Hi: Quick question, we're looking at outsourcing our helpdesk software to Cherwell. Has anyone used their ticket management system with a screen reader, and if so any comments on accessibility? We're using System Center Service Manager today, and accessibilitywise its horrible. Actually in general its pretty bad, crashes all the time etc. but hey. The Cherwell system is completely web based from my understanding. Thanks. Ryan
Why not ask for a demo copy Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ryan Shugart Sent: Tuesday, December 17, 2013 9:14 PM To: Blind sysadmins list Subject: [Blind-sysadmins] Cherwell helpdesk software Hi: Quick question, we're looking at outsourcing our helpdesk software to Cherwell. Has anyone used their ticket management system with a screen reader, and if so any comments on accessibility? We're using System Center Service Manager today, and accessibilitywise its horrible. Actually in general its pretty bad, crashes all the time etc. but hey. The Cherwell system is completely web based from my understanding. Thanks. Ryan _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
I did, however the only demos they have are Webex demos. This isn’t software you install, the software runs out of their datacenters and has a link into your network through a VPN. I’m trying to get to our account but don’t have the access info yet because the setup is not complete, so I was hoping someone else on here had used them. Ryan ________________________________________ From: Blind-sysadmins [blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra [stephen@independentliving.com] Sent: Wednesday, December 18, 2013 5:20 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Cherwell helpdesk software Why not ask for a demo copy Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ryan Shugart Sent: Tuesday, December 17, 2013 9:14 PM To: Blind sysadmins list Subject: [Blind-sysadmins] Cherwell helpdesk software Hi: Quick question, we're looking at outsourcing our helpdesk software to Cherwell. Has anyone used their ticket management system with a screen reader, and if so any comments on accessibility? We're using System Center Service Manager today, and accessibilitywise its horrible. Actually in general its pretty bad, crashes all the time etc. but hey. The Cherwell system is completely web based from my understanding. Thanks. Ryan _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
I did, however the only demos they have are Webex demos. This isn’t software you install, the software runs out of their datacenters and has a link into your network through a VPN. I’m trying to get to our account but don’t have the access info yet because the setup is not complete, so I was hoping someone else on here had used them. Ryan ________________________________________ From: Blind-sysadmins [blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra [stephen@independentliving.com] Sent: Wednesday, December 18, 2013 5:20 AM To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Cherwell helpdesk software Why not ask for a demo copy Respectfully Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ryan Shugart Sent: Tuesday, December 17, 2013 9:14 PM To: Blind sysadmins list Subject: [Blind-sysadmins] Cherwell helpdesk software Hi: Quick question, we're looking at outsourcing our helpdesk software to Cherwell. Has anyone used their ticket management system with a screen reader, and if so any comments on accessibility? We're using System Center Service Manager today, and accessibilitywise its horrible. Actually in general its pretty bad, crashes all the time etc. but hey. The Cherwell system is completely web based from my understanding. Thanks. Ryan _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
participants (2)
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Ryan Shugart -
Stephen Guerra