Hi,
I would like to present two scenarios, and see what sort of tools or combination of tools people are using & find most helpful for accessing remote desktop sessions or similar functionality.
Scenario 1: Server Access
I will sometimes need to remote desktop in to a server such as an Exchange server or a Office Communicator server. While most functions can be performed from your desktop pc client using a console or Powershell, there are some functions that must be performed logged in to the server itself. My challenge is now when I use MSTSC I lose speech almost immediately since these servers do not have Jaws or other AT on them. We may also need to enable the Windows audio service as I am not sure that even Narrator will work at this point.
We also have a VMWare infrastructure for many of our servers, but the VmWare console, it is kind of like remote desktop or being on the console itself, does not appear to work with Jaws....I did not really think it would work.
So far I have been able to use the assistance of colleagues, but I wonder how others do this? Right now I launch the MSTSC and then let someone else "drive."
I think a real issue, and perhaps an easy one, may be that our servers just aren't enabled by default with the Windows Audio service to allow Narrator. But then again, if its a complex task, I don't think I would get enough information from Narrator alone, and it may be time consuming to use Narrator.
Scenario 2: Access to a Users Desktop
I will also sometimes need to access a remote desktop type session on an end users Windows XP or Windows 7 desktop computer. This might be to install or configure an application, troubleshoot something, or work on say a machine in our training room. These machines also would not have Jaws or any other AT on them, although as needed it would be easier to install AT on these machines than it would be on our production servers :).
Under this scenario also may be helping a remote user or family member in a different physical location.
I have done this a little with Jaws tandem in the past and it has worked relatively well again if the end user I am trying to help has Jaws.
I know I have read some discussions about remote desktop but I'm just wondering how exactly folks handle these scenarios, and what type of tools & solutions are best?
Best,
Mika Pyyhkala
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