Hi Steve, If the unit is saying "no content", then it is not seeing the upgrade folders. IF you have a card reader in your PC, or connect the Pocket via the USB cable, check the SD card. You should have two folders. One is SetVerUp, the upgrade software. The other is Audible, or Audible Excerpts, a sample collection we provide for learning basic navigation. If you have neither, then the software needs to extracted to the card. Make sure you extract the zip file to the SD card. The easiest way is to copy the zip file to the card. and then double click so it opens and should extract to the SD card. If you can do the right click with the mouse or the equivalent to get the drop down menu, select the zip file and right click. One of your selections should be "extract to...". If the file is on the SD card, choose "Extract to here". If in another location, navigate to the SD card and save. On boot, it should recognize the upgrade and prompt you to insert the AC adapter if you have not done so. Best regards, Bob -----Original Message----- From: Steve Richards [mailto:stephenrichards1951@tiscali.co.uk] Sent: Saturday, September 24, 2016 11:01 AM To: Bob Smith; 'Plextalk User Discussion List' Subject: Re: [Plextalk] Pocket USB connection Hi Bob, my device has the serial number 5116 and I followed the instructions. When I put theSD card into the Plextalk pocket it said' no SD content, please select another title. I am sure that I did everything correctly: so where do I go from here please? Steve ' ----- Original Message ----- From: "Bob Smith" <support-northamerica@plextalk.com> To: "'Plextalk User Discussion List'" <plextalk@lists.hodgsonfamily.org> Cc: "'Steve Richards'" <stephenrichards1951@tiscali.co.uk> Sent: Wednesday, September 21, 2016 12:54 AM Subject: RE: [Plextalk] Pocket USB connection
Hi Steve, If you're not at the latest version (US Eng is 6.01.03), upgrade. Version 6 upgrade provided a bug fix for USB connections.
Best regards,
Bob
-----Original Message----- From: Plextalk [mailto:plextalk-bounces@lists.hodgsonfamily.org] On Behalf Of Steve Richards via Plextalk Sent: Tuesday, September 20, 2016 1:19 PM To: Plextalk Cc: Steve Richards Subject: [Plextalk] Pocket USB connection
Hi,
When I plug in my USB cable to the port on my Plextalk Pocket it is only making a good connection intermittently. Most of the time I am getting a message saying ' No USB media'. I did try another able at my local computer repair shop but that didn't seem to work at all. Has anyone else experienced the same problem? I am left with the problem of: is it the cable or the port in the Pocket?
Thanks, Steve
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