From reading other peoples posts on forums, it seems like my isp is a bit reluctant to help with this sort of thing until you can proov that its not a problem at your end - they walk you through a
Hey all, I don't really like speaking with my isp's tech support, so I was wondering if anyone could suggest a few things to try in my situation to try and determin if the below is a problem at my end or the isp's? I have a fairly old (DG834G bought in 2006) modem / router / access point combo which has been working very well up until now. Every few days, the wan connection will get dropped and I have to reboot it until it comes back up; this can take quite a few reboots. It always shows as connected in the web interface - I can see upload and download speeds, but I don't get an ip from the isp. I've tried flashing the firmware, new cables and different micro filters all with no affect which has taken quite a while since it might work fine for days then all of a sudden fail. I considered using a computer with a usb modem and internet connection sharing connected to a switch to see if the issue goes away, but I'm really reluctant to have a windows box facing the internet on my network so I'd rather not. Using a different line is possible but would require quite a bit of rearranging, so unless people think it might help, again, I'd rather not. troubleshooting document and then they ask bt to run a test on the line which takes 30 days. Does anyone have any ideas about what I could try? Cheers, Ben.
From reading other peoples posts on forums, it seems like my isp is a bit reluctant to help with this sort of thing until you can proov that its not a problem at your end - they walk you through a
You have my complete sympathy here, Ben. I have a similar set up by the sound of it. In Friday afternoon, we lost internet connectivity. Our ISP claimed that all was well, and did various tests, but nothing would get us there. Everything suggested there was a broadband there, but in the end, they said I needed to replace our 4 month old Cisco router. By the time I'd been able to get down to PC World, and obtain a Netgear DGN3500 in exchange for the so called "faulty" one, even that would not connect, but I was informed they would do more testing. Mysteriously on Saturday PM, all appeared to be well again, and yet nobody will admit to there having been a fault. Are you able to borrow a router? Who is your ISP anyway? George. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ben Mustill-Rose Sent: 08 August 2011 17:41 To: Blind sysadmins list Subject: [Blind-sysadmins] Diagnosing local or isp issue Hey all, I don't really like speaking with my isp's tech support, so I was wondering if anyone could suggest a few things to try in my situation to try and determin if the below is a problem at my end or the isp's? I have a fairly old (DG834G bought in 2006) modem / router / access point combo which has been working very well up until now. Every few days, the wan connection will get dropped and I have to reboot it until it comes back up; this can take quite a few reboots. It always shows as connected in the web interface - I can see upload and download speeds, but I don't get an ip from the isp. I've tried flashing the firmware, new cables and different micro filters all with no affect which has taken quite a while since it might work fine for days then all of a sudden fail. I considered using a computer with a usb modem and internet connection sharing connected to a switch to see if the issue goes away, but I'm really reluctant to have a windows box facing the internet on my network so I'd rather not. Using a different line is possible but would require quite a bit of rearranging, so unless people think it might help, again, I'd rather not. troubleshooting document and then they ask bt to run a test on the line which takes 30 days. Does anyone have any ideas about what I could try? Cheers, Ben. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Hi George. I don't have another router to test it with unfortunately. I know I can just get the internet using a usb modem and then have that machine do dhcp and attach a switch and access point to it, but like I say, I'm a bit worried about windows and the lack of nat. Part of my problem is that if I buy a new router, I just know I'm going to spend too much money on it. I've upgraded to gigabit using a couple of switches, but buying a router that doesn't support gigabit in 2011 seems stupid to me so gigabit support is essential. I also don't really like doing half hearted upgrades, so I'd probably be looking at something that can do dual band 11N with different ssid's as well, along with snmp for bandwidth tracking which means I'll be spending around £100. In a way I'd almost rather it was an isp issue really, even if it does take a bit of time to get it sorted. I'm with Tiscali and have been for a while. Speeds are pretty consistant and I've gone above 60GB a month a couple of times and they haven't complained; I haven't noticed any trafic shaping either. Cheers, Ben. On 08/08/2011, George Bell <george@techno-vision.co.uk> wrote:
You have my complete sympathy here, Ben. I have a similar set up by the sound of it.
In Friday afternoon, we lost internet connectivity. Our ISP claimed that all was well, and did various tests, but nothing would get us there. Everything suggested there was a broadband there, but in the end, they said I needed to replace our 4 month old Cisco router. By the time I'd been able to get down to PC World, and obtain a Netgear DGN3500 in exchange for the so called "faulty" one, even that would not connect, but I was informed they would do more testing.
Mysteriously on Saturday PM, all appeared to be well again, and yet nobody will admit to there having been a fault.
Are you able to borrow a router? Who is your ISP anyway?
George.
-----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ben Mustill-Rose Sent: 08 August 2011 17:41 To: Blind sysadmins list Subject: [Blind-sysadmins] Diagnosing local or isp issue
Hey all,
I don't really like speaking with my isp's tech support, so I was wondering if anyone could suggest a few things to try in my situation to try and determin if the below is a problem at my end or the isp's?
I have a fairly old (DG834G bought in 2006) modem / router / access point combo which has been working very well up until now. Every few days, the wan connection will get dropped and I have to reboot it until it comes back up; this can take quite a few reboots. It always shows as connected in the web interface - I can see upload and download speeds, but I don't get an ip from the isp. I've tried flashing the firmware, new cables and different micro filters all with no affect which has taken quite a while since it might work fine for days then all of a sudden fail.
I considered using a computer with a usb modem and internet connection sharing connected to a switch to see if the issue goes away, but I'm really reluctant to have a windows box facing the internet on my network so I'd rather not. Using a different line is possible but would require quite a bit of rearranging, so unless people think it might help, again, I'd rather not.
From reading other peoples posts on forums, it seems like my isp is a bit reluctant to help with this sort of thing until you can proov that its not a problem at your end - they walk you through a troubleshooting document and then they ask bt to run a test on the line which takes 30 days.
Does anyone have any ideas about what I could try?
Cheers, Ben.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Hi Ben, F.Y.I the Wireless-N Gigabit Modem, a DGN3500, cost me £79.99 at PC World. Ironically, I was also able to get 2 unmanaged 8 port Gigabit Ethernet switches from Maplin for £39.99 each. So far, I'm quite impressed. George. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ben Mustill-Rose Sent: 09 August 2011 02:19 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Diagnosing local or isp issue Hi George. I don't have another router to test it with unfortunately. I know I can just get the internet using a usb modem and then have that machine do dhcp and attach a switch and access point to it, but like I say, I'm a bit worried about windows and the lack of nat. Part of my problem is that if I buy a new router, I just know I'm going to spend too much money on it. I've upgraded to gigabit using a couple of switches, but buying a router that doesn't support gigabit in 2011 seems stupid to me so gigabit support is essential. I also don't really like doing half hearted upgrades, so I'd probably be looking at something that can do dual band 11N with different ssid's as well, along with snmp for bandwidth tracking which means I'll be spending around £100. In a way I'd almost rather it was an isp issue really, even if it does take a bit of time to get it sorted. I'm with Tiscali and have been for a while. Speeds are pretty consistant and I've gone above 60GB a month a couple of times and they haven't complained; I haven't noticed any trafic shaping either. Cheers, Ben. On 08/08/2011, George Bell <george@techno-vision.co.uk> wrote:
You have my complete sympathy here, Ben. I have a similar set up by
the sound of it.
In Friday afternoon, we lost internet connectivity. Our ISP claimed
that all was well, and did various tests, but nothing would get us there. Everything suggested there was a broadband there, but in the
end, they said I needed to replace our 4 month old Cisco router. By
the time I'd been able to get down to PC World, and obtain a Netgear DGN3500 in exchange for the so called "faulty" one, even that would not connect, but I was informed they would do more testing.
Mysteriously on Saturday PM, all appeared to be well again, and yet nobody will admit to there having been a fault.
Are you able to borrow a router? Who is your ISP anyway?
George.
-----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ben Mustill-Rose Sent: 08 August 2011 17:41 To: Blind sysadmins list Subject: [Blind-sysadmins] Diagnosing local or isp issue
Hey all,
I don't really like speaking with my isp's tech support, so I was wondering if anyone could suggest a few things to try in my situation to try and determin if the below is a problem at my end or the isp's?
I have a fairly old (DG834G bought in 2006) modem / router / access point combo which has been working very well up until now. Every few
days, the wan connection will get dropped and I have to reboot it until it comes back up; this can take quite a few reboots. It always
shows as connected in the web interface - I can see upload and download speeds, but I don't get an ip from the isp. I've tried flashing the firmware, new cables and different micro filters all with no affect which has taken quite a while since it might work fine for days then all of a sudden fail.
I considered using a computer with a usb modem and internet connection sharing connected to a switch to see if the issue goes away, but I'm
really reluctant to have a windows box facing the internet on my network so I'd rather not. Using a different line is possible but would require quite a bit of rearranging, so unless people think it might help, again, I'd rather not.
From reading other peoples posts on forums, it seems like my isp is a bit reluctant to help with this sort of thing until you can proov that its not a problem at your end - they walk you through a troubleshooting document and then they ask bt to run a test on the line which takes 30 days.
Does anyone have any ideas about what I could try?
Cheers, Ben.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Hi Ben, F.Y.I the Wireless-N Gigabit Modem, a DGN3500, cost me £79.99 at PC World. Ironically, I was also able to get 2 unmanaged 8 port Gigabit Ethernet switches from Maplin for £39.99 each. So far, I'm quite impressed. George. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ben Mustill-Rose Sent: 09 August 2011 02:19 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Diagnosing local or isp issue Hi George. I don't have another router to test it with unfortunately. I know I can just get the internet using a usb modem and then have that machine do dhcp and attach a switch and access point to it, but like I say, I'm a bit worried about windows and the lack of nat. Part of my problem is that if I buy a new router, I just know I'm going to spend too much money on it. I've upgraded to gigabit using a couple of switches, but buying a router that doesn't support gigabit in 2011 seems stupid to me so gigabit support is essential. I also don't really like doing half hearted upgrades, so I'd probably be looking at something that can do dual band 11N with different ssid's as well, along with snmp for bandwidth tracking which means I'll be spending around £100. In a way I'd almost rather it was an isp issue really, even if it does take a bit of time to get it sorted. I'm with Tiscali and have been for a while. Speeds are pretty consistant and I've gone above 60GB a month a couple of times and they haven't complained; I haven't noticed any trafic shaping either. Cheers, Ben. On 08/08/2011, George Bell <george@techno-vision.co.uk> wrote:
You have my complete sympathy here, Ben. I have a similar set up by
the sound of it.
In Friday afternoon, we lost internet connectivity. Our ISP claimed
that all was well, and did various tests, but nothing would get us there. Everything suggested there was a broadband there, but in the
end, they said I needed to replace our 4 month old Cisco router. By
the time I'd been able to get down to PC World, and obtain a Netgear DGN3500 in exchange for the so called "faulty" one, even that would not connect, but I was informed they would do more testing.
Mysteriously on Saturday PM, all appeared to be well again, and yet nobody will admit to there having been a fault.
Are you able to borrow a router? Who is your ISP anyway?
George.
-----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ben Mustill-Rose Sent: 08 August 2011 17:41 To: Blind sysadmins list Subject: [Blind-sysadmins] Diagnosing local or isp issue
Hey all,
I don't really like speaking with my isp's tech support, so I was wondering if anyone could suggest a few things to try in my situation to try and determin if the below is a problem at my end or the isp's?
I have a fairly old (DG834G bought in 2006) modem / router / access point combo which has been working very well up until now. Every few
days, the wan connection will get dropped and I have to reboot it until it comes back up; this can take quite a few reboots. It always
shows as connected in the web interface - I can see upload and download speeds, but I don't get an ip from the isp. I've tried flashing the firmware, new cables and different micro filters all with no affect which has taken quite a while since it might work fine for days then all of a sudden fail.
I considered using a computer with a usb modem and internet connection sharing connected to a switch to see if the issue goes away, but I'm
really reluctant to have a windows box facing the internet on my network so I'd rather not. Using a different line is possible but would require quite a bit of rearranging, so unless people think it might help, again, I'd rather not.
From reading other peoples posts on forums, it seems like my isp is a bit reluctant to help with this sort of thing until you can proov that its not a problem at your end - they walk you through a troubleshooting document and then they ask bt to run a test on the line which takes 30 days.
Does anyone have any ideas about what I could try?
Cheers, Ben.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Hi, Generally speaking, I buy cheap routers so that if they go, they don't take the rest of the network down with it. My router is a cheap £30 Zyxel router attached to a Cisco firewall, then the wireless and switching is done behind that. The router is the most likely piece of equipment to go, what with storms and the like. I had a Cisco router there for around 5 years which gave up the ghost recently, after that I said I was never going to get an expensive router again. The only downside to this is the number of sockets I need to get the router, firewall and switch to work. The access point is POE which helps. Andrew. ________________________________________ From: blind-sysadmins-bounces@lists.hodgsonfamily.org [blind-sysadmins-bounces@lists.hodgsonfamily.org] on behalf of Ben Mustill-Rose [bmustillrose@gmail.com] Sent: 09 August 2011 02:18 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Diagnosing local or isp issue Hi George. I don't have another router to test it with unfortunately. I know I can just get the internet using a usb modem and then have that machine do dhcp and attach a switch and access point to it, but like I say, I'm a bit worried about windows and the lack of nat. Part of my problem is that if I buy a new router, I just know I'm going to spend too much money on it. I've upgraded to gigabit using a couple of switches, but buying a router that doesn't support gigabit in 2011 seems stupid to me so gigabit support is essential. I also don't really like doing half hearted upgrades, so I'd probably be looking at something that can do dual band 11N with different ssid's as well, along with snmp for bandwidth tracking which means I'll be spending around £100. In a way I'd almost rather it was an isp issue really, even if it does take a bit of time to get it sorted. I'm with Tiscali and have been for a while. Speeds are pretty consistant and I've gone above 60GB a month a couple of times and they haven't complained; I haven't noticed any trafic shaping either. Cheers, Ben. On 08/08/2011, George Bell <george@techno-vision.co.uk> wrote:
You have my complete sympathy here, Ben. I have a similar set up by the sound of it.
In Friday afternoon, we lost internet connectivity. Our ISP claimed that all was well, and did various tests, but nothing would get us there. Everything suggested there was a broadband there, but in the end, they said I needed to replace our 4 month old Cisco router. By the time I'd been able to get down to PC World, and obtain a Netgear DGN3500 in exchange for the so called "faulty" one, even that would not connect, but I was informed they would do more testing.
Mysteriously on Saturday PM, all appeared to be well again, and yet nobody will admit to there having been a fault.
Are you able to borrow a router? Who is your ISP anyway?
George.
-----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ben Mustill-Rose Sent: 08 August 2011 17:41 To: Blind sysadmins list Subject: [Blind-sysadmins] Diagnosing local or isp issue
Hey all,
I don't really like speaking with my isp's tech support, so I was wondering if anyone could suggest a few things to try in my situation to try and determin if the below is a problem at my end or the isp's?
I have a fairly old (DG834G bought in 2006) modem / router / access point combo which has been working very well up until now. Every few days, the wan connection will get dropped and I have to reboot it until it comes back up; this can take quite a few reboots. It always shows as connected in the web interface - I can see upload and download speeds, but I don't get an ip from the isp. I've tried flashing the firmware, new cables and different micro filters all with no affect which has taken quite a while since it might work fine for days then all of a sudden fail.
I considered using a computer with a usb modem and internet connection sharing connected to a switch to see if the issue goes away, but I'm really reluctant to have a windows box facing the internet on my network so I'd rather not. Using a different line is possible but would require quite a bit of rearranging, so unless people think it might help, again, I'd rather not.
From reading other peoples posts on forums, it seems like my isp is a bit reluctant to help with this sort of thing until you can proov that its not a problem at your end - they walk you through a troubleshooting document and then they ask bt to run a test on the line which takes 30 days.
Does anyone have any ideas about what I could try?
Cheers, Ben.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
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Hi, Generally speaking, I buy cheap routers so that if they go, they don't take the rest of the network down with it. My router is a cheap £30 Zyxel router attached to a Cisco firewall, then the wireless and switching is done behind that. The router is the most likely piece of equipment to go, what with storms and the like. I had a Cisco router there for around 5 years which gave up the ghost recently, after that I said I was never going to get an expensive router again. The only downside to this is the number of sockets I need to get the router, firewall and switch to work. The access point is POE which helps. Andrew. ________________________________________ From: blind-sysadmins-bounces@lists.hodgsonfamily.org [blind-sysadmins-bounces@lists.hodgsonfamily.org] on behalf of Ben Mustill-Rose [bmustillrose@gmail.com] Sent: 09 August 2011 02:18 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Diagnosing local or isp issue Hi George. I don't have another router to test it with unfortunately. I know I can just get the internet using a usb modem and then have that machine do dhcp and attach a switch and access point to it, but like I say, I'm a bit worried about windows and the lack of nat. Part of my problem is that if I buy a new router, I just know I'm going to spend too much money on it. I've upgraded to gigabit using a couple of switches, but buying a router that doesn't support gigabit in 2011 seems stupid to me so gigabit support is essential. I also don't really like doing half hearted upgrades, so I'd probably be looking at something that can do dual band 11N with different ssid's as well, along with snmp for bandwidth tracking which means I'll be spending around £100. In a way I'd almost rather it was an isp issue really, even if it does take a bit of time to get it sorted. I'm with Tiscali and have been for a while. Speeds are pretty consistant and I've gone above 60GB a month a couple of times and they haven't complained; I haven't noticed any trafic shaping either. Cheers, Ben. On 08/08/2011, George Bell <george@techno-vision.co.uk> wrote:
You have my complete sympathy here, Ben. I have a similar set up by the sound of it.
In Friday afternoon, we lost internet connectivity. Our ISP claimed that all was well, and did various tests, but nothing would get us there. Everything suggested there was a broadband there, but in the end, they said I needed to replace our 4 month old Cisco router. By the time I'd been able to get down to PC World, and obtain a Netgear DGN3500 in exchange for the so called "faulty" one, even that would not connect, but I was informed they would do more testing.
Mysteriously on Saturday PM, all appeared to be well again, and yet nobody will admit to there having been a fault.
Are you able to borrow a router? Who is your ISP anyway?
George.
-----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ben Mustill-Rose Sent: 08 August 2011 17:41 To: Blind sysadmins list Subject: [Blind-sysadmins] Diagnosing local or isp issue
Hey all,
I don't really like speaking with my isp's tech support, so I was wondering if anyone could suggest a few things to try in my situation to try and determin if the below is a problem at my end or the isp's?
I have a fairly old (DG834G bought in 2006) modem / router / access point combo which has been working very well up until now. Every few days, the wan connection will get dropped and I have to reboot it until it comes back up; this can take quite a few reboots. It always shows as connected in the web interface - I can see upload and download speeds, but I don't get an ip from the isp. I've tried flashing the firmware, new cables and different micro filters all with no affect which has taken quite a while since it might work fine for days then all of a sudden fail.
I considered using a computer with a usb modem and internet connection sharing connected to a switch to see if the issue goes away, but I'm really reluctant to have a windows box facing the internet on my network so I'd rather not. Using a different line is possible but would require quite a bit of rearranging, so unless people think it might help, again, I'd rather not.
From reading other peoples posts on forums, it seems like my isp is a bit reluctant to help with this sort of thing until you can proov that its not a problem at your end - they walk you through a troubleshooting document and then they ask bt to run a test on the line which takes 30 days.
Does anyone have any ideas about what I could try?
Cheers, Ben.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
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Hi George. I don't have another router to test it with unfortunately. I know I can just get the internet using a usb modem and then have that machine do dhcp and attach a switch and access point to it, but like I say, I'm a bit worried about windows and the lack of nat. Part of my problem is that if I buy a new router, I just know I'm going to spend too much money on it. I've upgraded to gigabit using a couple of switches, but buying a router that doesn't support gigabit in 2011 seems stupid to me so gigabit support is essential. I also don't really like doing half hearted upgrades, so I'd probably be looking at something that can do dual band 11N with different ssid's as well, along with snmp for bandwidth tracking which means I'll be spending around £100. In a way I'd almost rather it was an isp issue really, even if it does take a bit of time to get it sorted. I'm with Tiscali and have been for a while. Speeds are pretty consistant and I've gone above 60GB a month a couple of times and they haven't complained; I haven't noticed any trafic shaping either. Cheers, Ben. On 08/08/2011, George Bell <george@techno-vision.co.uk> wrote:
You have my complete sympathy here, Ben. I have a similar set up by the sound of it.
In Friday afternoon, we lost internet connectivity. Our ISP claimed that all was well, and did various tests, but nothing would get us there. Everything suggested there was a broadband there, but in the end, they said I needed to replace our 4 month old Cisco router. By the time I'd been able to get down to PC World, and obtain a Netgear DGN3500 in exchange for the so called "faulty" one, even that would not connect, but I was informed they would do more testing.
Mysteriously on Saturday PM, all appeared to be well again, and yet nobody will admit to there having been a fault.
Are you able to borrow a router? Who is your ISP anyway?
George.
-----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ben Mustill-Rose Sent: 08 August 2011 17:41 To: Blind sysadmins list Subject: [Blind-sysadmins] Diagnosing local or isp issue
Hey all,
I don't really like speaking with my isp's tech support, so I was wondering if anyone could suggest a few things to try in my situation to try and determin if the below is a problem at my end or the isp's?
I have a fairly old (DG834G bought in 2006) modem / router / access point combo which has been working very well up until now. Every few days, the wan connection will get dropped and I have to reboot it until it comes back up; this can take quite a few reboots. It always shows as connected in the web interface - I can see upload and download speeds, but I don't get an ip from the isp. I've tried flashing the firmware, new cables and different micro filters all with no affect which has taken quite a while since it might work fine for days then all of a sudden fail.
I considered using a computer with a usb modem and internet connection sharing connected to a switch to see if the issue goes away, but I'm really reluctant to have a windows box facing the internet on my network so I'd rather not. Using a different line is possible but would require quite a bit of rearranging, so unless people think it might help, again, I'd rather not.
From reading other peoples posts on forums, it seems like my isp is a bit reluctant to help with this sort of thing until you can proov that its not a problem at your end - they walk you through a troubleshooting document and then they ask bt to run a test on the line which takes 30 days.
Does anyone have any ideas about what I could try?
Cheers, Ben.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
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From reading other peoples posts on forums, it seems like my isp is a bit reluctant to help with this sort of thing until you can proov that its not a problem at your end - they walk you through a
You have my complete sympathy here, Ben. I have a similar set up by the sound of it. In Friday afternoon, we lost internet connectivity. Our ISP claimed that all was well, and did various tests, but nothing would get us there. Everything suggested there was a broadband there, but in the end, they said I needed to replace our 4 month old Cisco router. By the time I'd been able to get down to PC World, and obtain a Netgear DGN3500 in exchange for the so called "faulty" one, even that would not connect, but I was informed they would do more testing. Mysteriously on Saturday PM, all appeared to be well again, and yet nobody will admit to there having been a fault. Are you able to borrow a router? Who is your ISP anyway? George. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ben Mustill-Rose Sent: 08 August 2011 17:41 To: Blind sysadmins list Subject: [Blind-sysadmins] Diagnosing local or isp issue Hey all, I don't really like speaking with my isp's tech support, so I was wondering if anyone could suggest a few things to try in my situation to try and determin if the below is a problem at my end or the isp's? I have a fairly old (DG834G bought in 2006) modem / router / access point combo which has been working very well up until now. Every few days, the wan connection will get dropped and I have to reboot it until it comes back up; this can take quite a few reboots. It always shows as connected in the web interface - I can see upload and download speeds, but I don't get an ip from the isp. I've tried flashing the firmware, new cables and different micro filters all with no affect which has taken quite a while since it might work fine for days then all of a sudden fail. I considered using a computer with a usb modem and internet connection sharing connected to a switch to see if the issue goes away, but I'm really reluctant to have a windows box facing the internet on my network so I'd rather not. Using a different line is possible but would require quite a bit of rearranging, so unless people think it might help, again, I'd rather not. troubleshooting document and then they ask bt to run a test on the line which takes 30 days. Does anyone have any ideas about what I could try? Cheers, Ben. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins
participants (3)
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Andrew Hodgson -
Ben Mustill-Rose -
George Bell