- Blind-sysadmins - lists.hodgsonfamily.org

Re: [Blind-sysadmins] Service Desk Plus
by Ryan Shugart 01 Aug '08

01 Aug '08

Hi Andrew: Thanks for your help with the e-mail and the other info. Its good to know I'm not alone with my frustrations. I've e-mailed a list of my issues to Adventnet, but so far they're not too open to helping, and our managers want to put this ap at the center of our department. Thanks again Ryan -----Original Message----- From: "Andrew Hodgson" <Andrew.Hodgson(a)allpay.net> To: "blind-sysadmins" <blind-sysadmins(a)lists.hodgsonfamily.org> Sent: 7/31/2008 1:25 AM Subject: Re: [Blind-sysadmins] Service Desk Plus Hi Ryan, Actually I can help a bit with this. We use Adventnet's Password Manager pro, and I have the same type of issues as you, specificly the popup windows which seem to pop up in a frame rather than a new window, and the various fields which are read-only, and require various clicks on a calendar to get the data in them. I only use it when I really have to, and remember all other passwords. Andrew. -----Original Message----- From: Andrew Hodgson Sent: 31 July 2008 08:20 To: blind-sysadmins Subject: [Blind-sysadmins] Service Desk Plus Hi, Posted on behalf of Ryan Shugart: Hello: To those of you using helpdesk ticketing apps in your jobs, my company has recently started using one of these tools to track IT department projects, work,and also to incorporate asset tracking. Were using a tool from Adventnet calledServiceDesk Plus http://www.servicedeskplus.com and either Im just stupid or this is the most clunky product to work with Ive ever encountered. Considering my coworkers think this thing is the greatest thing on earth and allows them to see at a glance whats going on, Im thinking its me. So, Im wondering if anyone out there has used this app and if anyone has some tips for a screen reader user to make working with this app at least closer to the efficiency my coworkers are experiencing? Especially if anyone knows how to type a date into the app that would help as all the date edit boxes are readonly. Thanks. Ryan -- allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE. Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88. Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries(a)allpay.net This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the allpay.net Information Security Manager at the number above. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins -- allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE. Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88. Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries(a)allpay.net This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the allpay.net Information Security Manager at the number above. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins

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Re: [Blind-sysadmins] Service Desk Plus
by Ryan Shugart 31 Jul '08

31 Jul '08

Hi Andrew: Thanks for your help with the e-mail and the other info. Its good to know I'm not alone with my frustrations. I've e-mailed a list of my issues to Adventnet, but so far they're not too open to helping, and our managers want to put this ap at the center of our department. Thanks again Ryan -----Original Message----- From: "Andrew Hodgson" <Andrew.Hodgson(a)allpay.net> To: "blind-sysadmins" <blind-sysadmins(a)lists.hodgsonfamily.org> Sent: 7/31/2008 1:25 AM Subject: Re: [Blind-sysadmins] Service Desk Plus Hi Ryan, Actually I can help a bit with this. We use Adventnet's Password Manager pro, and I have the same type of issues as you, specificly the popup windows which seem to pop up in a frame rather than a new window, and the various fields which are read-only, and require various clicks on a calendar to get the data in them. I only use it when I really have to, and remember all other passwords. Andrew. -----Original Message----- From: Andrew Hodgson Sent: 31 July 2008 08:20 To: blind-sysadmins Subject: [Blind-sysadmins] Service Desk Plus Hi, Posted on behalf of Ryan Shugart: Hello: To those of you using helpdesk ticketing apps in your jobs, my company has recently started using one of these tools to track IT department projects, work,and also to incorporate asset tracking. Were using a tool from Adventnet calledServiceDesk Plus http://www.servicedeskplus.com and either Im just stupid or this is the most clunky product to work with Ive ever encountered. Considering my coworkers think this thing is the greatest thing on earth and allows them to see at a glance whats going on, Im thinking its me. So, Im wondering if anyone out there has used this app and if anyone has some tips for a screen reader user to make working with this app at least closer to the efficiency my coworkers are experiencing? Especially if anyone knows how to type a date into the app that would help as all the date edit boxes are readonly. Thanks. Ryan -- allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE. Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88. Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries(a)allpay.net This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the allpay.net Information Security Manager at the number above. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins -- allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE. Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88. Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries(a)allpay.net This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the allpay.net Information Security Manager at the number above. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins

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Re: [Blind-sysadmins] Service Desk Plus
by Ryan Shugart 31 Jul '08

31 Jul '08

Hi Barry: How does PerfectTracker work other than the home screen? How easy is it to figure out what tickets need immediate attention, for example, a ticket you've been assigned that someone else added notes to since the last time you saw it? Ryan -----Original Message----- From: "Toner, Barry (LIT)" <B.Toner(a)Liberty-IT.co.uk> To: "Blind sysadmins list" <blind-sysadmins(a)lists.hodgsonfamily.org> Sent: 7/31/2008 3:11 AM Subject: Re: [Blind-sysadmins] Service Desk Plus I'd love to help but we use Perfect Tracker. Which has a properly formatted table on the homepage showing team members jobs categorised and put in our SLA's priority system. Barry. "Tell me and I will hear, show me and I will see, involve me and I will understand. Chinese Proverb" Barry Toner Placement Systems Engineer Liberty Information Technology Direct Line: 02890 167000 Adelaide Exchange Fax: 02890 445511 24-26 Adelaide Street Switchboard: 02890 445500 Belfast BT2 8GD Email: b.toner(a)liberty-it.co.uk -----Original Message----- From: blind-sysadmins-bounces(a)lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: 31 July 2008 08:20 To: blind-sysadmins Subject: [Blind-sysadmins] Service Desk Plus Hi, Posted on behalf of Ryan Shugart: Hello: To those of you using helpdesk ticketing apps in your jobs, my company has recently started using one of these tools to track IT department projects, work,and also to incorporate asset tracking. Were using a tool from Adventnet calledServiceDesk Plus http://www.servicedeskplus.com and either Im just stupid or this is the most clunky product to work with Ive ever encountered. Considering my coworkers think this thing is the greatest thing on earth and allows them to see at a glance whats going on, Im thinking its me. So, Im wondering if anyone out there has used this app and if anyone has some tips for a screen reader user to make working with this app at least closer to the efficiency my coworkers are experiencing? Especially if anyone knows how to type a date into the app that would help as all the date edit boxes are readonly. Thanks. Ryan -- allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE. Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88. Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries(a)allpay.net This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the allpay.net Information Security Manager at the number above. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins

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Service Desk Plus
by Andrew Hodgson 31 Jul '08

31 Jul '08

Hi, Posted on behalf of Ryan Shugart: Hello: To those of you using helpdesk ticketing apps in your jobs, my company has recently started using one of these tools to track IT department projects, work,and also to incorporate asset tracking. Were using a tool from Adventnet calledServiceDesk Plus http://www.servicedeskplus.com and either Im just stupid or this is the most clunky product to work with Ive ever encountered. Considering my coworkers think this thing is the greatest thing on earth and allows them to see at a glance whats going on, Im thinking its me. So, Im wondering if anyone out there has used this app and if anyone has some tips for a screen reader user to make working with this app at least closer to the efficiency my coworkers are experiencing? Especially if anyone knows how to type a date into the app that would help as all the date edit boxes are readonly. Thanks. Ryan -- allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE. Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88. Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries(a)allpay.net This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the allpay.net Information Security Manager at the number above.

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Test message
by Andrew Hodgson 30 Jul '08

30 Jul '08

Hi, Test ignore no reply. Andrew.

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FW: installing vmware esx
by Andrew Hodgson 30 Jul '08

30 Jul '08

Hi, Sorry for sending this reply personally - I replied to this, but the Scalix client seemed to send it to the original author and not the address in the reply-to. Andrew. ----- Original Message ----- From: Andrew Hodgson <Andrew.Hodgson(a)allpay.net> Sent: Wed, 7/30/2008 2:57pm To: Ryan Shugart <rshugart(a)pcisys.net> Subject: RE: [Blind-sysadmins] installing vmware esx Hi, You need to type in linux text at the boot prompt. I have some sight, and know this actually works in text mode on the latest ESX CD, though not sure whether the screen is in graphics mode or not. One thing which puzzles me is that the Vmware installer opens up a text screen in Anaconda to ask whether the CD check should be done or not before starting an X session in the graphical installer, so if you don't see this, I am not sure it will work the way you want. Text mode installers in RedHat and Vmware are not as good as the graphics options, some defaults can sometimes get missed out and some screens don't appear in the text mode installer, and you loose the advanced partition editor in the text mode installer also. Kickstart is the best way to go, especially if you do a graphics install, then capture the Kickstart file in /root after the installation. Andrew. ----- Original Message ----- From: Ryan Shugart <rshugart(a)pcisys.net> Sent: Wed, 7/30/2008 2:47pm To: Blind sysadmins list <blind-sysadmins(a)lists.hodgsonfamily.org> Subject: Re: [Blind-sysadmins] installing vmware esx Hi John: You may very well be right. There is a text mode installer equivalent to the Redhat installer, and I'm sure there's a way to make it active I just don't know what it is. Ironically I think the first graphical screen you get asks you if you want to go into text mode. For long term, your best bet is to get a Kickstart script up and running, but honestly, ESX won't be something you're installing on a daily basis. I'd refer you to http://www.vmware.com/support/pubs/vi_pubs.html They have online documentation for all of the VMWare Infrastructure family, including ESX, including an installation guide which should answer all your questions. Most of the documentation, including the install guide, is PDF. Its accessible PDF, but some of them are a little strange, such as having one word per line, but I've been able to get through them. Hope this helps. Ryan -----Original Message----- From: blind-sysadmins-bounces(a)lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of John Heim Sent: Wednesday, July 30, 2008 7:32 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] installing vmware esx But when you compile a kernel, you have to enable the serial console. It doesn't necessarily work with every kernel. So I'm thinking they turned it off when compiling their kernel because it doesn't work. Also, I have a PC Weasel card and it says that it's receiving a signal to go into graphics mode when the vmware installation program runs. At that point, neither the PC Weasel or the serial console would work. The PC Weasel works up to that point though. I'm seeing typical linxu boot messages, finding hardware, etcetra, and then it stops and says the host is in graphics mode. As you may know, a lot of BIOS setup programs are like that. They look like plain text but they're not. They put your video card into graphics mode so they can display their logo. The rest is text but the PC Weasel can't get to it because the host is in graphics mode. Well, my department is supposedly buying vmware esx. Right now, I'm using the 60 day evaluation version. I doubt there is any difference in the installer but at least I'll be able to get technical support. ----- Original Message ----- From: "Ryan Shugart" <rshugart(a)pcisys.net> To: "Blind sysadmins list" <blind-sysadmins(a)lists.hodgsonfamily.org> Sent: Tuesday, July 29, 2008 11:43 PM Subject: Re: [Blind-sysadmins] installing vmware esx > Hi John: > The ESX installer is a modified Redhat installer, I forget from > what version I think REL 3 but don't quote me on that. You should be able > to use the same code you used with Redhat to get a serial console. When I > did the install, I just grabbed sited help as the interactive portion of > setup is perhaps a 15 minute thing and after doing some research I > realized it was taking me longer to figure out which boot option I needed > and to get a computer set up for serial console than it would be just to > grab someone. I believe its also possible to use Kickstart scripts just > like you would with readhat, if you do an interactive install I actually > think it puts a script of the install in /root. There are several files > the installer puts in there and I've not looked through them all. For > those that don't know, a Kickstart script is similar to an unattended > Windows install. > Ryan > > -----Original Message----- > From: blind-sysadmins-bounces(a)lists.hodgsonfamily.org > [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of John > Heim > Sent: Tuesday, July 29, 2008 12:48 PM > To: blind-sysadmins(a)lists.hodgsonfamily.org > Subject: [Blind-sysadmins] installing vmware esx > > Anybody know if it's possible to install vmware esx if you're blind? > > I have already tried modifying the boot CD to have a serial console and > I've > booted a normal CD with a PC Weasel card. In case you haven't heard of it, > the weasel acts like a VGA card except that instead of VGA output it has a > serial port. So you can use a null modem cable and a terminal emulator on > another computer to get text output. > > I booted from a vmware esx installation CD and entered 'text' at the boot > prompt to start a text install. But the weasel is still indicating that it > is getting a command to go into graphics mode. I suspect the vmware text > install isn't a real text install. > > -- > John Heim > jheim(a)math.wisc.edu / 608-263-4189 > "An operator of a vehicle shall stop the vehicle before approaching closer > than 10 feet to a pedestrian who is using a service animal" > -- Wisconsin Statute 2005 Act 354, > > > _______________________________________________ > Blind-sysadmins mailing list > Blind-sysadmins(a)lists.hodgsonfamily.org > http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins > > > _______________________________________________ > Blind-sysadmins mailing list > Blind-sysadmins(a)lists.hodgsonfamily.org > http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins > > _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins -- allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE. Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88. Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries(a)allpay.net This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the allpay.net Information Security Manager at the number above.

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installing vmware esx
by John Heim 30 Jul '08

30 Jul '08

Anybody know if it's possible to install vmware esx if you're blind? I have already tried modifying the boot CD to have a serial console and I've booted a normal CD with a PC Weasel card. In case you haven't heard of it, the weasel acts like a VGA card except that instead of VGA output it has a serial port. So you can use a null modem cable and a terminal emulator on another computer to get text output. I booted from a vmware esx installation CD and entered 'text' at the boot prompt to start a text install. But the weasel is still indicating that it is getting a command to go into graphics mode. I suspect the vmware text install isn't a real text install. -- John Heim jheim(a)math.wisc.edu / 608-263-4189 "An operator of a vehicle shall stop the vehicle before approaching closer than 10 feet to a pedestrian who is using a service animal" -- Wisconsin Statute 2005 Act 354,

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Sage
by Andrew Hodgson 27 Jul '08

27 Jul '08

Hi George. If Sage is slow on the server as well as the remote clients, is there any chance that there may be a corruption in one of the files making up the database, or the internal database needs compacting? Have you tried this with a blank totally new database, with some figures in? Have you tried doing a new install of Sage onto a clean desktop, forgetting the server, and working in this mode for a while? Andrew.

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FW: [program-l] MS Process Monitor + Fast IO disallowed
by Andrew Hodgson 25 Jul '08

25 Jul '08

Hi, Resending as admin - originally sent to the bounce address. Andrew. From: George Bell [mailto:george@techno-vision.co.uk] Sent: 25 July 2008 21:07 To: blind-sysadmins-bounces(a)lists.hodgsonfamily.org Subject: FW: [program-l] MS Process Monitor + Fast IO disallowed I've posted the following on Program-l, but wondered if any of you guys had some ideas here? George. I'm trying to resolve some performance issues with our SAGE Line 50 accounting system. Having installed Microsoft's Process Monitor on my Vista Ultimate system, I can see that during something as mundane as an Invoice date sort, FAST IO DISALLOWED appears. There doesn't seem to be much practical advice around for determining what might turn FAST IO on or off. Some say it could be malware, others that it could be virus checkers and such like. (We do run McAfee here) FWIW, I'm running a Windows Enterprise Server 2003, a plain vanilla Windows Server 2003, one Vista Ultimate workstation, and the rest are XP workstations. Has anybody any thoughts, because I've already lost my part-time bookkeeper due his frustrations over performance? George.

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Symantec Endpoint Protection Manager Console
by Toner, Barry (LIT) 10 Jul '08

10 Jul '08

Guys, Has anyone tried using this with a screenreader? We're slowly rolling it out and I've just tried using the Admin Console. It's a Java app that just will not read at all with either Win Eyes v6.1 or Jaws 8. The title bar will read but it looks as if it's a transparent window to the screenreader. For example when you launch the application there's text fields that the screenreader doesn't' see at all. Keyboard commands appear to work in as much as tab, return etc. However, there's no speech feedback whatsoever. >From what little I know this product is a mix-mash of Symantec and Sygate and they're running on two different servers. Apache for Symantec's, and IIS for Sygate's firewall. It's not possible to log into either server using Putty or the Windows XP console. Comments? Barry. "Tell me and I will hear, show me and I will see, involve me and I will understand. Chinese Proverb" Barry Toner Placement Systems Engineer Liberty Information Technology Direct Line: 02890 167000 Adelaide Exchange Fax: 02890 445511 24-26 Adelaide Street Switchboard: 02890 445500 Belfast BT2 8GD Email: b.toner(a)liberty-it.co.uk

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