The folder name containing the unzipped update files must have the name PlexVerUp (Note that the P, V, and U in the folder name are all upper case.) Copy the PlexVerUp folder to the root of the SD card. The Plextalk Pocket must be plugged into AC power for the firmware update. Here is the link to the firmware update instructions. http://www.plextalk.com/americas/top/support/ptp1/firmwareupgrades/firmwarei nstruction/ Rob -----Original Message----- From: Plextalk [mailto:plextalk-bounces@lists.hodgsonfamily.org] On Behalf Of Naomi Knudsen Sent: Monday, March 16, 2015 9:03 AM To: 'Plextalk User Discussion List' Subject: [Plextalk] Updating the Firmware Hi Everyone, I need some help. I have just got around to updating the firmware on my Plextalk Pocket, and I am having some problems. After trying several times, I finally got the file to download and save to my computer. I unzipped the files into a new folder as instructed and then copied that folder to my PTP. I can see, through my computer, that the files are there on my PTP, but, for some unknown reason, the PTP will not do the update. What am I doing wrong? Please help. Blessings, Naomi in Michigan _______________________________________________ Plextalk mailing list Plextalk@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/plextalk