew Hodgson wrote:

Hi,

That may be true but on the instances where I have used it in Internet cafes etc it works fine.

RIM/RAM are different products and although they use the same screen reader, shouldn't be confused with SA To Go.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: 31 December 2013 14:18 To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

SAToGo is really clumsy. To many variables in order for it to work. E.G. computer has to have a live internet connection, group policy has to let you run things in Internet Explorer, you have to have a System Access account which is free and some other things that I can't think of right now.

HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Monday, December 30, 2013 7:58 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Sean, your stating Saytogo and its SAToGo and that is only the screen reader and its not something you would use for remotely controlling a pc.

You could use Remote Access Manager or Remote Incident Manager depending on your needs. I use Remote Access Manager and yes, its very useful, and does not leave a footprint which could be destructive for the user.

I would also suggest Team Viewer 8

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Sunday, December 29, 2013 6:38 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

SayToGo software only works with programs it knows about. If you use SaytoGo with programs that it isn't aware, then it doesn't provide much assistance.

The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or Window-eyes. I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them.

Currently we use a product called Webex to access peoples desktop. This program can either control a app or desktop.

Any ideas team?

On 27/12/2013, at 2:58 PM, Katherine Moss wrote:

...

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? I'm not quite sure it is, but I don't think so though.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't provide audio redirection and is just a console screen image.

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get good speech and Braille feedback, but need the AT installed on the server as well. 2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support.

I am hoping that at some point NVDA can work in option 1, as that would be very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

Scenario 2 is kind of similar with the remote audio redirection and RDP for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself. My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

We also have a VMWare infrastructure for many of our servers, but the VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

So far I have been able to use the assistance of colleagues, but I wonder how others do this? Right now I launch the MSTSC and then let someone else "drive."

I think a real issue, and perhaps an easy one, may be that our servers just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

Under this scenario also may be helping a remote user or family member in a different physical location.

I have done this a little with Jaws tandem in the past and it has worked relatively well again if the end user I am trying to help has Jaws.

I know I have read some discussions about remote desktop but I'm just wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

Best, Mika Pyyhkala

________________________________ This message contains information from Neighborhood Health Plan that may be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

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_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

Hi, Given that some remote administration programs allow for programs to be run once you connect to a computer, has anyone considdered simply running a script to download then run a portable copy of NVDA? I know in terms of access NVDA doesn't give you everything and I know it's a bit of a messy solution, but once the remote system is rebooted all traces of a screen reader would be gone. Cheers, Ben. On 1/1/14, David Mehler wrote:

Hello,

If anyone who is doing remote work on a server with either jfw or NVDA could make a podcast, showing the options, and setup I would appreciate it.

Thanks. Dave.

On 1/1/14, Andrew Hodgson wrote:

...

Hi,

That may be true but on the instances where I have used it in Internet cafes etc it works fine.

RIM/RAM are different products and although they use the same screen reader, shouldn't be confused with SA To Go.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: 31 December 2013 14:18 To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

SAToGo is really clumsy. To many variables in order for it to work. E.G. computer has to have a live internet connection, group policy has to let you run things in Internet Explorer, you have to have a System Access account which is free and some other things that I can't think of right now.

HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Monday, December 30, 2013 7:58 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Sean, your stating Saytogo and its SAToGo and that is only the screen reader and its not something you would use for remotely controlling a pc.

You could use Remote Access Manager or Remote Incident Manager depending on your needs. I use Remote Access Manager and yes, its very useful, and does not leave a footprint which could be destructive for the user.

I would also suggest Team Viewer 8

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Sunday, December 29, 2013 6:38 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

SayToGo software only works with programs it knows about. If you use SaytoGo with programs that it isn't aware, then it doesn't provide much assistance.

The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or Window-eyes. I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them.

Currently we use a product called Webex to access peoples desktop. This program can either control a app or desktop.

Any ideas team?

On 27/12/2013, at 2:58 PM, Katherine Moss wrote:

...

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? I'm not quite sure it is, but I don't think so though.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't provide audio redirection and is just a console screen image.

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get good speech and Braille feedback, but need the AT installed on the server as well. 2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support.

I am hoping that at some point NVDA can work in option 1, as that would be very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

Scenario 2 is kind of similar with the remote audio redirection and RDP for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself. My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

We also have a VMWare infrastructure for many of our servers, but the VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

So far I have been able to use the assistance of colleagues, but I wonder how others do this? Right now I launch the MSTSC and then let someone else "drive."

I think a real issue, and perhaps an easy one, may be that our servers just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

Under this scenario also may be helping a remote user or family member in a different physical location.

I have done this a little with Jaws tandem in the past and it has worked relatively well again if the end user I am trying to help has Jaws.

I know I have read some discussions about remote desktop but I'm just wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

Best, Mika Pyyhkala

________________________________ This message contains information from Neighborhood Health Plan that may be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

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Hi, The mobile NVDA can be ran from nearly any location so long as there is write access, I just run it from a network share. Andrew. ________________________________________ From: Blind-sysadmins [blind-sysadmins-bounces@lists.hodgsonfamily.org] on behalf of Ben Mustill-Rose [ben@benmr.com] Sent: 02 January 2014 00:04 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Hi, Given that some remote administration programs allow for programs to be run once you connect to a computer, has anyone considdered simply running a script to download then run a portable copy of NVDA? I know in terms of access NVDA doesn't give you everything and I know it's a bit of a messy solution, but once the remote system is rebooted all traces of a screen reader would be gone. Cheers, Ben. On 1/1/14, David Mehler wrote:

Hello,

If anyone who is doing remote work on a server with either jfw or NVDA could make a podcast, showing the options, and setup I would appreciate it.

Thanks. Dave.

On 1/1/14, Andrew Hodgson wrote:

...

Hi,

That may be true but on the instances where I have used it in Internet cafes etc it works fine.

RIM/RAM are different products and although they use the same screen reader, shouldn't be confused with SA To Go.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: 31 December 2013 14:18 To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

SAToGo is really clumsy. To many variables in order for it to work. E.G. computer has to have a live internet connection, group policy has to let you run things in Internet Explorer, you have to have a System Access account which is free and some other things that I can't think of right now.

HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Monday, December 30, 2013 7:58 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Sean, your stating Saytogo and its SAToGo and that is only the screen reader and its not something you would use for remotely controlling a pc.

You could use Remote Access Manager or Remote Incident Manager depending on your needs. I use Remote Access Manager and yes, its very useful, and does not leave a footprint which could be destructive for the user.

I would also suggest Team Viewer 8

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Sunday, December 29, 2013 6:38 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

SayToGo software only works with programs it knows about. If you use SaytoGo with programs that it isn't aware, then it doesn't provide much assistance.

The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or Window-eyes. I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them.

Currently we use a product called Webex to access peoples desktop. This program can either control a app or desktop.

Any ideas team?

On 27/12/2013, at 2:58 PM, Katherine Moss wrote:

...

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? I'm not quite sure it is, but I don't think so though.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't provide audio redirection and is just a console screen image.

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get good speech and Braille feedback, but need the AT installed on the server as well. 2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support.

I am hoping that at some point NVDA can work in option 1, as that would be very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

Scenario 2 is kind of similar with the remote audio redirection and RDP for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself. My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

We also have a VMWare infrastructure for many of our servers, but the VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

So far I have been able to use the assistance of colleagues, but I wonder how others do this? Right now I launch the MSTSC and then let someone else "drive."

I think a real issue, and perhaps an easy one, may be that our servers just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

Under this scenario also may be helping a remote user or family member in a different physical location.

I have done this a little with Jaws tandem in the past and it has worked relatively well again if the end user I am trying to help has Jaws.

I know I have read some discussions about remote desktop but I'm just wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

Best, Mika Pyyhkala

________________________________ This message contains information from Neighborhood Health Plan that may be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

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Hi, Given that some remote administration programs allow for programs to be run once you connect to a computer, has anyone considdered simply running a script to download then run a portable copy of NVDA? I know in terms of access NVDA doesn't give you everything and I know it's a bit of a messy solution, but once the remote system is rebooted all traces of a screen reader would be gone. Cheers, Ben. On 1/1/14, David Mehler wrote:

Hello,

If anyone who is doing remote work on a server with either jfw or NVDA could make a podcast, showing the options, and setup I would appreciate it.

Thanks. Dave.

On 1/1/14, Andrew Hodgson wrote:

...

Hi,

That may be true but on the instances where I have used it in Internet cafes etc it works fine.

RIM/RAM are different products and although they use the same screen reader, shouldn't be confused with SA To Go.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: 31 December 2013 14:18 To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

SAToGo is really clumsy. To many variables in order for it to work. E.G. computer has to have a live internet connection, group policy has to let you run things in Internet Explorer, you have to have a System Access account which is free and some other things that I can't think of right now.

HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Monday, December 30, 2013 7:58 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Sean, your stating Saytogo and its SAToGo and that is only the screen reader and its not something you would use for remotely controlling a pc.

You could use Remote Access Manager or Remote Incident Manager depending on your needs. I use Remote Access Manager and yes, its very useful, and does not leave a footprint which could be destructive for the user.

I would also suggest Team Viewer 8

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Sunday, December 29, 2013 6:38 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

SayToGo software only works with programs it knows about. If you use SaytoGo with programs that it isn't aware, then it doesn't provide much assistance.

The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or Window-eyes. I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them.

Currently we use a product called Webex to access peoples desktop. This program can either control a app or desktop.

Any ideas team?

On 27/12/2013, at 2:58 PM, Katherine Moss wrote:

...

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? I'm not quite sure it is, but I don't think so though.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't provide audio redirection and is just a console screen image.

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get good speech and Braille feedback, but need the AT installed on the server as well. 2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support.

I am hoping that at some point NVDA can work in option 1, as that would be very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

Scenario 2 is kind of similar with the remote audio redirection and RDP for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself. My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

We also have a VMWare infrastructure for many of our servers, but the VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

So far I have been able to use the assistance of colleagues, but I wonder how others do this? Right now I launch the MSTSC and then let someone else "drive."

I think a real issue, and perhaps an easy one, may be that our servers just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

Under this scenario also may be helping a remote user or family member in a different physical location.

I have done this a little with Jaws tandem in the past and it has worked relatively well again if the end user I am trying to help has Jaws.

I know I have read some discussions about remote desktop but I'm just wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

Best, Mika Pyyhkala

________________________________ This message contains information from Neighborhood Health Plan that may be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

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Remember that something like RIM or RAM, is technically no different from LogMeIn, TeamViewer, or one of those (either way, a piece of software has to be installed on the end being remoted into.) And why do you strictly mention TeamViewer 8? What's special about version 8 that's not compatible with the later versions? -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, December 30, 2013 10:17 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Hi, When you are using PuTTY etc, are you doing this from your machine, or remoting into another machine using something like Webex then using PuTTY on the remote end? If you can get PuTTY working on your machine, then remote in via SSH, then that is both more secure and will work with JFW. If you are relying on an underlying remote connection to use a remote copy of PuTTY, then I'm afraid you are out of luck unless you can install a screen reader. The litest install is currently a portible version of NVDA using a remote technology that can pipe sound from the remote system to your system. I find Webex not very useful in this regard, it is more tailored to providing presentation and demo capabilities rather than remote support. I have some products which run on Linux appliances, and the guys always use Webex to get into a PuTTY session on my desktop, which has SSH access to the devices. The user experience is painful to say the least. Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: 30 December 2013 00:38 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops SayToGo software only works with programs it knows about. If you use SaytoGo with programs that it isn't aware, then it doesn't provide much assistance. The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or Window-eyes. I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them. Currently we use a product called Webex to access peoples desktop. This program can either control a app or desktop. Any ideas team? On 27/12/2013, at 2:58 PM, Katherine Moss wrote:

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? I'm not quite sure it is, but I don't think so though.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't provide audio redirection and is just a console screen image.

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get good speech and Braille feedback, but need the AT installed on the server as well. 2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support.

I am hoping that at some point NVDA can work in option 1, as that would be very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

Scenario 2 is kind of similar with the remote audio redirection and RDP for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself. My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

We also have a VMWare infrastructure for many of our servers, but the VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

So far I have been able to use the assistance of colleagues, but I wonder how others do this? Right now I launch the MSTSC and then let someone else "drive."

I think a real issue, and perhaps an easy one, may be that our servers just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

Under this scenario also may be helping a remote user or family member in a different physical location.

I have done this a little with Jaws tandem in the past and it has worked relatively well again if the end user I am trying to help has Jaws.

I know I have read some discussions about remote desktop but I'm just wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

Best, Mika Pyyhkala

________________________________ This message contains information from Neighborhood Health Plan that may be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

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I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? I'm not quite sure it is, but I don't think so though.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't

Just have it on my machines and works find, no specific reason. Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine Moss Sent: Monday, December 30, 2013 11:56 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Remember that something like RIM or RAM, is technically no different from LogMeIn, TeamViewer, or one of those (either way, a piece of software has to be installed on the end being remoted into.) And why do you strictly mention TeamViewer 8? What's special about version 8 that's not compatible with the later versions? -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, December 30, 2013 10:17 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Hi, When you are using PuTTY etc, are you doing this from your machine, or remoting into another machine using something like Webex then using PuTTY on the remote end? If you can get PuTTY working on your machine, then remote in via SSH, then that is both more secure and will work with JFW. If you are relying on an underlying remote connection to use a remote copy of PuTTY, then I'm afraid you are out of luck unless you can install a screen reader. The litest install is currently a portible version of NVDA using a remote technology that can pipe sound from the remote system to your system. I find Webex not very useful in this regard, it is more tailored to providing presentation and demo capabilities rather than remote support. I have some products which run on Linux appliances, and the guys always use Webex to get into a PuTTY session on my desktop, which has SSH access to the devices. The user experience is painful to say the least. Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: 30 December 2013 00:38 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops SayToGo software only works with programs it knows about. If you use SaytoGo with programs that it isn't aware, then it doesn't provide much assistance. The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or Window-eyes. I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them. Currently we use a product called Webex to access peoples desktop. This program can either control a app or desktop. Any ideas team? On 27/12/2013, at 2:58 PM, Katherine Moss wrote: provide audio redirection and is just a console screen image.

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get

2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support.

I am hoping that at some point NVDA can work in option 1, as that would be very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

Scenario 2 is kind of similar with the remote audio redirection and RDP for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be

good speech and Braille feedback, but need the AT installed on the server as well. performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself. My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

We also have a VMWare infrastructure for many of our servers, but the

VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

So far I have been able to use the assistance of colleagues, but I wonder

how others do this? Right now I launch the MSTSC and then let someone else "drive."

I think a real issue, and perhaps an easy one, may be that our servers

just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an

end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

Under this scenario also may be helping a remote user or family member in

a different physical location.

I have done this a little with Jaws tandem in the past and it has worked

relatively well again if the end user I am trying to help has Jaws.

I know I have read some discussions about remote desktop but I'm just

wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

Best, Mika Pyyhkala

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Steve, does the RIM product require SayToGo or any other screen reader? My prime focus is to access a CRT, Putty or any SSH/Telnet app that is based upon the customers network. I cannot use remote SSH from my desktop because customer's do not permit this due to security reasons. They used to in the old days, but no longer. Sean On 31/12/2013, at 5:34 AM, Katherine Moss wrote:

I had no idea that TeamViewer had an audio redirect feature. I sure hope it's not through voice chat. Radmin is like that, and it's the biggest pain in the butt to set up.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Monday, December 30, 2013 1:05 PM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Just have it on my machines and works find, no specific reason.

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine Moss Sent: Monday, December 30, 2013 11:56 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Remember that something like RIM or RAM, is technically no different from LogMeIn, TeamViewer, or one of those (either way, a piece of software has to be installed on the end being remoted into.) And why do you strictly mention TeamViewer 8? What's special about version 8 that's not compatible with the later versions?

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, December 30, 2013 10:17 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

When you are using PuTTY etc, are you doing this from your machine, or remoting into another machine using something like Webex then using PuTTY on the remote end?

If you can get PuTTY working on your machine, then remote in via SSH, then that is both more secure and will work with JFW.

If you are relying on an underlying remote connection to use a remote copy of PuTTY, then I'm afraid you are out of luck unless you can install a screen reader.

The litest install is currently a portible version of NVDA using a remote technology that can pipe sound from the remote system to your system. I find Webex not very useful in this regard, it is more tailored to providing presentation and demo capabilities rather than remote support.

I have some products which run on Linux appliances, and the guys always use Webex to get into a PuTTY session on my desktop, which has SSH access to the devices. The user experience is painful to say the least.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: 30 December 2013 00:38 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

SayToGo software only works with programs it knows about. If you use SaytoGo with programs that it isn't aware, then it doesn't provide much assistance.

The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or Window-eyes. I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them.

Currently we use a product called Webex to access peoples desktop. This program can either control a app or desktop.

Any ideas team?

On 27/12/2013, at 2:58 PM, Katherine Moss wrote:

...

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? I'm not quite sure it is, but I don't think so though.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't provide audio redirection and is just a console screen image.

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get good speech and Braille feedback, but need the AT installed on the server as well. 2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support.

I am hoping that at some point NVDA can work in option 1, as that would be very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

Scenario 2 is kind of similar with the remote audio redirection and RDP for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself. My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

We also have a VMWare infrastructure for many of our servers, but the VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

So far I have been able to use the assistance of colleagues, but I wonder how others do this? Right now I launch the MSTSC and then let someone else "drive."

I think a real issue, and perhaps an easy one, may be that our servers just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

Under this scenario also may be helping a remote user or family member in a different physical location.

I have done this a little with Jaws tandem in the past and it has worked relatively well again if the end user I am trying to help has Jaws.

I know I have read some discussions about remote desktop but I'm just wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

Best, Mika Pyyhkala

________________________________ This message contains information from Neighborhood Health Plan that may be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

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I had no idea that TeamViewer had an audio redirect feature. I sure hope it's not through voice chat. Radmin is like that, and it's the biggest pain in the butt to set up.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Monday, December 30, 2013 1:05 PM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Just have it on my machines and works find, no specific reason.

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine Moss Sent: Monday, December 30, 2013 11:56 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Remember that something like RIM or RAM, is technically no different from LogMeIn, TeamViewer, or one of those (either way, a piece of software has to be installed on the end being remoted into.) And why do you strictly mention TeamViewer 8? What's special about version 8 that's not compatible with the later versions?

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, December 30, 2013 10:17 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

When you are using PuTTY etc, are you doing this from your machine, or remoting into another machine using something like Webex then using PuTTY on the remote end?

If you can get PuTTY working on your machine, then remote in via SSH, then

RIM and RAM uses the Serotek screen reader. For the most part, pretty easy to set up. Tehc support is horrible in my own experience. Not because they didn't know how to help just that they took so long to answer my questions. So long that they gave me an extra 60-days free trial. By that time I was very disenchanted with the product. At least the tech support side of it. I was told one day that the tech support person was not available because she was busy finishing up a podcast and that she would call me as soon as it was done. She got back to me two weeks later. Sadly, it's probably the best all in one solution for Remote Desktop Tools for Accessing Servers & Desktops. Second would be JFW I'm interested on how others use Team viewer HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 7:30 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops NO, you I believe you can use either RAMN or RIM without a screen reader, but the people at Serotek would best be able to answer this question. 650.249.1000 Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Tuesday, December 31, 2013 4:00 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Steve, does the RIM product require SayToGo or any other screen reader? My prime focus is to access a CRT, Putty or any SSH/Telnet app that is based upon the customers network. I cannot use remote SSH from my desktop because customer's do not permit this due to security reasons. They used to in the old days, but no longer. Sean On 31/12/2013, at 5:34 AM, Katherine Moss wrote: that is both more secure and will work with JFW.

If you are relying on an underlying remote connection to use a remote copy

of PuTTY, then I'm afraid you are out of luck unless you can install a screen reader.

The litest install is currently a portible version of NVDA using a remote

technology that can pipe sound from the remote system to your system. I find Webex not very useful in this regard, it is more tailored to providing presentation and demo capabilities rather than remote support.

I have some products which run on Linux appliances, and the guys always

use Webex to get into a PuTTY session on my desktop, which has SSH access to the devices. The user experience is painful to say the least.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: 30 December 2013 00:38 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

SayToGo software only works with programs it knows about. If you use

SaytoGo with programs that it isn't aware, then it doesn't provide much assistance.

The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or

I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them.

Currently we use a product called Webex to access peoples desktop. This

Window-eyes. program can either control a app or desktop.

Any ideas team?

On 27/12/2013, at 2:58 PM, Katherine Moss

wrote:

...

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote

I'm not quite sure it is, but I don't think so though.

...

-----Original Message----- From: Blind-sysadmins

...

Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't

[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson provide audio redirection and is just a console screen image.

...

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get

good speech and Braille feedback, but need the AT installed on the server as well.

...

2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in

...

I am hoping that at some point NVDA can work in option 1, as that would be

very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

...

Scenario 2 is kind of similar with the remote audio redirection and RDP

for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

...

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins

[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala

...

Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be

session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support. performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself.

My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

...

We also have a VMWare infrastructure for many of our servers, but the

VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

...

So far I have been able to use the assistance of colleagues, but I wonder

how others do this? Right now I launch the MSTSC and then let someone else "drive."

...

I think a real issue, and perhaps an easy one, may be that our servers

just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

...

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an

end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

...

Under this scenario also may be helping a remote user or family member in

a different physical location.

...

I have done this a little with Jaws tandem in the past and it has worked

relatively well again if the end user I am trying to help has Jaws.

...

I know I have read some discussions about remote desktop but I'm just

wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

...

Best, Mika Pyyhkala

________________________________ This message contains information from Neighborhood Health Plan that may

be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments.

...

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_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

I had no idea that TeamViewer had an audio redirect feature. I sure hope it's not through voice chat. Radmin is like that, and it's the biggest pain in the butt to set up.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Monday, December 30, 2013 1:05 PM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Just have it on my machines and works find, no specific reason.

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine Moss Sent: Monday, December 30, 2013 11:56 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Remember that something like RIM or RAM, is technically no different from LogMeIn, TeamViewer, or one of those (either way, a piece of software has to be installed on the end being remoted into.) And why do you strictly mention TeamViewer 8? What's special about version 8 that's not compatible with the later versions?

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, December 30, 2013 10:17 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

When you are using PuTTY etc, are you doing this from your machine, or remoting into another machine using something like Webex then using PuTTY on the remote end?

If you can get PuTTY working on your machine, then remote in via SSH, then

Clunky like NVDA or a different kind of clunky? HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:02 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops I have used Team viewer and its clunky but usable. I have used RAM enough to offer support if needed and am sorry to hear about your experiences. Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 7:53 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops RIM and RAM uses the Serotek screen reader. For the most part, pretty easy to set up. Tehc support is horrible in my own experience. Not because they didn't know how to help just that they took so long to answer my questions. So long that they gave me an extra 60-days free trial. By that time I was very disenchanted with the product. At least the tech support side of it. I was told one day that the tech support person was not available because she was busy finishing up a podcast and that she would call me as soon as it was done. She got back to me two weeks later. Sadly, it's probably the best all in one solution for Remote Desktop Tools for Accessing Servers & Desktops. Second would be JFW I'm interested on how others use Team viewer HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 7:30 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops NO, you I believe you can use either RAMN or RIM without a screen reader, but the people at Serotek would best be able to answer this question. 650.249.1000 Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Tuesday, December 31, 2013 4:00 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Steve, does the RIM product require SayToGo or any other screen reader? My prime focus is to access a CRT, Putty or any SSH/Telnet app that is based upon the customers network. I cannot use remote SSH from my desktop because customer's do not permit this due to security reasons. They used to in the old days, but no longer. Sean On 31/12/2013, at 5:34 AM, Katherine Moss wrote: that is both more secure and will work with JFW.

If you are relying on an underlying remote connection to use a remote copy

of PuTTY, then I'm afraid you are out of luck unless you can install a screen reader.

The litest install is currently a portible version of NVDA using a remote

technology that can pipe sound from the remote system to your system. I find Webex not very useful in this regard, it is more tailored to providing presentation and demo capabilities rather than remote support.

I have some products which run on Linux appliances, and the guys always

use Webex to get into a PuTTY session on my desktop, which has SSH access to the devices. The user experience is painful to say the least.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: 30 December 2013 00:38 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

SayToGo software only works with programs it knows about. If you use

SaytoGo with programs that it isn't aware, then it doesn't provide much assistance.

The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or

I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them.

Currently we use a product called Webex to access peoples desktop. This

Window-eyes. program can either control a app or desktop.

Any ideas team?

On 27/12/2013, at 2:58 PM, Katherine Moss

wrote:

...

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote

I'm not quite sure it is, but I don't think so though.

...

-----Original Message----- From: Blind-sysadmins

...

Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't

[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson provide audio redirection and is just a console screen image.

...

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get

good speech and Braille feedback, but need the AT installed on the server as well.

...

2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in

...

I am hoping that at some point NVDA can work in option 1, as that would be

very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

...

Scenario 2 is kind of similar with the remote audio redirection and RDP

for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

...

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins

[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala

...

Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be

session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support. performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself.

My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

...

We also have a VMWare infrastructure for many of our servers, but the

VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

...

So far I have been able to use the assistance of colleagues, but I wonder

how others do this? Right now I launch the MSTSC and then let someone else "drive."

...

I think a real issue, and perhaps an easy one, may be that our servers

just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

...

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an

end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

...

Under this scenario also may be helping a remote user or family member in

a different physical location.

...

I have done this a little with Jaws tandem in the past and it has worked

relatively well again if the end user I am trying to help has Jaws.

...

I know I have read some discussions about remote desktop but I'm just

wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

...

Best, Mika Pyyhkala

________________________________ This message contains information from Neighborhood Health Plan that may

be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments.

...

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_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

I had no idea that TeamViewer had an audio redirect feature. I sure hope it's not through voice chat. Radmin is like that, and it's the biggest pain in the butt to set up.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Monday, December 30, 2013 1:05 PM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Just have it on my machines and works find, no specific reason.

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine Moss Sent: Monday, December 30, 2013 11:56 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Remember that something like RIM or RAM, is technically no different from LogMeIn, TeamViewer, or one of those (either way, a piece of software has to be installed on the end being remoted into.) And why do you strictly mention TeamViewer 8? What's special about version 8 that's not compatible with the later versions?

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, December 30, 2013 10:17 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

When you are using PuTTY etc, are you doing this from your machine, or remoting into another machine using something like Webex then using PuTTY on the remote end?

If you can get PuTTY working on your machine, then remote in via SSH, then

Are you using JFW with the remote access enabled? HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:17 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Cluncky slow but your able to get use to it, installed it on my machines on my home network and tried remotely controlling each machine and you have to enter a code and password but worked as if you were sitting in front of the machine. Depends on the memory and resources of the remotely controlled machine. Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 8:05 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Clunky like NVDA or a different kind of clunky? HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:02 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops I have used Team viewer and its clunky but usable. I have used RAM enough to offer support if needed and am sorry to hear about your experiences. Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 7:53 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops RIM and RAM uses the Serotek screen reader. For the most part, pretty easy to set up. Tehc support is horrible in my own experience. Not because they didn't know how to help just that they took so long to answer my questions. So long that they gave me an extra 60-days free trial. By that time I was very disenchanted with the product. At least the tech support side of it. I was told one day that the tech support person was not available because she was busy finishing up a podcast and that she would call me as soon as it was done. She got back to me two weeks later. Sadly, it's probably the best all in one solution for Remote Desktop Tools for Accessing Servers & Desktops. Second would be JFW I'm interested on how others use Team viewer HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 7:30 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops NO, you I believe you can use either RAMN or RIM without a screen reader, but the people at Serotek would best be able to answer this question. 650.249.1000 Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Tuesday, December 31, 2013 4:00 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Steve, does the RIM product require SayToGo or any other screen reader? My prime focus is to access a CRT, Putty or any SSH/Telnet app that is based upon the customers network. I cannot use remote SSH from my desktop because customer's do not permit this due to security reasons. They used to in the old days, but no longer. Sean On 31/12/2013, at 5:34 AM, Katherine Moss wrote: that is both more secure and will work with JFW.

If you are relying on an underlying remote connection to use a remote copy

of PuTTY, then I'm afraid you are out of luck unless you can install a screen reader.

The litest install is currently a portible version of NVDA using a remote

technology that can pipe sound from the remote system to your system. I find Webex not very useful in this regard, it is more tailored to providing presentation and demo capabilities rather than remote support.

I have some products which run on Linux appliances, and the guys always

use Webex to get into a PuTTY session on my desktop, which has SSH access to the devices. The user experience is painful to say the least.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: 30 December 2013 00:38 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

SayToGo software only works with programs it knows about. If you use

SaytoGo with programs that it isn't aware, then it doesn't provide much assistance.

The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or

I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them.

Currently we use a product called Webex to access peoples desktop. This

Window-eyes. program can either control a app or desktop.

Any ideas team?

On 27/12/2013, at 2:58 PM, Katherine Moss

wrote:

...

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote

I'm not quite sure it is, but I don't think so though.

...

-----Original Message----- From: Blind-sysadmins

...

Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't

[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson provide audio redirection and is just a console screen image.

...

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get

good speech and Braille feedback, but need the AT installed on the server as well.

...

2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in

...

I am hoping that at some point NVDA can work in option 1, as that would be

very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

...

Scenario 2 is kind of similar with the remote audio redirection and RDP

for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

...

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins

[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala

...

Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be

session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support. performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself.

My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

...

We also have a VMWare infrastructure for many of our servers, but the

VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

...

So far I have been able to use the assistance of colleagues, but I wonder

how others do this? Right now I launch the MSTSC and then let someone else "drive."

...

I think a real issue, and perhaps an easy one, may be that our servers

just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

...

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an

end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

...

Under this scenario also may be helping a remote user or family member in

a different physical location.

...

I have done this a little with Jaws tandem in the past and it has worked

relatively well again if the end user I am trying to help has Jaws.

...

I know I have read some discussions about remote desktop but I'm just

wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

...

Best, Mika Pyyhkala

________________________________ This message contains information from Neighborhood Health Plan that may

be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments.

...

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

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I had no idea that TeamViewer had an audio redirect feature. I sure hope it's not through voice chat. Radmin is like that, and it's the biggest pain in the butt to set up.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Monday, December 30, 2013 1:05 PM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Just have it on my machines and works find, no specific reason.

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine Moss Sent: Monday, December 30, 2013 11:56 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Remember that something like RIM or RAM, is technically no different from LogMeIn, TeamViewer, or one of those (either way, a piece of software has to be installed on the end being remoted into.) And why do you strictly mention TeamViewer 8? What's special about version 8 that's not compatible with the later versions?

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, December 30, 2013 10:17 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

When you are using PuTTY etc, are you doing this from your machine, or remoting into another machine using something like Webex then using PuTTY on the remote end?

If you can get PuTTY working on your machine, then remote in via SSH, then

Hi, The remote license for JFW only needs to be purchased if you want to access a remote JFW via Citrix or RDP. Using sound redirection via TeamViewer or LogMeIn can be used with a standard license without the features installed. I don't own a remote JFW license over here. Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: 31 December 2013 14:25 To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Are you using JFW with the remote access enabled? HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:17 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Cluncky slow but your able to get use to it, installed it on my machines on my home network and tried remotely controlling each machine and you have to enter a code and password but worked as if you were sitting in front of the machine. Depends on the memory and resources of the remotely controlled machine. Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 8:05 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Clunky like NVDA or a different kind of clunky? HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:02 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops I have used Team viewer and its clunky but usable. I have used RAM enough to offer support if needed and am sorry to hear about your experiences. Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 7:53 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops RIM and RAM uses the Serotek screen reader. For the most part, pretty easy to set up. Tehc support is horrible in my own experience. Not because they didn't know how to help just that they took so long to answer my questions. So long that they gave me an extra 60-days free trial. By that time I was very disenchanted with the product. At least the tech support side of it. I was told one day that the tech support person was not available because she was busy finishing up a podcast and that she would call me as soon as it was done. She got back to me two weeks later. Sadly, it's probably the best all in one solution for Remote Desktop Tools for Accessing Servers & Desktops. Second would be JFW I'm interested on how others use Team viewer HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 7:30 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops NO, you I believe you can use either RAMN or RIM without a screen reader, but the people at Serotek would best be able to answer this question. 650.249.1000 Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Tuesday, December 31, 2013 4:00 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Steve, does the RIM product require SayToGo or any other screen reader? My prime focus is to access a CRT, Putty or any SSH/Telnet app that is based upon the customers network. I cannot use remote SSH from my desktop because customer's do not permit this due to security reasons. They used to in the old days, but no longer. Sean On 31/12/2013, at 5:34 AM, Katherine Moss wrote: that is both more secure and will work with JFW.

If you are relying on an underlying remote connection to use a remote copy

of PuTTY, then I'm afraid you are out of luck unless you can install a screen reader.

The litest install is currently a portible version of NVDA using a remote

technology that can pipe sound from the remote system to your system. I find Webex not very useful in this regard, it is more tailored to providing presentation and demo capabilities rather than remote support.

I have some products which run on Linux appliances, and the guys always

use Webex to get into a PuTTY session on my desktop, which has SSH access to the devices. The user experience is painful to say the least.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: 30 December 2013 00:38 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

SayToGo software only works with programs it knows about. If you use

SaytoGo with programs that it isn't aware, then it doesn't provide much assistance.

The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or

I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them.

Currently we use a product called Webex to access peoples desktop. This

Window-eyes. program can either control a app or desktop.

Any ideas team?

On 27/12/2013, at 2:58 PM, Katherine Moss

wrote:

...

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote

I'm not quite sure it is, but I don't think so though.

...

-----Original Message----- From: Blind-sysadmins

...

Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't

[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson provide audio redirection and is just a console screen image.

...

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get

good speech and Braille feedback, but need the AT installed on the server as well.

...

2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in

...

I am hoping that at some point NVDA can work in option 1, as that would be

very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

...

Scenario 2 is kind of similar with the remote audio redirection and RDP

for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

...

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins

[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala

...

Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be

session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support. performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself.

My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

...

We also have a VMWare infrastructure for many of our servers, but the

VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

...

So far I have been able to use the assistance of colleagues, but I wonder

how others do this? Right now I launch the MSTSC and then let someone else "drive."

...

I think a real issue, and perhaps an easy one, may be that our servers

just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

...

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an

end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

...

Under this scenario also may be helping a remote user or family member in

a different physical location.

...

I have done this a little with Jaws tandem in the past and it has worked

relatively well again if the end user I am trying to help has Jaws.

...

I know I have read some discussions about remote desktop but I'm just

wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

...

Best, Mika Pyyhkala

________________________________ This message contains information from Neighborhood Health Plan that may

be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments.

...

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How does the remote license scheme work? I mean do you need to purchase a remote license for each computer or server you would like to work on? Vincent. On 1/2/2014 5:05 PM, Fermin, German wrote:

I own a remote jaws license here. One thing that Freedom does mnot make very clear, you also need to buy a dongle.. I think it's 200 dollars for them to press a few buttons and change your account and 45 dollars for the dongle. It's been a while since these were purchased so prices may have changed since then

HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Wednesday, January 01, 2014 6:28 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

The remote license for JFW only needs to be purchased if you want to access a remote JFW via Citrix or RDP. Using sound redirection via TeamViewer or LogMeIn can be used with a standard license without the features installed. I don't own a remote JFW license over here.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: 31 December 2013 14:25 To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Are you using JFW with the remote access enabled?

HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:17 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Cluncky slow but your able to get use to it, installed it on my machines on my home network and tried remotely controlling each machine and you have to enter a code and password but worked as if you were sitting in front of the machine. Depends on the memory and resources of the remotely controlled machine.

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 8:05 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Clunky like NVDA or a different kind of clunky?

HF

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:02 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

I have used Team viewer and its clunky but usable.

I have used RAM enough to offer support if needed and am sorry to hear about your experiences.

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 7:53 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

RIM and RAM uses the Serotek screen reader. For the most part, pretty easy to set up. Tehc support is horrible in my own experience. Not because they didn't know how to help just that they took so long to answer my questions. So long that they gave me an extra 60-days free trial. By that time I was very disenchanted with the product. At least the tech support side of it. I was told one day that the tech support person was not available because she was busy finishing up a podcast and that she would call me as soon as it was done. She got back to me two weeks later.

Sadly, it's probably the best all in one solution for Remote Desktop Tools for Accessing Servers & Desktops. Second would be JFW

I'm interested on how others use Team viewer

HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 7:30 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

NO, you I believe you can use either RAMN or RIM without a screen reader, but the people at Serotek would best be able to answer this question.

650.249.1000

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Tuesday, December 31, 2013 4:00 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Steve,

does the RIM product require SayToGo or any other screen reader?

My prime focus is to access a CRT, Putty or any SSH/Telnet app that is based upon the customers network. I cannot use remote SSH from my desktop because customer's do not permit this due to security reasons. They used to in the old days, but no longer.

Sean On 31/12/2013, at 5:34 AM, Katherine Moss wrote:

...

I had no idea that TeamViewer had an audio redirect feature. I sure hope it's not through voice chat. Radmin is like that, and it's the biggest pain in the butt to set up.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Monday, December 30, 2013 1:05 PM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Just have it on my machines and works find, no specific reason.

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine Moss Sent: Monday, December 30, 2013 11:56 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Remember that something like RIM or RAM, is technically no different from LogMeIn, TeamViewer, or one of those (either way, a piece of software has to be installed on the end being remoted into.) And why do you strictly mention TeamViewer 8? What's special about version 8 that's not compatible with the later versions?

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, December 30, 2013 10:17 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

When you are using PuTTY etc, are you doing this from your machine, or remoting into another machine using something like Webex then using PuTTY on the remote end?

If you can get PuTTY working on your machine, then remote in via SSH, then that is both more secure and will work with JFW.

If you are relying on an underlying remote connection to use a remote copy of PuTTY, then I'm afraid you are out of luck unless you can install a screen reader.

The litest install is currently a portible version of NVDA using a remote technology that can pipe sound from the remote system to your system. I find Webex not very useful in this regard, it is more tailored to providing presentation and demo capabilities rather than remote support.

I have some products which run on Linux appliances, and the guys always use Webex to get into a PuTTY session on my desktop, which has SSH access to the devices. The user experience is painful to say the least.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: 30 December 2013 00:38 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

SayToGo software only works with programs it knows about. If you use SaytoGo with programs that it isn't aware, then it doesn't provide much assistance.

The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or Window-eyes. I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them.

Currently we use a product called Webex to access peoples desktop. This program can either control a app or desktop.

Any ideas team?

On 27/12/2013, at 2:58 PM, Katherine Moss wrote:

...

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? I'm not quite sure it is, but I don't think so though.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't provide audio redirection and is just a console screen image.

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get good speech and Braille feedback, but need the AT installed on the server as well. 2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support.

I am hoping that at some point NVDA can work in option 1, as that would be very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

Scenario 2 is kind of similar with the remote audio redirection and RDP for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself. My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

We also have a VMWare infrastructure for many of our servers, but the VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

So far I have been able to use the assistance of colleagues, but I wonder how others do this? Right now I launch the MSTSC and then let someone else "drive."

I think a real issue, and perhaps an easy one, may be that our servers just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

Under this scenario also may be helping a remote user or family member in a different physical location.

I have done this a little with Jaws tandem in the past and it has worked relatively well again if the end user I am trying to help has Jaws.

I know I have read some discussions about remote desktop but I'm just wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

Best, Mika Pyyhkala

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Hi, Sorry to be dumb. But when you say only the remote access components of JFW need installing on the server, I haven't been able to get that option. I can only install a full copy of JFW on the server. It isn't activated, but it is still the full installation with all of the other stuff like FS Reader and the like. Is there an option to do a minimal install on the server for remote access deployments? Thanks. Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Chris Nestrud Sent: 02 January 2014 16:42 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Concerning JFW, the copy on the desktop from which you will be initiating the RDP connection needs to have the Remote Access add-on installed. This add-on costs $200.00. The system to which you will be connecting needs to have JFW installed, either a full version of JFW, or only the remote access components. The copy of JFW on the system to which you will be connecting does not need to be authorized. Concerning the copy of JFW on the system from which you will be initiating the connection, it can be authorized using an ILM key or using a dongle. That said, in cases where you'll be switching computers regularly, a dongle is a nice thing to have. Chris On Thu, January 2, 2014 10:05 am, Fermin, German wrote:

I own a remote jaws license here. One thing that Freedom does mnot make very clear, you also need to buy a dongle.. I think it's 200 dollars for them to press a few buttons and change your account and 45 dollars for the dongle. It's been a while since these were purchased so prices may have changed since then

HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Wednesday, January 01, 2014 6:28 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

The remote license for JFW only needs to be purchased if you want to access a remote JFW via Citrix or RDP. Using sound redirection via TeamViewer or LogMeIn can be used with a standard license without the features installed. I don't own a remote JFW license over here.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: 31 December 2013 14:25 To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Are you using JFW with the remote access enabled?

HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:17 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Cluncky slow but your able to get use to it, installed it on my machines on my home network and tried remotely controlling each machine and you have to enter a code and password but worked as if you were sitting in front of the machine. Depends on the memory and resources of the remotely controlled machine.

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 8:05 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Clunky like NVDA or a different kind of clunky?

HF

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:02 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

I have used Team viewer and its clunky but usable.

I have used RAM enough to offer support if needed and am sorry to hear about your experiences.

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 7:53 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

RIM and RAM uses the Serotek screen reader. For the most part, pretty easy to set up. Tehc support is horrible in my own experience. Not because they didn't know how to help just that they took so long to answer my questions. So long that they gave me an extra 60-days free trial. By that time I was very disenchanted with the product. At least the tech support side of it. I was told one day that the tech support person was not available because she was busy finishing up a podcast and that she would call me as soon as it was done. She got back to me two weeks later.

Sadly, it's probably the best all in one solution for Remote Desktop Tools for Accessing Servers & Desktops. Second would be JFW

I'm interested on how others use Team viewer

HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 7:30 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

NO, you I believe you can use either RAMN or RIM without a screen reader, but the people at Serotek would best be able to answer this question.

650.249.1000

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Tuesday, December 31, 2013 4:00 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Steve,

does the RIM product require SayToGo or any other screen reader?

My prime focus is to access a CRT, Putty or any SSH/Telnet app that is based upon the customers network. I cannot use remote SSH from my desktop because customer's do not permit this due to security reasons. They used to in the old days, but no longer.

Sean On 31/12/2013, at 5:34 AM, Katherine Moss wrote:

...

I had no idea that TeamViewer had an audio redirect feature. I sure hope it's not through voice chat. Radmin is like that, and it's the biggest pain in the butt to set up.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Monday, December 30, 2013 1:05 PM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Just have it on my machines and works find, no specific reason.

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine Moss Sent: Monday, December 30, 2013 11:56 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Remember that something like RIM or RAM, is technically no different from LogMeIn, TeamViewer, or one of those (either way, a piece of software has to be installed on the end being remoted into.) And why do you strictly mention TeamViewer 8? What's special about version 8 that's not compatible with the later versions?

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, December 30, 2013 10:17 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

When you are using PuTTY etc, are you doing this from your machine, or remoting into another machine using something like Webex then using PuTTY on the remote end?

If you can get PuTTY working on your machine, then remote in via SSH, then that is both more secure and will work with JFW.

If you are relying on an underlying remote connection to use a remote copy of PuTTY, then I'm afraid you are out of luck unless you can install a screen reader.

The litest install is currently a portible version of NVDA using a remote technology that can pipe sound from the remote system to your system. I find Webex not very useful in this regard, it is more tailored to providing presentation and demo capabilities rather than remote support.

I have some products which run on Linux appliances, and the guys always use Webex to get into a PuTTY session on my desktop, which has SSH access to the devices. The user experience is painful to say the least.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: 30 December 2013 00:38 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

SayToGo software only works with programs it knows about. If you use SaytoGo with programs that it isn't aware, then it doesn't provide much assistance.

The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or Window-eyes. I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them.

Currently we use a product called Webex to access peoples desktop. This program can either control a app or desktop.

Any ideas team?

On 27/12/2013, at 2:58 PM, Katherine Moss wrote:

...

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? I'm not quite sure it is, but I don't think so though.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't provide audio redirection and is just a console screen image.

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get good speech and Braille feedback, but need the AT installed on the server as well. 2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support.

I am hoping that at some point NVDA can work in option 1, as that would be very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

Scenario 2 is kind of similar with the remote audio redirection and RDP for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself. My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

We also have a VMWare infrastructure for many of our servers, but the VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

So far I have been able to use the assistance of colleagues, but I wonder how others do this? Right now I launch the MSTSC and then let someone else "drive."

I think a real issue, and perhaps an easy one, may be that our servers just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

Under this scenario also may be helping a remote user or family member in a different physical location.

I have done this a little with Jaws tandem in the past and it has worked relatively well again if the end user I am trying to help has Jaws.

I know I have read some discussions about remote desktop but I'm just wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

Best, Mika Pyyhkala

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I had no idea that TeamViewer had an audio redirect feature. I sure hope it's not through voice chat. Radmin is like that, and it's the biggest pain in the butt to set up.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Monday, December 30, 2013 1:05 PM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Just have it on my machines and works find, no specific reason.

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine Moss Sent: Monday, December 30, 2013 11:56 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Remember that something like RIM or RAM, is technically no different from LogMeIn, TeamViewer, or one of those (either way, a piece of software has to be installed on the end being remoted into.) And why do you strictly mention TeamViewer 8? What's special about version 8 that's not compatible with the later versions?

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, December 30, 2013 10:17 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

When you are using PuTTY etc, are you doing this from your machine, or remoting into another machine using something like Webex then using PuTTY on the remote end?

If you can get PuTTY working on your machine, then remote in via SSH, then

Hi, The remote license for JFW only needs to be purchased if you want to access a remote JFW via Citrix or RDP. Using sound redirection via TeamViewer or LogMeIn can be used with a standard license without the features installed. I don't own a remote JFW license over here. Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: 31 December 2013 14:25 To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Are you using JFW with the remote access enabled? HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:17 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Cluncky slow but your able to get use to it, installed it on my machines on my home network and tried remotely controlling each machine and you have to enter a code and password but worked as if you were sitting in front of the machine. Depends on the memory and resources of the remotely controlled machine. Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 8:05 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Clunky like NVDA or a different kind of clunky? HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:02 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops I have used Team viewer and its clunky but usable. I have used RAM enough to offer support if needed and am sorry to hear about your experiences. Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 7:53 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops RIM and RAM uses the Serotek screen reader. For the most part, pretty easy to set up. Tehc support is horrible in my own experience. Not because they didn't know how to help just that they took so long to answer my questions. So long that they gave me an extra 60-days free trial. By that time I was very disenchanted with the product. At least the tech support side of it. I was told one day that the tech support person was not available because she was busy finishing up a podcast and that she would call me as soon as it was done. She got back to me two weeks later. Sadly, it's probably the best all in one solution for Remote Desktop Tools for Accessing Servers & Desktops. Second would be JFW I'm interested on how others use Team viewer HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 7:30 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops NO, you I believe you can use either RAMN or RIM without a screen reader, but the people at Serotek would best be able to answer this question. 650.249.1000 Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Tuesday, December 31, 2013 4:00 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Steve, does the RIM product require SayToGo or any other screen reader? My prime focus is to access a CRT, Putty or any SSH/Telnet app that is based upon the customers network. I cannot use remote SSH from my desktop because customer's do not permit this due to security reasons. They used to in the old days, but no longer. Sean On 31/12/2013, at 5:34 AM, Katherine Moss wrote: that is both more secure and will work with JFW.

If you are relying on an underlying remote connection to use a remote copy

of PuTTY, then I'm afraid you are out of luck unless you can install a screen reader.

The litest install is currently a portible version of NVDA using a remote

technology that can pipe sound from the remote system to your system. I find Webex not very useful in this regard, it is more tailored to providing presentation and demo capabilities rather than remote support.

I have some products which run on Linux appliances, and the guys always

use Webex to get into a PuTTY session on my desktop, which has SSH access to the devices. The user experience is painful to say the least.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: 30 December 2013 00:38 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

SayToGo software only works with programs it knows about. If you use

SaytoGo with programs that it isn't aware, then it doesn't provide much assistance.

The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or

I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them.

Currently we use a product called Webex to access peoples desktop. This

Window-eyes. program can either control a app or desktop.

Any ideas team?

On 27/12/2013, at 2:58 PM, Katherine Moss

wrote:

...

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote

I'm not quite sure it is, but I don't think so though.

...

-----Original Message----- From: Blind-sysadmins

...

Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't

[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson provide audio redirection and is just a console screen image.

...

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get

good speech and Braille feedback, but need the AT installed on the server as well.

...

2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in

...

I am hoping that at some point NVDA can work in option 1, as that would be

very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

...

Scenario 2 is kind of similar with the remote audio redirection and RDP

for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

...

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins

[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala

...

Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be

session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support. performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself.

My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

...

We also have a VMWare infrastructure for many of our servers, but the

VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

...

So far I have been able to use the assistance of colleagues, but I wonder

how others do this? Right now I launch the MSTSC and then let someone else "drive."

...

I think a real issue, and perhaps an easy one, may be that our servers

just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

...

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an

end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

...

Under this scenario also may be helping a remote user or family member in

a different physical location.

...

I have done this a little with Jaws tandem in the past and it has worked

relatively well again if the end user I am trying to help has Jaws.

...

I know I have read some discussions about remote desktop but I'm just

wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

...

Best, Mika Pyyhkala

________________________________ This message contains information from Neighborhood Health Plan that may

be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments.

...

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_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

I had no idea that TeamViewer had an audio redirect feature. I sure hope it's not through voice chat. Radmin is like that, and it's the biggest pain in the butt to set up.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Monday, December 30, 2013 1:05 PM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Just have it on my machines and works find, no specific reason.

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine Moss Sent: Monday, December 30, 2013 11:56 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Remember that something like RIM or RAM, is technically no different from LogMeIn, TeamViewer, or one of those (either way, a piece of software has to be installed on the end being remoted into.) And why do you strictly mention TeamViewer 8? What's special about version 8 that's not compatible with the later versions?

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, December 30, 2013 10:17 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

When you are using PuTTY etc, are you doing this from your machine, or remoting into another machine using something like Webex then using PuTTY on

Yes, Jaws, System Access, NVDA Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: Tuesday, December 31, 2013 8:42 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops When you use Team Viewer, do you have a screen reader installed on the machine that you are controlling? Best, Mika -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:17 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Cluncky slow but your able to get use to it, installed it on my machines on my home network and tried remotely controlling each machine and you have to enter a code and password but worked as if you were sitting in front of the machine. Depends on the memory and resources of the remotely controlled machine. Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 8:05 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Clunky like NVDA or a different kind of clunky? HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:02 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops I have used Team viewer and its clunky but usable. I have used RAM enough to offer support if needed and am sorry to hear about your experiences. Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 7:53 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops RIM and RAM uses the Serotek screen reader. For the most part, pretty easy to set up. Tehc support is horrible in my own experience. Not because they didn't know how to help just that they took so long to answer my questions. So long that they gave me an extra 60-days free trial. By that time I was very disenchanted with the product. At least the tech support side of it. I was told one day that the tech support person was not available because she was busy finishing up a podcast and that she would call me as soon as it was done. She got back to me two weeks later. Sadly, it's probably the best all in one solution for Remote Desktop Tools for Accessing Servers & Desktops. Second would be JFW I'm interested on how others use Team viewer HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 7:30 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops NO, you I believe you can use either RAMN or RIM without a screen reader, but the people at Serotek would best be able to answer this question. 650.249.1000 Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Tuesday, December 31, 2013 4:00 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Steve, does the RIM product require SayToGo or any other screen reader? My prime focus is to access a CRT, Putty or any SSH/Telnet app that is based upon the customers network. I cannot use remote SSH from my desktop because customer's do not permit this due to security reasons. They used to in the old days, but no longer. Sean On 31/12/2013, at 5:34 AM, Katherine Moss wrote: the remote end?

If you can get PuTTY working on your machine, then remote in via SSH, then

that is both more secure and will work with JFW.

If you are relying on an underlying remote connection to use a remote copy

of PuTTY, then I'm afraid you are out of luck unless you can install a screen reader.

The litest install is currently a portible version of NVDA using a remote

technology that can pipe sound from the remote system to your system. I find Webex not very useful in this regard, it is more tailored to providing presentation and demo capabilities rather than remote support.

I have some products which run on Linux appliances, and the guys always

use Webex to get into a PuTTY session on my desktop, which has SSH access to the devices. The user experience is painful to say the least.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: 30 December 2013 00:38 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

SayToGo software only works with programs it knows about. If you use

SaytoGo with programs that it isn't aware, then it doesn't provide much assistance.

The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or

I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them.

Currently we use a product called Webex to access peoples desktop. This

Window-eyes. program can either control a app or desktop.

Any ideas team?

On 27/12/2013, at 2:58 PM, Katherine Moss

wrote:

...

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote

I'm not quite sure it is, but I don't think so though.

...

-----Original Message----- From: Blind-sysadmins

...

Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't

[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson provide audio redirection and is just a console screen image.

...

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get

good speech and Braille feedback, but need the AT installed on the server as well.

...

2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in

...

I am hoping that at some point NVDA can work in option 1, as that would be

very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

...

Scenario 2 is kind of similar with the remote audio redirection and RDP

for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

...

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins

[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala

...

Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be

My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

...

We also have a VMWare infrastructure for many of our servers, but the

VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

...

So far I have been able to use the assistance of colleagues, but I wonder

how others do this? Right now I launch the MSTSC and then let someone else "drive."

...

I think a real issue, and perhaps an easy one, may be that our servers

just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

...

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an

end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on

...

Under this scenario also may be helping a remote user or family member in

a different physical location.

...

I have done this a little with Jaws tandem in the past and it has worked

relatively well again if the end user I am trying to help has Jaws.

...

I know I have read some discussions about remote desktop but I'm just

wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

...

Best, Mika Pyyhkala

________________________________ This message contains information from Neighborhood Health Plan that may

be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient,

session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support. performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself. these machines than it would be on our production servers :). please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments.

...

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins This message contains information from Neighborhood Health Plan that may be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

Thanks everyone for this interesting thread. I am still in the difficult situation that I cannot support my customers effectively in the same manner as my co-workers. I will check out SayToGo to see if it works with putty, terra term. If it doesn't, then RIM isn't a solution. All other solutions outlined here cannot be used due to the customers environments. This is a major area of issue in my books to keep blind people employed in desktop support jobs. Something needs to be done about it. Sean On 01/01/2014, at 5:02 AM, David Mehler wrote:

Hello,

I am also interested in teamviewer. If anyone has a podcast or something on this I'd be interested.

Right now I'd like to remote control the local machines on my network before branching out to other non-local machines that I've set up.

Thanks. Dave.

On 12/31/13, Stephen Guerra wrote:

...

Yes, Jaws, System Access, NVDA

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: Tuesday, December 31, 2013 8:42 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

When you use Team Viewer, do you have a screen reader installed on the machine that you are controlling?

Best, Mika

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:17 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Cluncky slow but your able to get use to it, installed it on my machines on my home network and tried remotely controlling each machine and you have to enter a code and password but worked as if you were sitting in front of the machine. Depends on the memory and resources of the remotely controlled machine.

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 8:05 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Clunky like NVDA or a different kind of clunky?

HF

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:02 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

I have used Team viewer and its clunky but usable.

I have used RAM enough to offer support if needed and am sorry to hear about your experiences.

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 7:53 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

RIM and RAM uses the Serotek screen reader. For the most part, pretty easy to set up. Tehc support is horrible in my own experience. Not because they didn't know how to help just that they took so long to answer my questions. So long that they gave me an extra 60-days free trial. By that time I was very disenchanted with the product. At least the tech support side of it. I was told one day that the tech support person was not available because she was busy finishing up a podcast and that she would call me as soon as it was done. She got back to me two weeks later.

Sadly, it's probably the best all in one solution for Remote Desktop Tools for Accessing Servers & Desktops. Second would be JFW

I'm interested on how others use Team viewer

HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 7:30 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

NO, you I believe you can use either RAMN or RIM without a screen reader, but the people at Serotek would best be able to answer this question.

650.249.1000

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Tuesday, December 31, 2013 4:00 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Steve,

does the RIM product require SayToGo or any other screen reader?

My prime focus is to access a CRT, Putty or any SSH/Telnet app that is based upon the customers network. I cannot use remote SSH from my desktop because customer's do not permit this due to security reasons. They used to in the old days, but no longer.

Sean On 31/12/2013, at 5:34 AM, Katherine Moss wrote:

...

I had no idea that TeamViewer had an audio redirect feature. I sure hope it's not through voice chat. Radmin is like that, and it's the biggest pain in the butt to set up.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Monday, December 30, 2013 1:05 PM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Just have it on my machines and works find, no specific reason.

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine Moss Sent: Monday, December 30, 2013 11:56 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Remember that something like RIM or RAM, is technically no different from LogMeIn, TeamViewer, or one of those (either way, a piece of software has to be installed on the end being remoted into.) And why do you strictly mention TeamViewer 8? What's special about version 8 that's not compatible with the later versions?

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, December 30, 2013 10:17 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

When you are using PuTTY etc, are you doing this from your machine, or remoting into another machine using something like Webex then using PuTTY on the remote end?

If you can get PuTTY working on your machine, then remote in via SSH, then that is both more secure and will work with JFW.

If you are relying on an underlying remote connection to use a remote copy of PuTTY, then I'm afraid you are out of luck unless you can install a screen reader.

The litest install is currently a portible version of NVDA using a remote technology that can pipe sound from the remote system to your system. I find Webex not very useful in this regard, it is more tailored to providing presentation and demo capabilities rather than remote support.

I have some products which run on Linux appliances, and the guys always use Webex to get into a PuTTY session on my desktop, which has SSH access to the devices. The user experience is painful to say the least.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: 30 December 2013 00:38 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

SayToGo software only works with programs it knows about. If you use SaytoGo with programs that it isn't aware, then it doesn't provide much assistance.

The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or Window-eyes. I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them.

Currently we use a product called Webex to access peoples desktop. This program can either control a app or desktop.

Any ideas team?

On 27/12/2013, at 2:58 PM, Katherine Moss wrote:

...

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? I'm not quite sure it is, but I don't think so though.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't provide audio redirection and is just a console screen image.

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get good speech and Braille feedback, but need the AT installed on the server as well. 2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support.

I am hoping that at some point NVDA can work in option 1, as that would be very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

Scenario 2 is kind of similar with the remote audio redirection and RDP for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself. My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

We also have a VMWare infrastructure for many of our servers, but the VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

So far I have been able to use the assistance of colleagues, but I wonder how others do this? Right now I launch the MSTSC and then let someone else "drive."

I think a real issue, and perhaps an easy one, may be that our servers just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

Under this scenario also may be helping a remote user or family member in a different physical location.

I have done this a little with Jaws tandem in the past and it has worked relatively well again if the end user I am trying to help has Jaws.

I know I have read some discussions about remote desktop but I'm just wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

Best, Mika Pyyhkala

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I had no idea that TeamViewer had an audio redirect feature. I sure hope it's not through voice chat. Radmin is like that, and it's the biggest pain in the butt to set up.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Monday, December 30, 2013 1:05 PM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Just have it on my machines and works find, no specific reason.

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine Moss Sent: Monday, December 30, 2013 11:56 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Remember that something like RIM or RAM, is technically no different from LogMeIn, TeamViewer, or one of those (either way, a piece of software has to be installed on the end being remoted into.) And why do you strictly mention TeamViewer 8? What's special about version 8 that's not compatible with the later versions?

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, December 30, 2013 10:17 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

When you are using PuTTY etc, are you doing this from your machine, or remoting into another machine using something like Webex then using PuTTY on the remote end?

If you can get PuTTY working on your machine, then remote in via SSH, then

Hi, Yup, there must always be a screen reader installed on the remote PC unless you are using RIM/RAM. Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: 31 December 2013 14:42 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops When you use Team Viewer, do you have a screen reader installed on the machine that you are controlling? Best, Mika -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:17 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Cluncky slow but your able to get use to it, installed it on my machines on my home network and tried remotely controlling each machine and you have to enter a code and password but worked as if you were sitting in front of the machine. Depends on the memory and resources of the remotely controlled machine. Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 8:05 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Clunky like NVDA or a different kind of clunky? HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:02 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops I have used Team viewer and its clunky but usable. I have used RAM enough to offer support if needed and am sorry to hear about your experiences. Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 7:53 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops RIM and RAM uses the Serotek screen reader. For the most part, pretty easy to set up. Tehc support is horrible in my own experience. Not because they didn't know how to help just that they took so long to answer my questions. So long that they gave me an extra 60-days free trial. By that time I was very disenchanted with the product. At least the tech support side of it. I was told one day that the tech support person was not available because she was busy finishing up a podcast and that she would call me as soon as it was done. She got back to me two weeks later. Sadly, it's probably the best all in one solution for Remote Desktop Tools for Accessing Servers & Desktops. Second would be JFW I'm interested on how others use Team viewer HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 7:30 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops NO, you I believe you can use either RAMN or RIM without a screen reader, but the people at Serotek would best be able to answer this question. 650.249.1000 Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Tuesday, December 31, 2013 4:00 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Steve, does the RIM product require SayToGo or any other screen reader? My prime focus is to access a CRT, Putty or any SSH/Telnet app that is based upon the customers network. I cannot use remote SSH from my desktop because customer's do not permit this due to security reasons. They used to in the old days, but no longer. Sean On 31/12/2013, at 5:34 AM, Katherine Moss wrote: that is both more secure and will work with JFW.

If you are relying on an underlying remote connection to use a remote copy

of PuTTY, then I'm afraid you are out of luck unless you can install a screen reader.

The litest install is currently a portible version of NVDA using a remote

technology that can pipe sound from the remote system to your system. I find Webex not very useful in this regard, it is more tailored to providing presentation and demo capabilities rather than remote support.

I have some products which run on Linux appliances, and the guys always

use Webex to get into a PuTTY session on my desktop, which has SSH access to the devices. The user experience is painful to say the least.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: 30 December 2013 00:38 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

SayToGo software only works with programs it knows about. If you use

SaytoGo with programs that it isn't aware, then it doesn't provide much assistance.

The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or

I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them.

Currently we use a product called Webex to access peoples desktop. This

Window-eyes. program can either control a app or desktop.

Any ideas team?

On 27/12/2013, at 2:58 PM, Katherine Moss

wrote:

...

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote

I'm not quite sure it is, but I don't think so though.

...

-----Original Message----- From: Blind-sysadmins

...

Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't

[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson provide audio redirection and is just a console screen image.

...

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get

good speech and Braille feedback, but need the AT installed on the server as well.

...

2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in

...

I am hoping that at some point NVDA can work in option 1, as that would be

very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

...

Scenario 2 is kind of similar with the remote audio redirection and RDP

for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

...

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins

[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala

...

Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be

session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support. performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself.

My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

...

We also have a VMWare infrastructure for many of our servers, but the

VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

...

So far I have been able to use the assistance of colleagues, but I wonder

how others do this? Right now I launch the MSTSC and then let someone else "drive."

...

I think a real issue, and perhaps an easy one, may be that our servers

just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

...

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an

end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

...

Under this scenario also may be helping a remote user or family member in

a different physical location.

...

I have done this a little with Jaws tandem in the past and it has worked

relatively well again if the end user I am trying to help has Jaws.

...

I know I have read some discussions about remote desktop but I'm just

wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

...

Best, Mika Pyyhkala

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I had no idea that TeamViewer had an audio redirect feature. I sure hope it's not through voice chat. Radmin is like that, and it's the biggest pain in the butt to set up.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Monday, December 30, 2013 1:05 PM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Just have it on my machines and works find, no specific reason.

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine Moss Sent: Monday, December 30, 2013 11:56 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Remember that something like RIM or RAM, is technically no different from LogMeIn, TeamViewer, or one of those (either way, a piece of software has to be installed on the end being remoted into.) And why do you strictly mention TeamViewer 8? What's special about version 8 that's not compatible with the later versions?

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, December 30, 2013 10:17 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

When you are using PuTTY etc, are you doing this from your machine, or remoting into another machine using something like Webex then using PuTTY on the remote end?

If you can get PuTTY working on your machine, then remote in via SSH, then

Rim/Ram also needs an installation on the remote computer. HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Wednesday, January 01, 2014 6:25 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Hi, Yup, there must always be a screen reader installed on the remote PC unless you are using RIM/RAM. Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: 31 December 2013 14:42 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops When you use Team Viewer, do you have a screen reader installed on the machine that you are controlling? Best, Mika -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:17 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Cluncky slow but your able to get use to it, installed it on my machines on my home network and tried remotely controlling each machine and you have to enter a code and password but worked as if you were sitting in front of the machine. Depends on the memory and resources of the remotely controlled machine. Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 8:05 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Clunky like NVDA or a different kind of clunky? HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:02 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops I have used Team viewer and its clunky but usable. I have used RAM enough to offer support if needed and am sorry to hear about your experiences. Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 7:53 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops RIM and RAM uses the Serotek screen reader. For the most part, pretty easy to set up. Tehc support is horrible in my own experience. Not because they didn't know how to help just that they took so long to answer my questions. So long that they gave me an extra 60-days free trial. By that time I was very disenchanted with the product. At least the tech support side of it. I was told one day that the tech support person was not available because she was busy finishing up a podcast and that she would call me as soon as it was done. She got back to me two weeks later. Sadly, it's probably the best all in one solution for Remote Desktop Tools for Accessing Servers & Desktops. Second would be JFW I'm interested on how others use Team viewer HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 7:30 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops NO, you I believe you can use either RAMN or RIM without a screen reader, but the people at Serotek would best be able to answer this question. 650.249.1000 Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Tuesday, December 31, 2013 4:00 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Steve, does the RIM product require SayToGo or any other screen reader? My prime focus is to access a CRT, Putty or any SSH/Telnet app that is based upon the customers network. I cannot use remote SSH from my desktop because customer's do not permit this due to security reasons. They used to in the old days, but no longer. Sean On 31/12/2013, at 5:34 AM, Katherine Moss wrote: that is both more secure and will work with JFW.

If you are relying on an underlying remote connection to use a remote copy

of PuTTY, then I'm afraid you are out of luck unless you can install a screen reader.

The litest install is currently a portible version of NVDA using a remote

technology that can pipe sound from the remote system to your system. I find Webex not very useful in this regard, it is more tailored to providing presentation and demo capabilities rather than remote support.

I have some products which run on Linux appliances, and the guys always

use Webex to get into a PuTTY session on my desktop, which has SSH access to the devices. The user experience is painful to say the least.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: 30 December 2013 00:38 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

SayToGo software only works with programs it knows about. If you use

SaytoGo with programs that it isn't aware, then it doesn't provide much assistance.

The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or

I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them.

Currently we use a product called Webex to access peoples desktop. This

Window-eyes. program can either control a app or desktop.

Any ideas team?

On 27/12/2013, at 2:58 PM, Katherine Moss

wrote:

...

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote

I'm not quite sure it is, but I don't think so though.

...

-----Original Message----- From: Blind-sysadmins

...

Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't

[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson provide audio redirection and is just a console screen image.

...

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get

good speech and Braille feedback, but need the AT installed on the server as well.

...

2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in

...

I am hoping that at some point NVDA can work in option 1, as that would be

very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

...

Scenario 2 is kind of similar with the remote audio redirection and RDP

for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

...

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins

[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala

...

Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be

session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support. performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself.

My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

...

We also have a VMWare infrastructure for many of our servers, but the

VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

...

So far I have been able to use the assistance of colleagues, but I wonder

how others do this? Right now I launch the MSTSC and then let someone else "drive."

...

I think a real issue, and perhaps an easy one, may be that our servers

just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

...

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an

end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

...

Under this scenario also may be helping a remote user or family member in

a different physical location.

...

I have done this a little with Jaws tandem in the past and it has worked

relatively well again if the end user I am trying to help has Jaws.

...

I know I have read some discussions about remote desktop but I'm just

wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

...

Best, Mika Pyyhkala

________________________________ This message contains information from Neighborhood Health Plan that may

be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments.

...

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I had no idea that TeamViewer had an audio redirect feature. I sure hope it's not through voice chat. Radmin is like that, and it's the biggest pain in the butt to set up.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Monday, December 30, 2013 1:05 PM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Just have it on my machines and works find, no specific reason.

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine Moss Sent: Monday, December 30, 2013 11:56 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Remember that something like RIM or RAM, is technically no different from LogMeIn, TeamViewer, or one of those (either way, a piece of software has to be installed on the end being remoted into.) And why do you strictly mention TeamViewer 8? What's special about version 8 that's not compatible with the later versions?

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, December 30, 2013 10:17 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

When you are using PuTTY etc, are you doing this from your machine, or remoting into another machine using something like Webex then using PuTTY on the remote end?

If you can get PuTTY working on your machine, then remote in via SSH, then

Hi, My understanding with this is that the same technology of SA To Go is used, and the installation footprint is pretty much the same as that - i.e, none that isn't cleaned up later. Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: 02 January 2014 16:06 To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Rim/Ram also needs an installation on the remote computer. HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Wednesday, January 01, 2014 6:25 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Hi, Yup, there must always be a screen reader installed on the remote PC unless you are using RIM/RAM. Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: 31 December 2013 14:42 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops When you use Team Viewer, do you have a screen reader installed on the machine that you are controlling? Best, Mika -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:17 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Cluncky slow but your able to get use to it, installed it on my machines on my home network and tried remotely controlling each machine and you have to enter a code and password but worked as if you were sitting in front of the machine. Depends on the memory and resources of the remotely controlled machine. Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 8:05 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Clunky like NVDA or a different kind of clunky? HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:02 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops I have used Team viewer and its clunky but usable. I have used RAM enough to offer support if needed and am sorry to hear about your experiences. Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 7:53 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops RIM and RAM uses the Serotek screen reader. For the most part, pretty easy to set up. Tehc support is horrible in my own experience. Not because they didn't know how to help just that they took so long to answer my questions. So long that they gave me an extra 60-days free trial. By that time I was very disenchanted with the product. At least the tech support side of it. I was told one day that the tech support person was not available because she was busy finishing up a podcast and that she would call me as soon as it was done. She got back to me two weeks later. Sadly, it's probably the best all in one solution for Remote Desktop Tools for Accessing Servers & Desktops. Second would be JFW I'm interested on how others use Team viewer HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 7:30 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops NO, you I believe you can use either RAMN or RIM without a screen reader, but the people at Serotek would best be able to answer this question. 650.249.1000 Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Tuesday, December 31, 2013 4:00 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Steve, does the RIM product require SayToGo or any other screen reader? My prime focus is to access a CRT, Putty or any SSH/Telnet app that is based upon the customers network. I cannot use remote SSH from my desktop because customer's do not permit this due to security reasons. They used to in the old days, but no longer. Sean On 31/12/2013, at 5:34 AM, Katherine Moss wrote: that is both more secure and will work with JFW.

If you are relying on an underlying remote connection to use a remote copy

of PuTTY, then I'm afraid you are out of luck unless you can install a screen reader.

The litest install is currently a portible version of NVDA using a remote

technology that can pipe sound from the remote system to your system. I find Webex not very useful in this regard, it is more tailored to providing presentation and demo capabilities rather than remote support.

I have some products which run on Linux appliances, and the guys always

use Webex to get into a PuTTY session on my desktop, which has SSH access to the devices. The user experience is painful to say the least.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: 30 December 2013 00:38 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

SayToGo software only works with programs it knows about. If you use

SaytoGo with programs that it isn't aware, then it doesn't provide much assistance.

The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or

I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them.

Currently we use a product called Webex to access peoples desktop. This

Window-eyes. program can either control a app or desktop.

Any ideas team?

On 27/12/2013, at 2:58 PM, Katherine Moss

wrote:

...

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote

I'm not quite sure it is, but I don't think so though.

...

-----Original Message----- From: Blind-sysadmins

...

Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't

[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson provide audio redirection and is just a console screen image.

...

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get

good speech and Braille feedback, but need the AT installed on the server as well.

...

2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in

...

I am hoping that at some point NVDA can work in option 1, as that would be

very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

...

Scenario 2 is kind of similar with the remote audio redirection and RDP

for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

...

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins

[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala

...

Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be

session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support. performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself.

My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

...

We also have a VMWare infrastructure for many of our servers, but the

VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

...

So far I have been able to use the assistance of colleagues, but I wonder

how others do this? Right now I launch the MSTSC and then let someone else "drive."

...

I think a real issue, and perhaps an easy one, may be that our servers

just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

...

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an

end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

...

Under this scenario also may be helping a remote user or family member in

a different physical location.

...

I have done this a little with Jaws tandem in the past and it has worked

relatively well again if the end user I am trying to help has Jaws.

...

I know I have read some discussions about remote desktop but I'm just

wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

...

Best, Mika Pyyhkala

________________________________ This message contains information from Neighborhood Health Plan that may

be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments.

...

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_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins This message contains information from Neighborhood Health Plan that may be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

I had no idea that TeamViewer had an audio redirect feature. I sure hope it's not through voice chat. Radmin is like that, and it's the biggest pain in the butt to set up.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Monday, December 30, 2013 1:05 PM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Just have it on my machines and works find, no specific reason.

Respectfully

Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Katherine Moss Sent: Monday, December 30, 2013 11:56 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Remember that something like RIM or RAM, is technically no different from LogMeIn, TeamViewer, or one of those (either way, a piece of software has to be installed on the end being remoted into.) And why do you strictly mention TeamViewer 8? What's special about version 8 that's not compatible with the later versions?

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Monday, December 30, 2013 10:17 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

When you are using PuTTY etc, are you doing this from your machine, or remoting into another machine using something like Webex then using PuTTY on the remote end?

If you can get PuTTY working on your machine, then remote in via SSH, then

So does teamViewer and LogMeIn, so what's the difference? Same product, just different name in my mind. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Thursday, January 02, 2014 11:06 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Rim/Ram also needs an installation on the remote computer. HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Wednesday, January 01, 2014 6:25 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Hi, Yup, there must always be a screen reader installed on the remote PC unless you are using RIM/RAM. Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: 31 December 2013 14:42 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops When you use Team Viewer, do you have a screen reader installed on the machine that you are controlling? Best, Mika -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:17 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Cluncky slow but your able to get use to it, installed it on my machines on my home network and tried remotely controlling each machine and you have to enter a code and password but worked as if you were sitting in front of the machine. Depends on the memory and resources of the remotely controlled machine. Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 8:05 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Clunky like NVDA or a different kind of clunky? HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 9:02 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops I have used Team viewer and its clunky but usable. I have used RAM enough to offer support if needed and am sorry to hear about your experiences. Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Fermin, German Sent: Tuesday, December 31, 2013 7:53 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops RIM and RAM uses the Serotek screen reader. For the most part, pretty easy to set up. Tehc support is horrible in my own experience. Not because they didn't know how to help just that they took so long to answer my questions. So long that they gave me an extra 60-days free trial. By that time I was very disenchanted with the product. At least the tech support side of it. I was told one day that the tech support person was not available because she was busy finishing up a podcast and that she would call me as soon as it was done. She got back to me two weeks later. Sadly, it's probably the best all in one solution for Remote Desktop Tools for Accessing Servers & Desktops. Second would be JFW I'm interested on how others use Team viewer HF -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: Tuesday, December 31, 2013 7:30 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops NO, you I believe you can use either RAMN or RIM without a screen reader, but the people at Serotek would best be able to answer this question. 650.249.1000 Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Tuesday, December 31, 2013 4:00 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops Steve, does the RIM product require SayToGo or any other screen reader? My prime focus is to access a CRT, Putty or any SSH/Telnet app that is based upon the customers network. I cannot use remote SSH from my desktop because customer's do not permit this due to security reasons. They used to in the old days, but no longer. Sean On 31/12/2013, at 5:34 AM, Katherine Moss wrote: that is both more secure and will work with JFW.

If you are relying on an underlying remote connection to use a remote copy

of PuTTY, then I'm afraid you are out of luck unless you can install a screen reader.

The litest install is currently a portible version of NVDA using a remote

technology that can pipe sound from the remote system to your system. I find Webex not very useful in this regard, it is more tailored to providing presentation and demo capabilities rather than remote support.

I have some products which run on Linux appliances, and the guys always

use Webex to get into a PuTTY session on my desktop, which has SSH access to the devices. The user experience is painful to say the least.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: 30 December 2013 00:38 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

SayToGo software only works with programs it knows about. If you use

SaytoGo with programs that it isn't aware, then it doesn't provide much assistance.

The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or

I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them.

Currently we use a product called Webex to access peoples desktop. This

Window-eyes. program can either control a app or desktop.

Any ideas team?

On 27/12/2013, at 2:58 PM, Katherine Moss

wrote:

...

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote

I'm not quite sure it is, but I don't think so though.

...

-----Original Message----- From: Blind-sysadmins

...

Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't

[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson provide audio redirection and is just a console screen image.

...

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get

good speech and Braille feedback, but need the AT installed on the server as well.

...

2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in

...

I am hoping that at some point NVDA can work in option 1, as that would be

very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

...

Scenario 2 is kind of similar with the remote audio redirection and RDP

for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

...

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins

[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala

...

Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be

session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support. performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself.

My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

...

We also have a VMWare infrastructure for many of our servers, but the

VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

...

So far I have been able to use the assistance of colleagues, but I wonder

how others do this? Right now I launch the MSTSC and then let someone else "drive."

...

I think a real issue, and perhaps an easy one, may be that our servers

just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

...

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an

end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

...

Under this scenario also may be helping a remote user or family member in

a different physical location.

...

I have done this a little with Jaws tandem in the past and it has worked

relatively well again if the end user I am trying to help has Jaws.

...

I know I have read some discussions about remote desktop but I'm just

wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

...

Best, Mika Pyyhkala

________________________________ This message contains information from Neighborhood Health Plan that may

be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments.

...

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_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins This message contains information from Neighborhood Health Plan that may be confidential or privileged. This message is directed only to the individual or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution, or use of the contents of this email is prohibited. If you have received this email in error, please notify the sender immediately and delete the message and any attachments. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

Hi, When you are using PuTTY etc, are you doing this from your machine, or remoting into another machine using something like Webex then using PuTTY on the remote end? If you can get PuTTY working on your machine, then remote in via SSH, then that is both more secure and will work with JFW. If you are relying on an underlying remote connection to use a remote copy of PuTTY, then I'm afraid you are out of luck unless you can install a screen reader. The litest install is currently a portible version of NVDA using a remote technology that can pipe sound from the remote system to your system. I find Webex not very useful in this regard, it is more tailored to providing presentation and demo capabilities rather than remote support. I have some products which run on Linux appliances, and the guys always use Webex to get into a PuTTY session on my desktop, which has SSH access to the devices. The user experience is painful to say the least. Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: 30 December 2013 00:38 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops SayToGo software only works with programs it knows about. If you use SaytoGo with programs that it isn't aware, then it doesn't provide much assistance. The other options that have been outlined I would like to know more about. Such how to configure them. I am not interested in knowing about JFW or Window-eyes. I have a similar situation with controlling customer's remote desktops. The challenge I have is that I need to be able to use any terminal program such as CRT, Putty, etc. I cannot install JFW or window-eye's in the customer's environment. So these screen reading solutions are not practical or possible. SayToGo does not work with terminal programs as I have mention, so I cannot use them. Currently we use a product called Webex to access peoples desktop. This program can either control a app or desktop. Any ideas team? On 27/12/2013, at 2:58 PM, Katherine Moss wrote:

I personally do not find having a screen reader present on the server intrusive. As long as it is only running when you start the remote session and then you shut it down before logging out, that is your best solution server side. Window-eyes works best for this since their remote desktop virtual channel is free and does not require a sound card or other audio device on the server. Remote Access Manager will work as well, though it might be considered way too costly. Client side, I'd use RIM from serotek because the only thing the user has to install on their computer is the host software, not much different from a normal remote session with LogMeIn or one of those. Besides, is LogMeIn's audio redirection feature even free? I'm not quite sure it is, but I don't think so though.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Thursday, December 26, 2013 6:31 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

Scenario 1:

Forget anything like the VmWare client for remote access, it doesn't provide audio redirection and is just a console screen image.

RDP will work in two ways: 1. Using JFW or WindowEyes installed on the server and client. You get good speech and Braille feedback, but need the AT installed on the server as well. 2. Same as above, but using audio redirection to get the speech to your desktop. This has the advantage that you can use NVDA on the server in this mode, but is laggy and also requires that the Windows Audio service is running, and Group Policy is set to redirect audio. No Braille support.

I am hoping that at some point NVDA can work in option 1, as that would be very cool. I think the option 1 is only available if an RDP hook driver is installed on the server, which is slightly intrusive, but not as intrusive as installing JFW or WE etc.

Scenario 2 is kind of similar with the remote audio redirection and RDP for local machines where you can remote into them using RDP, but if using tools such as Team Viewer or Log Me In, then you need to use audio redirection and a screen reader installed on the machine. There is also Remote Access Manager from Serotek, but I haven't played with these.

Thanks. Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mika Pyyhkala Sent: 26 December 2013 22:35 To: Blind sysadmins list Subject: [Blind-sysadmins] Best Remote Desktop Tools for Accessing Servers & Desktops

Hi,

I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.

Scenario 1: Server Access I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself. My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.

We also have a VMWare infrastructure for many of our servers, but the VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.

So far I have been able to use the assistance of colleagues, but I wonder how others do this? Right now I launch the MSTSC and then let someone else "drive."

I think a real issue, and perhaps an easy one, may be that our servers just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.

Scenario 2: Access to a Users Desktop I will also sometimes need to access a remote desktop type session on an end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).

Under this scenario also may be helping a remote user or family member in a different physical location.

I have done this a little with Jaws tandem in the past and it has worked relatively well again if the end user I am trying to help has Jaws.

I know I have read some discussions about remote desktop but I'm just wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?

Best, Mika Pyyhkala

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