February 2013 - Blind-sysadmins - lists.hodgsonfamily.org

How to troubleshoot a windows 7 machine without the end-users password
by Barry Toner 22 Feb '13

22 Feb '13

Hi folks, I'm just wondering if it's possible to log-in to say an Admin account if you can't get access to a particular users account details? I'm curious because if there's confidential information on a laptop how would a hardware supplier gain access for troubleshooting on another account. Thanks, Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001

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Blind Sys Admins website?
by Barry Toner 19 Feb '13

19 Feb '13

Hi, Did this go away? Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001

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How to troubleshoot a windows 7 machine without the end-users password
by Barry Toner 18 Feb '13

18 Feb '13

Hi folks, I'm just wondering if it's possible to log-in to say an Admin account if you can't get access to a particular users account details? I'm curious because if there's confidential information on a laptop how would a hardware supplier gain access for troubleshooting on another account. Thanks, Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001

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Blind Sys Admins website?
by Barry Toner 15 Feb '13

15 Feb '13

Hi, Did this go away? Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001

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Re: [Blind-sysadmins] Manage Engine
by Barry Toner 15 Feb '13

15 Feb '13

Hi, I've just emailed sitehelpdesk to see if I can get an interactive online demo. Myself and another tech though are about fed-up with this process and just want one in place. If I can get an online demo I'll mess with it myself and either keep it up my sleeve so that no ones head's explode at the mention, or if I find it useful I'll float the idea. Cheers for all yoru suggestions and input. I seriously don't' know what I'd do without this group, you're invaluable. Barry. Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: 14 February 2013 16:58 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Manage Engine Hi, Sitehelpdesk will be cheaper than the ManageEngine stuff imho... Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry Toner Sent: 14 February 2013 15:44 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Manage Engine Hi, Where I'm working £3000 is seeming expensive for a core system such as our Helpdesk. But we'll happily pay 6 grand for a photocopier.... Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: 14 February 2013 15:29 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Manage Engine Hi, Yep, the management here like the products because they seem quite cheap, to me they are not cheap and not worth the money, it is a software factory which just shoves out tonnes of products. Interestingly I may need to add F5 to the list of products which are getting hard web interfaces. I rather embarrasingly had a support case open with F5 after upgrading our units to 11.3, this was from 11.2. The new web interface is very pull-down menu driven, and I was waiting for ages to get an answer back from support thinking I had a system issue with config synchronisation, when in fact it was working fine and I didn't realise that part of the web interface contains hidden buttons which I had to click on to access further features! Andrew. ________________________________________ From: Blind-sysadmins [blind-sysadmins-bounces(a)lists.hodgsonfamily.org] on behalf of Ryan Shugart [rshugart(a)pcisys.net] Sent: 14 February 2013 15:00 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Manage Engine I tried out their helpdesk products a few years ago. I say avoid their products like the pleague. Not just accessibility issues, but the support we got even for normal issues was horrible. Ryan -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry Toner Sent: Thursday, February 14, 2013 4:40 AM To: blind-sysadmins(a)lists.hodgsonfamily.org Subject: [Blind-sysadmins] Manage Engine Folks, Have any of you used this? Good, Bad? It looks like it might be riddled with JAVA? We're back at the drawing board and the heats turning up in here. I need to find an Accessible Helpdesk solution that has asset management, and AD integration ASAP or there might have to be some serious conversations... Thanks, Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001 _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

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Re: [Blind-sysadmins] Manage Engine
by Barry Toner 15 Feb '13

15 Feb '13

Hi, I've just emailed sitehelpdesk to see if I can get an interactive online demo. Myself and another tech though are about fed-up with this process and just want one in place. If I can get an online demo I'll mess with it myself and either keep it up my sleeve so that no ones head's explode at the mention, or if I find it useful I'll float the idea. Cheers for all yoru suggestions and input. I seriously don't' know what I'd do without this group, you're invaluable. Barry. Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: 14 February 2013 16:58 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Manage Engine Hi, Sitehelpdesk will be cheaper than the ManageEngine stuff imho... Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry Toner Sent: 14 February 2013 15:44 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Manage Engine Hi, Where I'm working £3000 is seeming expensive for a core system such as our Helpdesk. But we'll happily pay 6 grand for a photocopier.... Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: 14 February 2013 15:29 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Manage Engine Hi, Yep, the management here like the products because they seem quite cheap, to me they are not cheap and not worth the money, it is a software factory which just shoves out tonnes of products. Interestingly I may need to add F5 to the list of products which are getting hard web interfaces. I rather embarrasingly had a support case open with F5 after upgrading our units to 11.3, this was from 11.2. The new web interface is very pull-down menu driven, and I was waiting for ages to get an answer back from support thinking I had a system issue with config synchronisation, when in fact it was working fine and I didn't realise that part of the web interface contains hidden buttons which I had to click on to access further features! Andrew. ________________________________________ From: Blind-sysadmins [blind-sysadmins-bounces(a)lists.hodgsonfamily.org] on behalf of Ryan Shugart [rshugart(a)pcisys.net] Sent: 14 February 2013 15:00 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Manage Engine I tried out their helpdesk products a few years ago. I say avoid their products like the pleague. Not just accessibility issues, but the support we got even for normal issues was horrible. Ryan -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry Toner Sent: Thursday, February 14, 2013 4:40 AM To: blind-sysadmins(a)lists.hodgsonfamily.org Subject: [Blind-sysadmins] Manage Engine Folks, Have any of you used this? Good, Bad? It looks like it might be riddled with JAVA? We're back at the drawing board and the heats turning up in here. I need to find an Accessible Helpdesk solution that has asset management, and AD integration ASAP or there might have to be some serious conversations... Thanks, Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001 _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

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Manage Engine
by Barry Toner 14 Feb '13

14 Feb '13

Folks, Have any of you used this? Good, Bad? It looks like it might be riddled with JAVA? We're back at the drawing board and the heats turning up in here. I need to find an Accessible Helpdesk solution that has asset management, and AD integration ASAP or there might have to be some serious conversations... Thanks, Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001

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Re: [Blind-sysadmins] Manage Engine
by Barry Toner 14 Feb '13

14 Feb '13

Hi, Where I'm working £3000 is seeming expensive for a core system such as our Helpdesk. But we'll happily pay 6 grand for a photocopier.... Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: 14 February 2013 15:29 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Manage Engine Hi, Yep, the management here like the products because they seem quite cheap, to me they are not cheap and not worth the money, it is a software factory which just shoves out tonnes of products. Interestingly I may need to add F5 to the list of products which are getting hard web interfaces. I rather embarrasingly had a support case open with F5 after upgrading our units to 11.3, this was from 11.2. The new web interface is very pull-down menu driven, and I was waiting for ages to get an answer back from support thinking I had a system issue with config synchronisation, when in fact it was working fine and I didn't realise that part of the web interface contains hidden buttons which I had to click on to access further features! Andrew. ________________________________________ From: Blind-sysadmins [blind-sysadmins-bounces(a)lists.hodgsonfamily.org] on behalf of Ryan Shugart [rshugart(a)pcisys.net] Sent: 14 February 2013 15:00 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Manage Engine I tried out their helpdesk products a few years ago. I say avoid their products like the pleague. Not just accessibility issues, but the support we got even for normal issues was horrible. Ryan -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry Toner Sent: Thursday, February 14, 2013 4:40 AM To: blind-sysadmins(a)lists.hodgsonfamily.org Subject: [Blind-sysadmins] Manage Engine Folks, Have any of you used this? Good, Bad? It looks like it might be riddled with JAVA? We're back at the drawing board and the heats turning up in here. I need to find an Accessible Helpdesk solution that has asset management, and AD integration ASAP or there might have to be some serious conversations... Thanks, Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001 _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

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Re: [Blind-sysadmins] Manage Engine
by Barry Toner 14 Feb '13

14 Feb '13

Hi, Where I'm working £3000 is seeming expensive for a core system such as our Helpdesk. But we'll happily pay 6 grand for a photocopier.... Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: 14 February 2013 15:29 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Manage Engine Hi, Yep, the management here like the products because they seem quite cheap, to me they are not cheap and not worth the money, it is a software factory which just shoves out tonnes of products. Interestingly I may need to add F5 to the list of products which are getting hard web interfaces. I rather embarrasingly had a support case open with F5 after upgrading our units to 11.3, this was from 11.2. The new web interface is very pull-down menu driven, and I was waiting for ages to get an answer back from support thinking I had a system issue with config synchronisation, when in fact it was working fine and I didn't realise that part of the web interface contains hidden buttons which I had to click on to access further features! Andrew. ________________________________________ From: Blind-sysadmins [blind-sysadmins-bounces(a)lists.hodgsonfamily.org] on behalf of Ryan Shugart [rshugart(a)pcisys.net] Sent: 14 February 2013 15:00 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Manage Engine I tried out their helpdesk products a few years ago. I say avoid their products like the pleague. Not just accessibility issues, but the support we got even for normal issues was horrible. Ryan -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry Toner Sent: Thursday, February 14, 2013 4:40 AM To: blind-sysadmins(a)lists.hodgsonfamily.org Subject: [Blind-sysadmins] Manage Engine Folks, Have any of you used this? Good, Bad? It looks like it might be riddled with JAVA? We're back at the drawing board and the heats turning up in here. I need to find an Accessible Helpdesk solution that has asset management, and AD integration ASAP or there might have to be some serious conversations... Thanks, Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001 _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins

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Helpdesks you use in work
by Barry Toner 14 Feb '13

14 Feb '13

Hi folks, We've been looking at various Helpdesk solutions , with varying degrees of accessibility. Up until (if I'm honest), yesterday we've not had any even rough requirements. I was wondering what you are currently using in your work places to log Helpdesk and Service requests? I've looked at Zendesk, (very flash orientated), Sysaid (flash), Freshdesk (HTML but limited functionality, not so much an IT helpdesk as a Servicedesk), Oxygen, and a few others. Things we'd like the Help/Service Deskt o have are as follows, 1. Integration with Active Directory. If it links directly without having to import/export this would be brilliant. 2. Users can change their Active Directory passwords. 3. Various reporting functions for Managers. 4. SLA integration 5. Dispatcher rules, (though this isnt' critical) 6. Knowledge base both for users and technicians. 7. Canned responses 8. Ability to enforce users submit tickets via the web portal, instead of email 9. Customisable categories of requests, that can expand into sub-categories. EG. Software links to Microsoft, links to Office, links to outlook. 10. Re-branding to fit with company design. 11. Ideally can be tested in the cloud but hosted in-house. If not ideally UK based data centres. We're really up against time and I'll owe you all a pint if you can give me some pointers of what you're using and if it meets any or all of the above requirements. Thanks, Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001

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