Assessing staff technical skill level

Troy Hergert

20 Jan 2016 20 Jan '16

5:14 p.m.

As IT Manager, I have been asked to conduct an assessment of our staffs technical skill level. I need to come up with a way to assess their core computer skill level, then make recommendations as to what training they would need. Have any of you found any tools that would help assess your staffs technical skill level?

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vic.pereira＠ssc-spc.gc.ca

20 Jan 20 Jan

5:26 p.m.

Interesting challenge. I never did any assessment of technical skills. I always evaluated potential new employees on attitudes and problem solving abilities. I figured teaching the technical requirements for the work is a lot easier than trying to get someone to change so that they get along with their co-workers or people they need to support. What I have done is determined the operational requirements for what is planned and if people need training, recommend the courses they need to take. Often there are exams at the end of the courses, especially if certification is part of the program, and if people pass those exams, then they should have the technical knowledge needed to begin transferring what they learned in class to the workplace. If the operational requirements are not being met after a reasonable amount of time, yes this is subjective, then a person may not have the technical aptitude for the work. Now it is time for more training or to help find another function that the person might be able to carry out. Vic Pereira Project Manager, Networks and End-Users Branch Shared Services Canada / Government of Canada vic.pereira@ssc-spc.gc.ca / Tel: 204-781-5046 Gestionnaire de projet, Direction des réseaux et des utilisateurs finaux Services partagés Canada / Gouvernement du Canada vic.pereira@ssc-spc.gc.ca / Tél: 204-781-5046 -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Troy Hergert Sent: Wednesday, January 20, 2016 11:14 To: Blind system administrators Subject: [Blind-sysadmins] Assessing staff technical skill level As IT Manager, I have been asked to conduct an assessment of our staffs technical skill level. I need to come up with a way to assess their core computer skill level, then make recommendations as to what training they would need. Have any of you found any tools that would help assess your staffs technical skill level? _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

Troy Hergert

7:47 p.m.

I agree. It seems someone here is looking for more official proof of the staffs technical competencies. Thanks for the thoughts. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of vic.pereira@ssc-spc.gc.ca Sent: Wednesday, January 20, 2016 11:26 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: Re: [Blind-sysadmins] Assessing staff technical skill level Interesting challenge. I never did any assessment of technical skills. I always evaluated potential new employees on attitudes and problem solving abilities. I figured teaching the technical requirements for the work is a lot easier than trying to get someone to change so that they get along with their co-workers or people they need to support. What I have done is determined the operational requirements for what is planned and if people need training, recommend the courses they need to take. Often there are exams at the end of the courses, especially if certification is part of the program, and if people pass those exams, then they should have the technical knowledge needed to begin transferring what they learned in class to the workplace. If the operational requirements are not being met after a reasonable amount of time, yes this is subjective, then a person may not have the technical aptitude for the work. Now it is time for more training or to help find another function that the person might be able to carry out. Vic Pereira Project Manager, Networks and End-Users Branch Shared Services Canada / Government of Canada vic.pereira@ssc-spc.gc.ca / Tel: 204-781-5046 Gestionnaire de projet, Direction des réseaux et des utilisateurs finaux Services partagés Canada / Gouvernement du Canada vic.pereira@ssc-spc.gc.ca / Tél: 204-781-5046 -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Troy Hergert Sent: Wednesday, January 20, 2016 11:14 To: Blind system administrators Subject: [Blind-sysadmins] Assessing staff technical skill level As IT Manager, I have been asked to conduct an assessment of our staffs technical skill level. I need to come up with a way to assess their core computer skill level, then make recommendations as to what training they would need. Have any of you found any tools that would help assess your staffs technical skill level? _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

Troy Hergert

7:47 p.m.

Guerra Access Technology Training

8:16 p.m.

Troy, does any of the staff have any A Plus or other like technical certs? Might be a good way to gauge training and/or a framework to build on? Check out www.ciscovision.org as a provider for at least a course for the A Plus cert? Respectfully, Guerra Access Technology Training LLC gaccesstt@gmail.com 507.722.2864 Sent from my iPhone using dictation or a braille input device

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On Jan 20, 2016, at 1:47 PM, Troy Hergert wrote:

I agree. It seems someone here is looking for more official proof of the staffs technical competencies. Thanks for the thoughts.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of vic.pereira@ssc-spc.gc.ca Sent: Wednesday, January 20, 2016 11:26 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: Re: [Blind-sysadmins] Assessing staff technical skill level

Interesting challenge. I never did any assessment of technical skills. I always evaluated potential new employees on attitudes and problem solving abilities. I figured teaching the technical requirements for the work is a lot easier than trying to get someone to change so that they get along with their co-workers or people they need to support.

What I have done is determined the operational requirements for what is planned and if people need training, recommend the courses they need to take. Often there are exams at the end of the courses, especially if certification is part of the program, and if people pass those exams, then they should have the technical knowledge needed to begin transferring what they learned in class to the workplace. If the operational requirements are not being met after a reasonable amount of time, yes this is subjective, then a person may not have the technical aptitude for the work. Now it is time for more training or to help find another function that the person might be able to carry out.

Vic Pereira

Project Manager, Networks and End-Users Branch Shared Services Canada / Government of Canada vic.pereira@ssc-spc.gc.ca / Tel: 204-781-5046

Gestionnaire de projet, Direction des réseaux et des utilisateurs finaux Services partagés Canada / Gouvernement du Canada vic.pereira@ssc-spc.gc.ca / Tél: 204-781-5046

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Troy Hergert Sent: Wednesday, January 20, 2016 11:14 To: Blind system administrators Subject: [Blind-sysadmins] Assessing staff technical skill level

As IT Manager, I have been asked to conduct an assessment of our staffs technical skill level. I need to come up with a way to assess their core computer skill level, then make recommendations as to what training they would need. Have any of you found any tools that would help assess your staffs technical skill level?

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

Sean Murphy

21 Jan 21 Jan

5:09 a.m.

Hi, all the companies I have worked for always left it up to the user to define their skill levels between 1 and 5. 1 being new at the technology and 5 being an expert. The key is to indicate it is for the persons development not for hiring/firing. That is the challenge as most people will think if I put down 1 for something, then I am gone when the next round of layoff’s occur. You can include certifications on the levels as well. EG: If someone has done the highest level of the certification for an area. Then they should put themselves down as a 4. 5 really should be fore someone who can educate and really resolve complex and hard issues. Just doing a cert doesn’t give you that. The other points which people have placed on this thread also apply. Sean

...

On 21 Jan 2016, at 4:14 am, Troy Hergert wrote:

As IT Manager, I have been asked to conduct an assessment of our staffs technical skill level. I need to come up with a way to assess their core computer skill level, then make recommendations as to what training they would need. Have any of you found any tools that would help assess your staffs technical skill level?

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

Troy Hergert

9:23 p.m.

Thank you. This is some added good perspective. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Sean Murphy Sent: Wednesday, January 20, 2016 11:10 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Assessing staff technical skill level Hi, all the companies I have worked for always left it up to the user to define their skill levels between 1 and 5. 1 being new at the technology and 5 being an expert. The key is to indicate it is for the persons development not for hiring/firing. That is the challenge as most people will think if I put down 1 for something, then I am gone when the next round of layoff’s occur. You can include certifications on the levels as well. EG: If someone has done the highest level of the certification for an area. Then they should put themselves down as a 4. 5 really should be fore someone who can educate and really resolve complex and hard issues. Just doing a cert doesn’t give you that. The other points which people have placed on this thread also apply. Sean

...

On 21 Jan 2016, at 4:14 am, Troy Hergert wrote:

As IT Manager, I have been asked to conduct an assessment of our staffs technical skill level. I need to come up with a way to assess their core computer skill level, then make recommendations as to what training they would need. Have any of you found any tools that would help assess your staffs technical skill level?

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

Troy Hergert

9:23 p.m.

...

On 21 Jan 2016, at 4:14 am, Troy Hergert wrote:

As IT Manager, I have been asked to conduct an assessment of our staffs technical skill level. I need to come up with a way to assess their core computer skill level, then make recommendations as to what training they would need. Have any of you found any tools that would help assess your staffs technical skill level?

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins

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Guerra Access Technology Training
Sean Murphy
Troy Hergert
vic.pereira＠ssc-spc.gc.ca

Assessing staff technical skill level

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