- Blind-sysadmins - lists.hodgsonfamily.org

Cherwell helpdesk software
by Ryan Shugart 18 Dec '13

18 Dec '13

Hi: Quick question, we're looking at outsourcing our helpdesk software to Cherwell. Has anyone used their ticket management system with a screen reader, and if so any comments on accessibility? We're using System Center Service Manager today, and accessibilitywise its horrible. Actually in general its pretty bad, crashes all the time etc. but hey. The Cherwell system is completely web based from my understanding. Thanks. Ryan

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Cherwell helpdesk software
by Ryan Shugart 18 Dec '13

18 Dec '13

Hi: Quick question, we're looking at outsourcing our helpdesk software to Cherwell. Has anyone used their ticket management system with a screen reader, and if so any comments on accessibility? We're using System Center Service Manager today, and accessibilitywise its horrible. Actually in general its pretty bad, crashes all the time etc. but hey. The Cherwell system is completely web based from my understanding. Thanks. Ryan

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Looking Windows useage monitoring and reporting software
by Barry Toner 17 Dec '13

17 Dec '13

Hi guys, I've been asked to find this. Are any of you in work or home using software that works well with a Screen Reader. I don't' really have allot of time to download and trial. Cheers, Barry. Barry Toner IT Assistant IT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001

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Remote access.
by Darragh Ó Héiligh 17 Dec '13

17 Dec '13

Good morning, What are you all using for remote access? As I've said here before, my company are currently using teamviewer but their not particularly happy with it. I tried RIM from serotek but I couldn't justify the cost of it. I'd love it to be accessible of course but I've given up on that. Here's what we need: · Fast access. · File transfers · Clipboard access · Remote sound would be great. · Support for windows 7 and 8 is escential. Any suggestions? Thanks Darragh

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Looking Windows useage monitoring and reporting software
by Barry Toner 16 Dec '13

16 Dec '13

Hi guys, I've been asked to find this. Are any of you in work or home using software that works well with a Screen Reader. I don't' really have allot of time to download and trial. Cheers, Barry. Barry Toner IT Assistant IT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001

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Alternative to Whats up gold.
by Darragh Ó Héiligh 16 Dec '13

16 Dec '13

Good morning, Again. I’m moving away from Nageos here. I know it’s great but I don’t have time to configure the whole thing from scratch. It just takes too much time in my experience. Probably actually likely because I haven’t bothered to take enough time to learn about it. I’m about to buy Whats up gold for €1475 but I@m just wondering, Are there any better / more accessible alternatives out there? Requirements are: · Windows service monitoring · Support for VBScript execution · Support for SSH script execution. · Support for WMI monitoring · Great graphical dashboard · An iPhone / android interface. · Switch monitoring · Email alerting · SMS alerting Probably more that I’m not thinking about at the moment.

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Alternative to Whats up gold.
by Darragh Ó Héiligh 16 Dec '13

16 Dec '13

Good morning, Again. I’m moving away from Nageos here. I know it’s great but I don’t have time to configure the whole thing from scratch. It just takes too much time in my experience. Probably actually likely because I haven’t bothered to take enough time to learn about it. I’m about to buy Whats up gold for €1475 but I@m just wondering, Are there any better / more accessible alternatives out there? Requirements are: · Windows service monitoring · Support for VBScript execution · Support for SSH script execution. · Support for WMI monitoring · Great graphical dashboard · An iPhone / android interface. · Switch monitoring · Email alerting · SMS alerting Probably more that I’m not thinking about at the moment.

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Remote access.
by Darragh Ó Héiligh 16 Dec '13

16 Dec '13

Good morning, What are you all using for remote access? As I've said here before, my company are currently using teamviewer but their not particularly happy with it. I tried RIM from serotek but I couldn't justify the cost of it. I'd love it to be accessible of course but I've given up on that. Here's what we need: · Fast access. · File transfers · Clipboard access · Remote sound would be great. · Support for windows 7 and 8 is escential. Any suggestions? Thanks Darragh

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Scale Computing's HC3
by Scott Wheat 10 Dec '13

10 Dec '13

Hello, Have any of you used Scale Computing's HC3 virtualizing solution? If so, and if you got it to work, what screen reader / web browser did you use? We are considering purchasing one of their clusters to virtualize several of our existing servers. I was given access to one of Scale's test domains and have looked at the interface a bit. It is not very friendly to Window Eyes using either Firefox or IE. I will be trying Voiceover and Safari on a MAC later today to see if that is any better. We may go with VM Ware, but are currently leaning toward Scale but I need to figure out how I will be able to use it. Thanks for any comments! Scott

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VMware vSphere Client
by Scott Wheat 10 Dec '13

10 Dec '13

Hi again, Another virtualization question. Once the VMware HyperViser has been installed on a machine, has anyone had luck using the vSphere Client to manage virtual machines? Thanks, Scott

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