February 2014 - Blind-sysadmins - lists.hodgsonfamily.org

RSA Tools.
by Ernesto Fdez 28 Feb '14

28 Feb '14

Hi: Following their orientations search the RSA Tools in Microsoft. The operating system in my WorkStations is Windows 7 Pro and the operating system in servers is 2012 R2. Microsoft say: "Remote Server Administration Tools for WindowsR 7 with SP1 enables IT administrators to manage roles and features that are installed on computers that are running Windows ServerR 2008 R2, Windows ServerR 2008, or Windows ServerR 2003, from a remote computer that is running Windows 7 or Windows 7 with SP1." Some idea to management Servers Windows 2012 R2 from Windows 7 Pro using RSA Tools? Best Regards, Ernesto -- Este mensaje le ha llegado mediante el servicio de correo electronico que ofrece Infomed para respaldar el cumplimiento de las misiones del Sistema Nacional de Salud. La persona que envia este correo asume el compromiso de usar el servicio a tales fines y cumplir con las regulaciones establecidas Infomed: http://www.sld.cu/

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Device audio en Hyper V.
by Ernesto Fdez 23 Feb '14

23 Feb '14

Hello: I'm runing the Hyper V role in Windows Server 2012 and NVDA. I need to install a virtual machine with Windows Server 2012 and NVDA but they don't support audio devices. This virtual machine will be a domain controller and File Server. Some solution to be able to administer it? Best regards Ernesto -- Este mensaje le ha llegado mediante el servicio de correo electronico que ofrece Infomed para respaldar el cumplimiento de las misiones del Sistema Nacional de Salud. La persona que envia este correo asume el compromiso de usar el servicio a tales fines y cumplir con las regulaciones establecidas Infomed: http://www.sld.cu/

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Splunk
by Ryan Shugart 20 Feb '14

20 Feb '14

Hi: Has anyone on here played with Splunk on your network for log collection and analisys? We're looking at it for work, we have 700 servers, a bunch of switches, etc. and no one really looks at any logs or anything like that. Accessibilitywise, it is actually looking pretty good, the interface is complex, but I think that's just the software, and I've been able to get to everything I need to so far, but we're just starting to play. Thanks. Ryan

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Splunk
by Ryan Shugart 19 Feb '14

19 Feb '14

Hi: Has anyone on here played with Splunk on your network for log collection and analisys? We're looking at it for work, we have 700 servers, a bunch of switches, etc. and no one really looks at any logs or anything like that. Accessibilitywise, it is actually looking pretty good, the interface is complex, but I think that's just the software, and I've been able to get to everything I need to so far, but we're just starting to play. Thanks. Ryan

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debian linux, playing a tune at boot
by John G. Heim 17 Feb '14

17 Feb '14

All, I created a page on my web site at www.iavit.org to explain how to use a script I wrote called grub-init-tune. The script should make it easy for you to configure grub to play a tune at boot time. There are several tunes already defined in the script. It should also make it easier for you to create your own tunes by allowing you to hear them without rebooting. http://www.iavit.org/~john/debian/grub.html --- John G. Heim, 608-263-4189, jheim(a)math.wisc.edu -- --- John G. Heim, 608-263-4189, jheim(a)math.wisc.edu

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Linux virtual mail server
by David Mehler 11 Feb '14

11 Feb '14

Hello, If anyone has experience with setting up a Linux Postfix email server for all virtual users with antispam addons please let me know. I'm having an issue that is driving me crazy and not getting any logs at all. My software is: Fedora 17 on a vps Postfix 2.9.6 dovecot 2.1 and MySQL 5.5 Am fighting with dspam, and dovecot antispam plugin for autotraining dspam. Thanks. Dave.

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Linux virtual mail server
by David Mehler 11 Feb '14

11 Feb '14

Hello, If anyone has experience with setting up a Linux Postfix email server for all virtual users with antispam addons please let me know. I'm having an issue that is driving me crazy and not getting any logs at all. My software is: Fedora 17 on a vps Postfix 2.9.6 dovecot 2.1 and MySQL 5.5 Am fighting with dspam, and dovecot antispam plugin for autotraining dspam. Thanks. Dave.

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Managing a service desk.
by Darragh Ó Héiligh 07 Feb '14

07 Feb '14

Hello, Have any of you managed a service desk? I find myself in this horrible position. In addition to doing far too many other things, I’m also trying to build and manage a service desk. The main incident / call / ticket handling tool that we are using is called Autotask. Looking at this product it’s seems great but there are a few accessibility issues and it costs about €5000 a year to run. Seems a little expensive to me. True, it has a lot of features but I would safely say that the moment, we are using very few of them. Here is the problem I’m trying to fix. It’s not specifically accessibility related but the tool / tools that I use will need to be accessible. For obvious reasons. I have three people working for me at the moment. One is not bad. She’s come from doing an IT course for a year. The other has learned a lot in her 8 months working for me and the third is only with me for the past week. She did a software development course for the past three years but seriously, I think my guide dog is more qualified so I have had to start her off just taking calls. The software is absolutely crap. It has a great core but the company has a culture of rushing new releases out the door without actually bundling them into a formal versioned release. So, Tomorrow morning I could start work to find that the main developer had an idea tonight and changed the approvals screen and every customer will be up in arms. So, my problem is too much work, not enough staff and not enough qualifications and skills. Oh, also, I’m working as an escalation point, a developer, a manager, a consultant and a project implementer so I’m regularly working 13 to 15 hour days. It’s seriously nuts. However, I was thrown into the deap end. I have no doubt that if I was setting this up, I probably would have done it differently. The challenge is trying to rise above things for a while to get a high level picture of how it’s all working. Or….. not. As the case seems to be. I’m looking for tools / procedures / structures that you have used in the past. 1. What call logging tool did you use? 2. What books did you read if any? 3. What structure did you use? At the moment I have the three people separated into level 1, 2, and 3. All levels are busy and the person now at level 2 has been motivated by the fact that she has tangible career progression after a very short time. The person at level 2 is a dynamo actually. Eager to learn, a very hard worker, very dedicated and absolutely fantastic with talking to customers. The person at level 3 is very shy, not so good with customers although she’s getting better, very analytical and very interested in learning. However, of course, they have their weak points but their things I can work with. 4. I need to provide better information to the owner of the company. A tool that would let me do this would be great. I suppose it would integrate or be part of the call logging tool. I can pay for the call logging tool. That’s not really a problem however, it would be a bit of an up heaval for customers because they’ve only started using our new system since May. However, the manager of the company hates Autotask. Any suggestions would be more than welcome. As you’ve guessed, I’m much happier in technical roles but life keeps pushing me in this direction. Even though I hate it!

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Managing a service desk.
by Darragh Ó Héiligh 06 Feb '14

06 Feb '14

Hello, Have any of you managed a service desk? I find myself in this horrible position. In addition to doing far too many other things, I’m also trying to build and manage a service desk. The main incident / call / ticket handling tool that we are using is called Autotask. Looking at this product it’s seems great but there are a few accessibility issues and it costs about €5000 a year to run. Seems a little expensive to me. True, it has a lot of features but I would safely say that the moment, we are using very few of them. Here is the problem I’m trying to fix. It’s not specifically accessibility related but the tool / tools that I use will need to be accessible. For obvious reasons. I have three people working for me at the moment. One is not bad. She’s come from doing an IT course for a year. The other has learned a lot in her 8 months working for me and the third is only with me for the past week. She did a software development course for the past three years but seriously, I think my guide dog is more qualified so I have had to start her off just taking calls. The software is absolutely crap. It has a great core but the company has a culture of rushing new releases out the door without actually bundling them into a formal versioned release. So, Tomorrow morning I could start work to find that the main developer had an idea tonight and changed the approvals screen and every customer will be up in arms. So, my problem is too much work, not enough staff and not enough qualifications and skills. Oh, also, I’m working as an escalation point, a developer, a manager, a consultant and a project implementer so I’m regularly working 13 to 15 hour days. It’s seriously nuts. However, I was thrown into the deap end. I have no doubt that if I was setting this up, I probably would have done it differently. The challenge is trying to rise above things for a while to get a high level picture of how it’s all working. Or….. not. As the case seems to be. I’m looking for tools / procedures / structures that you have used in the past. 1. What call logging tool did you use? 2. What books did you read if any? 3. What structure did you use? At the moment I have the three people separated into level 1, 2, and 3. All levels are busy and the person now at level 2 has been motivated by the fact that she has tangible career progression after a very short time. The person at level 2 is a dynamo actually. Eager to learn, a very hard worker, very dedicated and absolutely fantastic with talking to customers. The person at level 3 is very shy, not so good with customers although she’s getting better, very analytical and very interested in learning. However, of course, they have their weak points but their things I can work with. 4. I need to provide better information to the owner of the company. A tool that would let me do this would be great. I suppose it would integrate or be part of the call logging tool. I can pay for the call logging tool. That’s not really a problem however, it would be a bit of an up heaval for customers because they’ve only started using our new system since May. However, the manager of the company hates Autotask. Any suggestions would be more than welcome. As you’ve guessed, I’m much happier in technical roles but life keeps pushing me in this direction. Even though I hate it!

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Accessibility of Kerio Connect
by Frank Ventura 03 Feb '14

03 Feb '14

Hi all can anyone comment on the accessibility of the server side of Kerio Connect, either the Windows or Mac versions; not the Linux version? Also, what support for MS Outlook is there, including activesync synchronization? Thanks Frank

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