Hi,
Posted on behalf of Ryan Shugart:
Hello:
To those of you using helpdesk ticketing apps in your jobs, my company has recently started using one of these tools to track IT department projects, work,and also to incorporate asset tracking. Were using a tool from Adventnet calledServiceDesk Plus http://www.servicedeskplus.com and either Im just stupid or this is the most clunky product to work with Ive ever encountered. Considering my coworkers think this thing is the greatest thing on earth and allows them to see at a glance whats going on, Im thinking its me. So, Im wondering if anyone out there has used this app and if anyone has some tips for a screen reader user to make working with this app at least closer to the efficiency my coworkers are experiencing? Especially if anyone knows how to type a date into the app that would help as all the date edit boxes are readonly. Thanks. Ryan
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Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries@allpay.net
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Hi Ryan,
Actually I can help a bit with this. We use Adventnet's Password Manager pro, and I have the same type of issues as you, specificly the popup windows which seem to pop up in a frame rather than a new window, and the various fields which are read-only, and require various clicks on a calendar to get the data in them. I only use it when I really have to, and remember all other passwords.
Andrew.
-----Original Message----- From: Andrew Hodgson Sent: 31 July 2008 08:20 To: blind-sysadmins Subject: [Blind-sysadmins] Service Desk Plus
Hi,
Posted on behalf of Ryan Shugart:
Hello:
To those of you using helpdesk ticketing apps in your jobs, my company has recently started using one of these tools to track IT department projects, work,and also to incorporate asset tracking. Were using a tool from Adventnet calledServiceDesk Plus http://www.servicedeskplus.com and either Im just stupid or this is the most clunky product to work with Ive ever encountered. Considering my coworkers think this thing is the greatest thing on earth and allows them to see at a glance whats going on, Im thinking its me. So, Im wondering if anyone out there has used this app and if anyone has some tips for a screen reader user to make working
with this app at least closer to the efficiency my coworkers are experiencing? Especially if anyone knows how to type a date into the app that would help as all the date edit boxes are readonly. Thanks. Ryan
-- allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE. Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88.
Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries@allpay.net
This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the allpay.net Information Security Manager at the number above.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins
-- allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE. Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88.
Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries@allpay.net
This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the allpay.net Information Security Manager at the number above.
I'd love to help but we use Perfect Tracker.
Which has a properly formatted table on the homepage showing team members jobs categorised and put in our SLA's priority system.
Barry.
"Tell me and I will hear, show me and I will see, involve me and I will understand.
Chinese Proverb"
Barry Toner Placement Systems Engineer Liberty Information Technology Direct Line: 02890 167000 Adelaide Exchange Fax: 02890 445511 24-26 Adelaide Street Switchboard: 02890 445500 Belfast BT2 8GD Email: b.toner@liberty-it.co.uk -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: 31 July 2008 08:20 To: blind-sysadmins Subject: [Blind-sysadmins] Service Desk Plus
Hi,
Posted on behalf of Ryan Shugart:
Hello:
To those of you using helpdesk ticketing apps in your jobs, my company has recently started using one of these tools to track IT department projects, work,and also to incorporate asset tracking. Were using a tool from Adventnet calledServiceDesk Plus http://www.servicedeskplus.com and either Im just stupid or this is the most clunky product to work with Ive ever encountered. Considering my coworkers think this thing is the greatest thing on earth and allows them to see at a glance whats going on, Im thinking its me. So, Im wondering if anyone out there has used this app and if anyone has some tips for a screen reader user to make working with this app at least closer to the efficiency my coworkers are experiencing? Especially if anyone knows how to type a date into the app that would help as all the date edit boxes are readonly. Thanks. Ryan
-- allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE. Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88.
Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries@allpay.net
This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the allpay.net Information Security Manager at the number above.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins
Good Morning,
I am using 2 products called Adapt and Service Plus Enterprise. Service Plus has some screens that are nearly impossible to work with and others that work very well. Adapt is the worst product I have ever worked with. I use these 2 products for call tracking and user information. . Adapt contains the information for accessing customer sites remotely and sometimes it is nearly impossible to get the information.
Greg L. Bobo Customer Service Matrix Systems, Inc. 7550 Paragon Rd. Dayton, OH 45459 937.438.9033 x2228 office 937.438.0900 fax www.matrixsys.com
-----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Thursday, July 31, 2008 3:20 AM To: blind-sysadmins Subject: [Blind-sysadmins] Service Desk Plus
Hi,
Posted on behalf of Ryan Shugart:
Hello:
To those of you using helpdesk ticketing apps in your jobs, my company has recently started using one of these tools to track IT department projects, work,and also to incorporate asset tracking. Were using a tool from Adventnet calledServiceDesk Plus http://www.servicedeskplus.com and either Im just stupid or this is the most clunky product to work with Ive ever encountered. Considering my coworkers think this thing is the greatest thing on earth and allows them to see at a glance whats going on, Im thinking its me. So, Im wondering if anyone out there has used this app and if anyone has some tips for a screen reader user to make working
with this app at least closer to the efficiency my coworkers are experiencing? Especially if anyone knows how to type a date into the app that would help as all the date edit boxes are readonly. Thanks. Ryan
-- allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE. Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88.
Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries@allpay.net
This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the allpay.net Information Security Manager at the number above.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins
participants (3)
-
Andrew Hodgson -
Bobo, Greg -
Toner, Barry (LIT)