October 2012 - Blind-sysadmins - lists.hodgsonfamily.org

reactivating xp home
by David Mehler 02 Oct '12

02 Oct '12

Hello, I've got a machine here that had it's copy of xp home reinstalled. Let me emphasize this is a legally purchased valid disk and with a key. Now it's screaming about activation. It's been activated before once. When I try to activate it now it's saying that xp home is no longer available. This is not going to be welcome to the system's owner, who does not want to go 7 at this time. Is there a painless way I can get this system activated so I can use windows update? I'm needing to get MSE on it. Thanks. Dave.

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Helpdesk tracking
by Barry Toner 02 Oct '12

02 Oct '12

Hi folks, I'm due to start a IT Support role in a couple of weeks. The company is yet to go through ITIL v3 or a similar best practice solution. ERGO, there's no SLA's *screams, laughs*. We've also currently no Heldesk software. * miss-spelt on purpose* Would any of you have suggestions how I can track my own jobs until such time? I thought of a simple Spreadsheet, but I'd really like alerts. Is there an online solution I can use or something else you think you might do if in a similar position? Currently it appears whoever shouts the loudest and longest gets there job done. BTW. I will be helping to implement ITIL, but until such time I need something to help me and ultimately the rest of the team out. Cheers, Barry.

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Remote support solutions
by Barry Toner 01 Oct '12

01 Oct '12

Hi, I've just accepted a job that will require me to do some RS. I'd like some feedback on solutions people are using with screen readers. If you can give me a couple of paragraphs on what you're using and how (roughly), it's implemented. I'm talking high level, I'm not asking you to write me a tutorial. Also any pro's cons. The ones I've heard of but have no experience or any technicians views on them yet, are installing JFW/Win Eyes on a Citrix Server, the company has and owns their Citrix server so this may be an option. The other is Remote Incident Manager (RIM) http://t.co/6oLmlWqt I'm working in the UK, so our government Access To Work may be an option to help fund the latter solution, if it's cleaner, less performance issues, eg dicy audio than the Citrix stuff. Cheers, Barry.

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