July 2008 - Blind-sysadmins - lists.hodgsonfamily.org

Reminder: Coming Up on Main Menu in a Little Under 9 Hours - CAPTCHA!
by Darrell Shandrow 13 Jun '10

13 Jun '10

Hello Everyone, This announcement represents a friendly reminder for all of you to listen to an important, two hour live Main Menu coming right up later today. Coming up on an exciting two hour live program, we hear from a panel of technology industry experts all about CAPTCHA (visual verification) and other forms of visual authentication, accessibility challenges to existing visual verification systems, the balance between human rights and security, existing solutions for providing reasonable accomodations to visual authentication and emerging accessibility solutions. We are proud to introduce an impressive panel of experts and their primary areas of focus: * Matt May from the Adobe Systems Accessibility Team will discuss his 2005 W3C note on the inaccessibility of CAPTCHA. * Luis von Ahn from ReCAPTCHA at Carnegie Mellon University will describe their accessible solution. * Steve Dispensa from PhoneFactor will tell us all about an innovative, telephone based two-factor authentication system. The accessibility of CAPTCHA (visual verification schemes on the web) and other similar forms of visual authentication is a topic of utmost importance to the blind, visually impaired and others with print reading disabilities. Real, universally accessible solutions are going to require significant amounts of effort, good will and out-of-the-box thinking. We encourage active participation by the blind community, members on all sides of the issue from the mainstream technology industry and those sighted people who care about what happens to us. Here is how to participate in the show: The number to call into the show is 866-400-5333. You may email your questions to: mainmenu(a)acbradio.org You may also interact with the show via MSN (Windows Live) Messenger. The MSN Messenger ID to add is: mainmenu(a)acbradio.org Would you like to interact with a group of Main Menu listeners about the topics heard on Main Menu and Main Menu Live? You can do this by joining the Main Menu Friends email list. The address to subscribe is: main-menu-subscribe(a)googlegroups.com Come join an already lively group of users. Would you like to subscribe to podcast feeds for Main Menu and Main Menu Live? The RSS feeds to add to your podcatching application are: Main Menu - http://www.acbradio.org/podcasts/mainmenu Main Menu Live - http://www.acbradio.org/podcasts/mainmenulive Main Menu can be heard on Tuesday evenings at 9:00 Eastern, 6:00 Pacific, and at 1 universal (GMT) on Wednesday mornings on the ACB Radio Main Stream channel. Follow this link to listen to the show: http://www.acbradio.org/pweb/index.php?module=pagemaster&PAGE_user_op=view_… Jeff Bishop and Darrell Shandrow The Main Menu Production Team

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Re: [Blind-sysadmins] Service Desk Plus
by Ryan Shugart 01 Aug '08

01 Aug '08

Hi Barry: How does PerfectTracker work other than the home screen? How easy is it to figure out what tickets need immediate attention, for example, a ticket you've been assigned that someone else added notes to since the last time you saw it? Ryan -----Original Message----- From: "Toner, Barry (LIT)" <B.Toner(a)Liberty-IT.co.uk> To: "Blind sysadmins list" <blind-sysadmins(a)lists.hodgsonfamily.org> Sent: 7/31/2008 3:11 AM Subject: Re: [Blind-sysadmins] Service Desk Plus I'd love to help but we use Perfect Tracker. Which has a properly formatted table on the homepage showing team members jobs categorised and put in our SLA's priority system. Barry. "Tell me and I will hear, show me and I will see, involve me and I will understand. Chinese Proverb" Barry Toner Placement Systems Engineer Liberty Information Technology Direct Line: 02890 167000 Adelaide Exchange Fax: 02890 445511 24-26 Adelaide Street Switchboard: 02890 445500 Belfast BT2 8GD Email: b.toner(a)liberty-it.co.uk -----Original Message----- From: blind-sysadmins-bounces(a)lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: 31 July 2008 08:20 To: blind-sysadmins Subject: [Blind-sysadmins] Service Desk Plus Hi, Posted on behalf of Ryan Shugart: Hello: To those of you using helpdesk ticketing apps in your jobs, my company has recently started using one of these tools to track IT department projects, work,and also to incorporate asset tracking. Were using a tool from Adventnet calledServiceDesk Plus http://www.servicedeskplus.com and either Im just stupid or this is the most clunky product to work with Ive ever encountered. Considering my coworkers think this thing is the greatest thing on earth and allows them to see at a glance whats going on, Im thinking its me. So, Im wondering if anyone out there has used this app and if anyone has some tips for a screen reader user to make working with this app at least closer to the efficiency my coworkers are experiencing? Especially if anyone knows how to type a date into the app that would help as all the date edit boxes are readonly. Thanks. Ryan -- allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE. Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88. Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries(a)allpay.net This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the allpay.net Information Security Manager at the number above. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins

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Re: [Blind-sysadmins] Service Desk Plus
by Ryan Shugart 01 Aug '08

01 Aug '08

Hi Andrew: Thanks for your help with the e-mail and the other info. Its good to know I'm not alone with my frustrations. I've e-mailed a list of my issues to Adventnet, but so far they're not too open to helping, and our managers want to put this ap at the center of our department. Thanks again Ryan -----Original Message----- From: "Andrew Hodgson" <Andrew.Hodgson(a)allpay.net> To: "blind-sysadmins" <blind-sysadmins(a)lists.hodgsonfamily.org> Sent: 7/31/2008 1:25 AM Subject: Re: [Blind-sysadmins] Service Desk Plus Hi Ryan, Actually I can help a bit with this. We use Adventnet's Password Manager pro, and I have the same type of issues as you, specificly the popup windows which seem to pop up in a frame rather than a new window, and the various fields which are read-only, and require various clicks on a calendar to get the data in them. I only use it when I really have to, and remember all other passwords. Andrew. -----Original Message----- From: Andrew Hodgson Sent: 31 July 2008 08:20 To: blind-sysadmins Subject: [Blind-sysadmins] Service Desk Plus Hi, Posted on behalf of Ryan Shugart: Hello: To those of you using helpdesk ticketing apps in your jobs, my company has recently started using one of these tools to track IT department projects, work,and also to incorporate asset tracking. Were using a tool from Adventnet calledServiceDesk Plus http://www.servicedeskplus.com and either Im just stupid or this is the most clunky product to work with Ive ever encountered. Considering my coworkers think this thing is the greatest thing on earth and allows them to see at a glance whats going on, Im thinking its me. So, Im wondering if anyone out there has used this app and if anyone has some tips for a screen reader user to make working with this app at least closer to the efficiency my coworkers are experiencing? Especially if anyone knows how to type a date into the app that would help as all the date edit boxes are readonly. Thanks. Ryan -- allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE. Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88. Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries(a)allpay.net This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the allpay.net Information Security Manager at the number above. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins -- allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE. Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88. Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries(a)allpay.net This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the allpay.net Information Security Manager at the number above. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins

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Re: [Blind-sysadmins] Service Desk Plus
by Ryan Shugart 31 Jul '08

31 Jul '08

Hi Andrew: Thanks for your help with the e-mail and the other info. Its good to know I'm not alone with my frustrations. I've e-mailed a list of my issues to Adventnet, but so far they're not too open to helping, and our managers want to put this ap at the center of our department. Thanks again Ryan -----Original Message----- From: "Andrew Hodgson" <Andrew.Hodgson(a)allpay.net> To: "blind-sysadmins" <blind-sysadmins(a)lists.hodgsonfamily.org> Sent: 7/31/2008 1:25 AM Subject: Re: [Blind-sysadmins] Service Desk Plus Hi Ryan, Actually I can help a bit with this. We use Adventnet's Password Manager pro, and I have the same type of issues as you, specificly the popup windows which seem to pop up in a frame rather than a new window, and the various fields which are read-only, and require various clicks on a calendar to get the data in them. I only use it when I really have to, and remember all other passwords. Andrew. -----Original Message----- From: Andrew Hodgson Sent: 31 July 2008 08:20 To: blind-sysadmins Subject: [Blind-sysadmins] Service Desk Plus Hi, Posted on behalf of Ryan Shugart: Hello: To those of you using helpdesk ticketing apps in your jobs, my company has recently started using one of these tools to track IT department projects, work,and also to incorporate asset tracking. Were using a tool from Adventnet calledServiceDesk Plus http://www.servicedeskplus.com and either Im just stupid or this is the most clunky product to work with Ive ever encountered. Considering my coworkers think this thing is the greatest thing on earth and allows them to see at a glance whats going on, Im thinking its me. So, Im wondering if anyone out there has used this app and if anyone has some tips for a screen reader user to make working with this app at least closer to the efficiency my coworkers are experiencing? Especially if anyone knows how to type a date into the app that would help as all the date edit boxes are readonly. Thanks. Ryan -- allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE. Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88. Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries(a)allpay.net This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the allpay.net Information Security Manager at the number above. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins -- allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE. Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88. Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries(a)allpay.net This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the allpay.net Information Security Manager at the number above. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins

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Re: [Blind-sysadmins] Service Desk Plus
by Ryan Shugart 31 Jul '08

31 Jul '08

Hi Barry: How does PerfectTracker work other than the home screen? How easy is it to figure out what tickets need immediate attention, for example, a ticket you've been assigned that someone else added notes to since the last time you saw it? Ryan -----Original Message----- From: "Toner, Barry (LIT)" <B.Toner(a)Liberty-IT.co.uk> To: "Blind sysadmins list" <blind-sysadmins(a)lists.hodgsonfamily.org> Sent: 7/31/2008 3:11 AM Subject: Re: [Blind-sysadmins] Service Desk Plus I'd love to help but we use Perfect Tracker. Which has a properly formatted table on the homepage showing team members jobs categorised and put in our SLA's priority system. Barry. "Tell me and I will hear, show me and I will see, involve me and I will understand. Chinese Proverb" Barry Toner Placement Systems Engineer Liberty Information Technology Direct Line: 02890 167000 Adelaide Exchange Fax: 02890 445511 24-26 Adelaide Street Switchboard: 02890 445500 Belfast BT2 8GD Email: b.toner(a)liberty-it.co.uk -----Original Message----- From: blind-sysadmins-bounces(a)lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: 31 July 2008 08:20 To: blind-sysadmins Subject: [Blind-sysadmins] Service Desk Plus Hi, Posted on behalf of Ryan Shugart: Hello: To those of you using helpdesk ticketing apps in your jobs, my company has recently started using one of these tools to track IT department projects, work,and also to incorporate asset tracking. Were using a tool from Adventnet calledServiceDesk Plus http://www.servicedeskplus.com and either Im just stupid or this is the most clunky product to work with Ive ever encountered. Considering my coworkers think this thing is the greatest thing on earth and allows them to see at a glance whats going on, Im thinking its me. So, Im wondering if anyone out there has used this app and if anyone has some tips for a screen reader user to make working with this app at least closer to the efficiency my coworkers are experiencing? Especially if anyone knows how to type a date into the app that would help as all the date edit boxes are readonly. Thanks. Ryan -- allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE. Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88. Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries(a)allpay.net This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the allpay.net Information Security Manager at the number above. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins

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Service Desk Plus
by Andrew Hodgson 31 Jul '08

31 Jul '08

Hi, Posted on behalf of Ryan Shugart: Hello: To those of you using helpdesk ticketing apps in your jobs, my company has recently started using one of these tools to track IT department projects, work,and also to incorporate asset tracking. Were using a tool from Adventnet calledServiceDesk Plus http://www.servicedeskplus.com and either Im just stupid or this is the most clunky product to work with Ive ever encountered. Considering my coworkers think this thing is the greatest thing on earth and allows them to see at a glance whats going on, Im thinking its me. So, Im wondering if anyone out there has used this app and if anyone has some tips for a screen reader user to make working with this app at least closer to the efficiency my coworkers are experiencing? Especially if anyone knows how to type a date into the app that would help as all the date edit boxes are readonly. Thanks. Ryan -- allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE. Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88. Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries(a)allpay.net This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the allpay.net Information Security Manager at the number above.

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Test message
by Andrew Hodgson 30 Jul '08

30 Jul '08

Hi, Test ignore no reply. Andrew.

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FW: installing vmware esx
by Andrew Hodgson 30 Jul '08

30 Jul '08

Hi, Sorry for sending this reply personally - I replied to this, but the Scalix client seemed to send it to the original author and not the address in the reply-to. Andrew. ----- Original Message ----- From: Andrew Hodgson <Andrew.Hodgson(a)allpay.net> Sent: Wed, 7/30/2008 2:57pm To: Ryan Shugart <rshugart(a)pcisys.net> Subject: RE: [Blind-sysadmins] installing vmware esx Hi, You need to type in linux text at the boot prompt. I have some sight, and know this actually works in text mode on the latest ESX CD, though not sure whether the screen is in graphics mode or not. One thing which puzzles me is that the Vmware installer opens up a text screen in Anaconda to ask whether the CD check should be done or not before starting an X session in the graphical installer, so if you don't see this, I am not sure it will work the way you want. Text mode installers in RedHat and Vmware are not as good as the graphics options, some defaults can sometimes get missed out and some screens don't appear in the text mode installer, and you loose the advanced partition editor in the text mode installer also. Kickstart is the best way to go, especially if you do a graphics install, then capture the Kickstart file in /root after the installation. Andrew. ----- Original Message ----- From: Ryan Shugart <rshugart(a)pcisys.net> Sent: Wed, 7/30/2008 2:47pm To: Blind sysadmins list <blind-sysadmins(a)lists.hodgsonfamily.org> Subject: Re: [Blind-sysadmins] installing vmware esx Hi John: You may very well be right. There is a text mode installer equivalent to the Redhat installer, and I'm sure there's a way to make it active I just don't know what it is. Ironically I think the first graphical screen you get asks you if you want to go into text mode. For long term, your best bet is to get a Kickstart script up and running, but honestly, ESX won't be something you're installing on a daily basis. I'd refer you to http://www.vmware.com/support/pubs/vi_pubs.html They have online documentation for all of the VMWare Infrastructure family, including ESX, including an installation guide which should answer all your questions. Most of the documentation, including the install guide, is PDF. Its accessible PDF, but some of them are a little strange, such as having one word per line, but I've been able to get through them. Hope this helps. Ryan -----Original Message----- From: blind-sysadmins-bounces(a)lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of John Heim Sent: Wednesday, July 30, 2008 7:32 AM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] installing vmware esx But when you compile a kernel, you have to enable the serial console. It doesn't necessarily work with every kernel. So I'm thinking they turned it off when compiling their kernel because it doesn't work. Also, I have a PC Weasel card and it says that it's receiving a signal to go into graphics mode when the vmware installation program runs. At that point, neither the PC Weasel or the serial console would work. The PC Weasel works up to that point though. I'm seeing typical linxu boot messages, finding hardware, etcetra, and then it stops and says the host is in graphics mode. As you may know, a lot of BIOS setup programs are like that. They look like plain text but they're not. They put your video card into graphics mode so they can display their logo. The rest is text but the PC Weasel can't get to it because the host is in graphics mode. Well, my department is supposedly buying vmware esx. Right now, I'm using the 60 day evaluation version. I doubt there is any difference in the installer but at least I'll be able to get technical support. ----- Original Message ----- From: "Ryan Shugart" <rshugart(a)pcisys.net> To: "Blind sysadmins list" <blind-sysadmins(a)lists.hodgsonfamily.org> Sent: Tuesday, July 29, 2008 11:43 PM Subject: Re: [Blind-sysadmins] installing vmware esx > Hi John: > The ESX installer is a modified Redhat installer, I forget from > what version I think REL 3 but don't quote me on that. You should be able > to use the same code you used with Redhat to get a serial console. When I > did the install, I just grabbed sited help as the interactive portion of > setup is perhaps a 15 minute thing and after doing some research I > realized it was taking me longer to figure out which boot option I needed > and to get a computer set up for serial console than it would be just to > grab someone. I believe its also possible to use Kickstart scripts just > like you would with readhat, if you do an interactive install I actually > think it puts a script of the install in /root. There are several files > the installer puts in there and I've not looked through them all. For > those that don't know, a Kickstart script is similar to an unattended > Windows install. > Ryan > > -----Original Message----- > From: blind-sysadmins-bounces(a)lists.hodgsonfamily.org > [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of John > Heim > Sent: Tuesday, July 29, 2008 12:48 PM > To: blind-sysadmins(a)lists.hodgsonfamily.org > Subject: [Blind-sysadmins] installing vmware esx > > Anybody know if it's possible to install vmware esx if you're blind? > > I have already tried modifying the boot CD to have a serial console and > I've > booted a normal CD with a PC Weasel card. In case you haven't heard of it, > the weasel acts like a VGA card except that instead of VGA output it has a > serial port. So you can use a null modem cable and a terminal emulator on > another computer to get text output. > > I booted from a vmware esx installation CD and entered 'text' at the boot > prompt to start a text install. But the weasel is still indicating that it > is getting a command to go into graphics mode. I suspect the vmware text > install isn't a real text install. > > -- > John Heim > jheim(a)math.wisc.edu / 608-263-4189 > "An operator of a vehicle shall stop the vehicle before approaching closer > than 10 feet to a pedestrian who is using a service animal" > -- Wisconsin Statute 2005 Act 354, > > > _______________________________________________ > Blind-sysadmins mailing list > Blind-sysadmins(a)lists.hodgsonfamily.org > http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins > > > _______________________________________________ > Blind-sysadmins mailing list > Blind-sysadmins(a)lists.hodgsonfamily.org > http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins > > _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins(a)lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins -- allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE. Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88. Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries(a)allpay.net This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the allpay.net Information Security Manager at the number above.

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installing vmware esx
by John Heim 30 Jul '08

30 Jul '08

Anybody know if it's possible to install vmware esx if you're blind? I have already tried modifying the boot CD to have a serial console and I've booted a normal CD with a PC Weasel card. In case you haven't heard of it, the weasel acts like a VGA card except that instead of VGA output it has a serial port. So you can use a null modem cable and a terminal emulator on another computer to get text output. I booted from a vmware esx installation CD and entered 'text' at the boot prompt to start a text install. But the weasel is still indicating that it is getting a command to go into graphics mode. I suspect the vmware text install isn't a real text install. -- John Heim jheim(a)math.wisc.edu / 608-263-4189 "An operator of a vehicle shall stop the vehicle before approaching closer than 10 feet to a pedestrian who is using a service animal" -- Wisconsin Statute 2005 Act 354,

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Sage
by Andrew Hodgson 27 Jul '08

27 Jul '08

Hi George. If Sage is slow on the server as well as the remote clients, is there any chance that there may be a corruption in one of the files making up the database, or the internal database needs compacting? Have you tried this with a blank totally new database, with some figures in? Have you tried doing a new install of Sage onto a clean desktop, forgetting the server, and working in this mode for a while? Andrew.

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