I have created two Facebook groups. the first is Tech Makers. My
objective with this group is to provide a convenient medium for people
who are technology
creators to discuss relevant topics and get feedback from peers. I hope
that anyone who is interested in collaborating about tech topics will
add others who might be interested in participating.
The other group is Project Connect. the goal for this group is to
provide a convenient medium for developers, admins, and others to
discuss and share
ideas about their projects. Sometimes, you have a project you are
excited about, but you don't know how to get others on board with it.
you might want some side project to work on, but you're not sure of what
things other people are doing. I hope that people will join this group
their ideas and possibly connect with others.
-- Jad Wauthier | Problem Solver Phone: 512.290.3494 Fax: 512.367.5925
It's all in the perception.
Hi there! I'm really not sure where to post this, but I figured that tech support or sysadmin people end up dealing with the issues in some respect. For my work I am being trained to perform, we use RightNow as a system that gives us the call flows, and normally, it would combine another web-based tool we use for account information, some kind of a contact browser that I'm not sure of the use yet, and Verizon Agent Desktop, or I believe that's what VAD stands for in our case. My trainer has had me use an external version of the account tool in a separate Internet Explorer window, but it means that existing accounts won't pull up automatically based on caller ID or IVR input. This is because we have yet to find a shortcut key in RightNow to jump between the web area and the call flow area. Yes, I have tried control tab, control F6, regular F6 that IE might use to go from the browser to the other panes, to no avail, so customers I deal with might just have to verify twice because of that integration disconnect. The bigger issue I have is that the call flow area is very inefficient with JFW because it's mostly working with the Jaws cursor, and maybe all the possible senarios aren't listed and would need to be scrolled down, but if time will be forever no object, I could maybe slog through it. A couple things can be tabbed through if I get the Jaws cursor in there; at least the disclosure parts that don't come from the account tool and are in this call flow area are in read-only edit boxes I can read with my Focus 40 Blue, if I can land on them. Are there any shortcut keys for right-now to be able to jump between the two panes and leave the external browser behind and to choose my option for the call flow stuff? As for the VAD part of the equasion the trainer thinks it might be a lot of graphics that wouldn't be accessible, but since he isn't a Jaws user, it's worth a shot to try and see for myself with the assistive tech person I'm working with. I have a feeling this stuff could call for some JFW scripting, but I don't know anyone who is physically located in Wisconsin that can be physically on site, since remote access is considered very taboo these days. Finally, we would have to figure out, assuming scripts were written, an acceptable way for me to install them on every login, since my employer's client requires that the Windows Profile be wiped on every login. As for the phone stuff, the trainer thought of using the buttons on the hard phone to control some of the stuff, but with having to have any braille under a plastic sleave, getting back and forth to flip pages and dial would get me more fails for wrong transfer than the quality deduction of doing what the customer wants if the system allows anyways to minimize transferring.
I have just come across your mailing list whilst searching for accessible call centre software with screen readers.
I am currently located in Great Britain, being originally from Portugal.
I have a masters in english to european translation, specializing in general subjects, literary and social science.
Do forgive me if the mailing list is not designed for the type of question I am asking. If indeed I am not meant to post such questions, I do appologise and if that was the wish of the moderators, unsubscribe immediately.
I do hope, if I am fine to post on the list, to help someone in some way in the future on this list.
This is my first posting to this list and I'm hoping one or more of you can
be of help.
I work for an IT services company as a Unix systems specialist. Over the
last few years more and more of the system builds I am being asked to do
have moved from physical servers to VMs. Our company's virtualisation
provider of choice is the ESX platform running VMWare. I am trying to find
out if there is any way I can get input access to the console of a VM guest.
I realise there are many methods for installing and configuring the OS in an
unattended manner using kikstart and other such tools but the problem comes
when a VM guest running Linux has a problem and cannot complete an orderly
boot up. In the days of physical servers, I could ssh to the ILO and, with
the console output configured to be sent to the serial port device, I could
read what was on the console, diagnose the issue and make corrections via
input to the console to get the VM guest to boot up successfully. However,
with a VM guest, I can't work out any way of being able to interact with the
VM guest's console. I know that one can configure a virtual serial port to
be used by the VM guest which will direct console access to a file that can
be read on the ESX host machine but this is only half the job. I have no way
of actually typing commands into the console during a live boot up.
For background, I am a totally blind user of JAWS and use Reflections for my
terminal emulation software to communicate with any Linux OS that has a
network configured on it or, if the machine is physical, I can, as stated
earlier, get a session going with the ILO.
I just don't know what to do in the case of a VM. Sighted colleagues can of
course just use vCenter's vSphere to get to a graphical version of the
console for any VM guest but this is inaccessible with JAWS. I've even tried
using the JAWS OCRfeature but this isn't accurate enough and doesn't allow
positioning of the cursor precisely where I want it.
Have any of you faced this issue and found a way to work round it?