Hi folks, I'm afraid I'll probably be hitting you up allot for a wee while. Take comfort that I do bookmark things and I am also documenting the process of installing this Helpdesk as I go. I'm trying to prep the environment on my machine for nService. I've got lost in SQL land, so I'll come back to that in a bit. By reading the docs it looks like I basically install nSevice as a website and run it from my machine. To do this I found out I need to enable IIS, done. I've also copied the nService files into C:\Inetpub. I've been exploring IIS's control panel and added the path to the Helpdesk files. When I click on Test I'm getting the following, "The server is configured to use pass-through authentication with a built-in account to access the specified physical path. However, IIS Manager cannot verify whether the built-in account has access. Make sure that the application pool identity has Read access to the physical path. If this server is joined to a domain, and the application pool identity is NetworkService or LocalSystem, verify that <domain>\<computer_name>$ has Read access to the physical path. Then test these settings again." Looking online it now seems I'm being told that I need to create a Windows Account for IIS, and provide this Read Access to the path. http://stackoverflow.com/questions/1522714/iis7-win7-make-sure-that-the- application-pool-identity-has-read-access-to-the This then re-directs me to the following Microsoft article for IIS v6, which I'm told should work for v7. http://msdn.microsoft.com/en-us/library/ms998297.aspx on Windows 7, is there something different about our user account creation because we're on a domain? For example, when I hit up User Accounts on my workstation, and click on, Add. I'm asked for the username of the account I wish to create and the domain. I put in the domain name that I'm connected to and click OK. I'm then presented with, "The user CLANMIL.LOCAL.NET\nService could not be granted Standard user access because CLANMIL.LOCAL.NET\nService does not exist.". Further on from this once I've the user account created for IIS, how can I edit what it has read access to? Is this just the permissions under the Security tab for the C:\Inetpub folder? Ad it int here? Cheers, Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001