July 2026 - Blind-sysadmins - lists.hodgsonfamily.org

VSCode usability on Mac OS
by Darragh Ó Héiligh 27 Jul '26

27 Jul '26

Sorry for the flurry of messages today. Are any of you using VSCode on Mac OS? I'm not a native VoiceOver user. But am I missing something? The additional verbiage in the editor is a real problem! I would be very eager to hear the experiences of others.

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Azure portal. Search box behaviour has changed and is no longer accessible.
by Darragh Ó Héiligh 27 Jul '26

27 Jul '26

Hello, Using Jaws with Edge. Since Monday, two weeks ago, the search interface within the Azure portal has changed. Previously, after typing something like "PIM" you would press enter, past the tabs to the search results and Jaws would read everything properly. Now, if you press tab, focus changes to the next control. This is actually the more conventional behaviour. Instead, when you type something, you press the down arrow to set focus to the search results view. Jaws does indeed speak this but it doesn't speak the search results. I have submitted this issue to the enterprise accessibility support desk. But: 1. They Emailed a week later with a message that was written from the perspective of someone who clearly hadn't read my problem description properly 2. They didn't reproduce the problem. I Emailed in response right away but haven't received a reply. I'm assuming anyone here who uses the Azure UI can reproduce this. If so, would you mind adding your voice to my support request please by submitting a request of your own? Previously, I had a great technical account manager. But in the past year, Microsoft have changed my rep twice and my business manager has also changed and the new person has a lot more responsibilities so she isn't quite as engaged or as experienced. So I am struggling to get the proper attention to this within Microsoft. Thanks

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FW: ANNOUNCEMENT! Changes to submitting new support requests to the enterprise Disability Answer Desk (eDAD)
by Andrew Hodgson 27 Jul '26

27 Jul '26

Hi. Just got this in. I haven’t tried the new portal yet, hope they will still allow ticket creation from our personal personas without being attached to a work profile. Andrew. From: enterprise Disability Answer Desk <edad(a)microsoft.com> Sent: 03 March 2026 21:26 To: Andrew Hodgson <andrew(a)hodgson.io> Subject: ANNOUNCEMENT! Changes to submitting new support requests to the enterprise Disability Answer Desk (eDAD) ANNOUNCEMENT! Changes to submitting new support requests to the enterprise Disability Answer Desk (eDAD) Hello, As someone who has created an eDAD case in the last year, we are excited to share with you that the enterprise Disability Answer Desk (eDAD) has now onboarded to Dynamics for Microsoft, Microsoft’s global case management tool for commercial customer support. This enhanced experience includes immediate case creation and self-serve case status via an online portal called Services Hub. We invite you to explore our new case creation process, visit the updated eDAD site, and set up your services Hub profile today. 1. Create or confirm your profile in Services Hub<https://support.serviceshub.microsoft.com/supportforbusiness>. IMPORTANT This is a one time step and customers always need to return to aka.ms/eDAD<https://aka.ms/eDAD> to submit a case. 2. Watch the quick video on How to submit an eDAD case<https://aka.ms/eDAD>. 3. Go to https://aka.ms/eDAD to submit new accessibility support requests. Frequently Asked Questions Why is eDAD onboarding to Dynamics for Microsoft? As eDAD has scaled, our legacy way of supporting our customers is no longer sufficient to support the requirements of our business. To continue providing the best support experience, eDAD transitioned to Dynamics for Microsoft, giving you a more empowering accessibility support experience with immediate case creation and real-time status tracking. Is eDAD getting rid of email support? No, while customers will no longer submit a new request in email, immediately after you create a new case in Services Hub for eDAD, you will receive an automated email response to your preferred contacts. Communication from your assigned support engineer will also be sent via email. You can reply at any time to the email thread. Why is eDAD transitioning away from email case creation? Email‑based systems caused delays, lost cases, and poor follow‑up. Dynamics provides real‑time tracking and better reliability. How can I add additional contacts for awareness? During the case creation, you have the option to “Add a new Contact” and you can add multiple email addresses. Type in any email address including your own team’s distribution list for awareness. Where should customers go to submit new accessibility support cases? Customers should submit all new accessibility support cases through Services Hub using the Support for Business intake form. This is the official and required entry point for eDAD cases. Customers can begin by visiting: aka.ms/eDAD <https://aka.ms/eDAD> and watching the quick video on How to submit an eDAD case<https://aka.ms/eDAD>. How do customers track case status? After submitting a case, customers receive a confirmation email with a case number. Submitters can view case status, updates, and closure notes directly in Services Hub. Email notifications are also sent for major status changes. Can customers still email eDAD(a)microsoft.com to open a case? Email is no longer the primary intake method. Messages sent to eDAD(a)microsoft.com will receive an automated response directing users to submit cases through Services Hub. What happens if multiple issues are submitted in a single request? Each distinct accessibility issue must be submitted and tracked as its own case. Customers should open separate cases for each issue to ensure proper routing, prioritization, and resolution. If multiple issues are included in a single submission, eDAD will guide the customer to submit separate cases rather than creating cases on the customer’s behalf. Customers should expect to receive a unique case number for each issue they submit. Will the support experience or response times change with the new platform? The core support experience remains unchanged. However, the new platform introduces improvements such as immediate case creation through an online intake form and self‑serve case tracking. What happens to cases submitted before the transition? Cases submitted prior to the platform transition will continue to be worked in the existing system until they are resolved. These cases will not move into the new platform. Thank you. enterprise Disability Answer Desk Microsoft respects your privacy. Review our online Privacy Statement <https://privacy.microsoft.com/privacystatement> . To create a new case, visit: https://aka.ms/eDAD To check the status of your case, visit: Services Hub <https://support.microsoft.com/en-us/accessibility/enterprise-answer-desk> (Manage tab) For more information, please check out our site: https://aka.ms/eDAD/ <https://support.microsoft.com/en-us/accessibility/enterprise-answer-desk>

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