- Blind-sysadmins - lists.hodgsonfamily.org

Helpdesks you use in work
by Barry Toner 01 Feb '13

01 Feb '13

Hi folks, We've been looking at various Helpdesk solutions , with varying degrees of accessibility. Up until (if I'm honest), yesterday we've not had any even rough requirements. I was wondering what you are currently using in your work places to log Helpdesk and Service requests? I've looked at Zendesk, (very flash orientated), Sysaid (flash), Freshdesk (HTML but limited functionality, not so much an IT helpdesk as a Servicedesk), Oxygen, and a few others. Things we'd like the Help/Service Deskt o have are as follows, 1. Integration with Active Directory. If it links directly without having to import/export this would be brilliant. 2. Users can change their Active Directory passwords. 3. Various reporting functions for Managers. 4. SLA integration 5. Dispatcher rules, (though this isnt' critical) 6. Knowledge base both for users and technicians. 7. Canned responses 8. Ability to enforce users submit tickets via the web portal, instead of email 9. Customisable categories of requests, that can expand into sub-categories. EG. Software links to Microsoft, links to Office, links to outlook. 10. Re-branding to fit with company design. 11. Ideally can be tested in the cloud but hosted in-house. If not ideally UK based data centres. We're really up against time and I'll owe you all a pint if you can give me some pointers of what you're using and if it meets any or all of the above requirements. Thanks, Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001

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Remoting into Citrix Thin Clients Desktops
by Barry Toner 31 Jan '13

31 Jan '13

Folks, I know we've been here before but I can't' remember without trowling through archives and having been in here now 3 months I'm allot more clued in on our infrastructure. if there was a solution offered. Is it possible using JFW and it's Remote licence to take control of a users Desktop through the above setup? This isn't for Admin tasks as I believe I can use the console. If this is possible what would be the setup? I'm not asking for a complete hand-holding just a couple of bullet points, you need this on that, and that on the other. How about if we have a couple of hops between the Server Citrix is installed on to the thin clients? I presume this would hamper if not block use with a Screen Reader? Finally, is JFW's Remote lience designed to be used by an admin, is is it meant for an end-user who has to use a thin client as part of their job? Thanks, Barry. Thanks, Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001

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Re: [Blind-sysadmins] Remoting into Citrix Thin Clients Desktops
by Barry Toner 30 Jan '13

30 Jan '13

Hi Ryan, Cheers for that. So what's the point of JAW's Remote licence? Is this just to have speech directly on a server if you're hitting it from a client through RDP, and/or you're an end-user wanting to use Citrix terminal apps? Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ryan Shugart Sent: 30 January 2013 14:56 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Remoting into Citrix Thin Clients Desktops Short answer, no. Unless a screen reader is on both the local and remote machine, remote stuff just doesn't work. The acception is Serotek's solution, but I think they're the only company that's even made an attempt at remote access without a screen reader on the remote machine. Ryan -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry Toner Sent: Wednesday, January 30, 2013 5:42 AM To: blind-sysadmins(a)lists.hodgsonfamily.org Subject: [Blind-sysadmins] Remoting into Citrix Thin Clients Desktops Folks, I know we've been here before but I can't' remember without trowling through archives and having been in here now 3 months I'm allot more clued in on our infrastructure. if there was a solution offered. Is it possible using JFW and it's Remote licence to take control of a users Desktop through the above setup? This isn't for Admin tasks as I believe I can use the console. If this is possible what would be the setup? I'm not asking for a complete hand-holding just a couple of bullet points, you need this on that, and that on the other. How about if we have a couple of hops between the Server Citrix is installed on to the thin clients? I presume this would hamper if not block use with a Screen Reader? Finally, is JFW's Remote lience designed to be used by an admin, is is it meant for an end-user who has to use a thin client as part of their job? Thanks, Barry. Thanks, Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001 _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

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Re: [Blind-sysadmins] Remoting into Citrix Thin Clients Desktops
by Barry Toner 30 Jan '13

30 Jan '13

Hi Ryan, Cheers for that. So what's the point of JAW's Remote licence? Is this just to have speech directly on a server if you're hitting it from a client through RDP, and/or you're an end-user wanting to use Citrix terminal apps? Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ryan Shugart Sent: 30 January 2013 14:56 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Remoting into Citrix Thin Clients Desktops Short answer, no. Unless a screen reader is on both the local and remote machine, remote stuff just doesn't work. The acception is Serotek's solution, but I think they're the only company that's even made an attempt at remote access without a screen reader on the remote machine. Ryan -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry Toner Sent: Wednesday, January 30, 2013 5:42 AM To: blind-sysadmins(a)lists.hodgsonfamily.org Subject: [Blind-sysadmins] Remoting into Citrix Thin Clients Desktops Folks, I know we've been here before but I can't' remember without trowling through archives and having been in here now 3 months I'm allot more clued in on our infrastructure. if there was a solution offered. Is it possible using JFW and it's Remote licence to take control of a users Desktop through the above setup? This isn't for Admin tasks as I believe I can use the console. If this is possible what would be the setup? I'm not asking for a complete hand-holding just a couple of bullet points, you need this on that, and that on the other. How about if we have a couple of hops between the Server Citrix is installed on to the thin clients? I presume this would hamper if not block use with a Screen Reader? Finally, is JFW's Remote lience designed to be used by an admin, is is it meant for an end-user who has to use a thin client as part of their job? Thanks, Barry. Thanks, Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001 _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

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MDM
by Barry Toner 30 Jan '13

30 Jan '13

Hi folks, I've been asked to lead our MDM in work. I've looked at two systems, Airwatch and Meraki. After testing both systems I've opted for Meraki. A Because it's free for a MDM Systems management and B because it's much more simple to implament. I've some questions I'd like to bounce around regarding Profiles, Tags, and Apple ID's and would love to speak to anyone who's designed an MDM. I've my questions written down and can post to the list or am happy to speak to people offline. Any takers? Thanks, Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001

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MDM
by Barry Toner 30 Jan '13

30 Jan '13

Hi folks, I've been asked to lead our MDM in work. I've looked at two systems, Airwatch and Meraki. After testing both systems I've opted for Meraki. A Because it's free for a MDM Systems management and B because it's much more simple to implament. I've some questions I'd like to bounce around regarding Profiles, Tags, and Apple ID's and would love to speak to anyone who's designed an MDM. I've my questions written down and can post to the list or am happy to speak to people offline. Any takers? Thanks, Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001

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Remoting into Citrix Thin Clients Desktops
by Barry Toner 30 Jan '13

30 Jan '13

Folks, I know we've been here before but I can't' remember without trowling through archives and having been in here now 3 months I'm allot more clued in on our infrastructure. if there was a solution offered. Is it possible using JFW and it's Remote licence to take control of a users Desktop through the above setup? This isn't for Admin tasks as I believe I can use the console. If this is possible what would be the setup? I'm not asking for a complete hand-holding just a couple of bullet points, you need this on that, and that on the other. How about if we have a couple of hops between the Server Citrix is installed on to the thin clients? I presume this would hamper if not block use with a Screen Reader? Finally, is JFW's Remote lience designed to be used by an admin, is is it meant for an end-user who has to use a thin client as part of their job? Thanks, Barry. Thanks, Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001

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A course for those interested in Linux Server Administration
by Darren Brewer 28 Jan '13

28 Jan '13

Hi list This is sort of off topic, but I know there are Linux users on here who might be interested in honing their skills and taking one of the courses which are due to commence in February at the Cavi institute. It doesn't matter where in the world you live as everything can be done over the internet. The name of the course is: Intro to Linux Server Administration, a course that covers command line Ubuntu basics and server administration There is also an advanced course for those who are not complete beginners. As I know very little myself I thought it would be interesting to take this course and because it is completely aimed at people with visual impairments, there is no problem with accessing material and labs etc. The website states that the courses are $500 per semester, but after contacting them it appears that if you are paying for yourself then it's only $150 which seems exceptionally good value for a completely accessible course. Apparently the intake for the Linux courses are a little low this year and so I thought I'd bring it to the attention of those on the list who might be interested. Main website is: http://www.cavitraining.com/ Here you can find out more detailed information about the course and download a brochure and application form. Darren.

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hardware detection win7
by David Mehler 25 Jan '13

25 Jan '13

Hello, I've got a win7 box that is not showing everything hardware wise. This machines experience index I believe it is is showing 4 out of 8 cores and 24 out of 32 gigabytes of ram. It's had all the windows updates. I am wondering if I have a hardware/motherboard issue? Thanks. Dave.

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hardware detection win7
by David Mehler 25 Jan '13

25 Jan '13

Hello, I've got a win7 box that is not showing everything hardware wise. This machines experience index I believe it is is showing 4 out of 8 cores and 24 out of 32 gigabytes of ram. It's had all the windows updates. I am wondering if I have a hardware/motherboard issue? Thanks. Dave.

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